Faber Cooktops — Faulty cooktops

Address:

Pune, Maharashtra

We purchased a Faber cooktop Model cystal mtb - auto ignition -- 1 italian burner + 2 indian burner glasstop model - from Laxmi appliances in april 2010, with consistent comoplaints on the burners and consumer complaint lodging we got that faulty piece replaced in Jan 2011 with customer caredept of Faber in Pune - Kondhwa - COntact person Mr Suhas Joseph. The replacement piece also started troubling us since last one month . A person came to repair on 21/11/111 when we tried contacting a senior official -- and this time Mr Kishor helped in complaint handling... The repairde piece also troubled and agan on 22/11/11 the same issue cropped up.. this time the person is saying a valve issue is there and needs replacement.. The cooktop needs to be taken back to factory and will be retd in 2 days.. no spare cooktop was provided to us.. Aand we were warned not to use the leaking cooktop..... Till morning we had used it fine and suddenly he says its a RISK! ... How come faber is selling such faulty and non reliable pieces... With this second time issue on the 2nd cooktop -- I demand my MONEY BACK... i will request all indians not to trust these fancy pieces and buy only the simple stainless steel cooktops.... I will also lodge an fir in local police stattion to prevent me and my family against any losses.... if occurs due to these faulty pieces.
ALSO immediaely i will look for purchasing a new piece - simple stainless steelpiece...

And I definitely need my money back plus compensation for all harassment gone thru with FABER company products.

Seema Agrawal