[Resolved]  Faber, Cooktop Gas Stove — Cook top tempered glass breaks into small pieces on thermal variation

Address:

Chennai, Tamil Nadu

Faber is being sold with duplicate replacements with the same model and serial no. at Chennai with the mutual understanding among faber local customercare employee, faber authorised dealers/shop agents and duplicate manufacturers. Definitely faber products are not of this substandard one to break in all corners on thermal variations as they are o[censored]ndergone heat stress and tempered glass type. You can see the glasses are buckling in to small pieces uniformly on all the four corners uniformly with in three weeks from the date of purchase.

I booked complaint in the 2nd week of July2011, and till date no response from your local customer care employee except the standard phrase of "we referred to Pune office and noresponse from them, but glass will be replaced at the earliest". It seems they mend money by having deal with fraud manufacturers and making loss to your organization. That's why they are reluctant to contact you and resolve this crisis at the earliest