[Resolved]  Faber Chimney — Sale of damaged product and poor customer service

I purchased a top of the range chimney from Faber in December 2008. Faber insisted their engineer must fit it and this was chargeable. The engineer who arrived indicated that he had never fitted one before and could not help. A second engineer managed to install it but the chimney made the most awful noise and was unusable. Customer service was very bad and numerous calls had to be made for engineer to visit. Engineer would not arrive on the date and time promised and further telephone calls were needed. When they did attend none of them was able to rectify the fault.

We had to use another electrician who examined the chimney and found that one of the bearings inside the chimney was damaged and bent and he also found broken glass pieces inside. These were contributing to the high volume generated. We have been sold a high end product which is damaged and should never have been sold to a customer.

Faber is making money selling damaged appliances. They need to be prosecuted for this practice.