[Resolved]  Faber Heatkraft — No action on Complaints from Faber

Address:

Chennai, Tamil Nadu

I bought a 3 burner glass top Crystal Faber Hob last January (17th Jan.2010). I got a call from a one of the service associate of Faber to service the hob in the month of Feb.2011. Incidently, I had the following problems, when they called. So, I asked them to service the same.

1. Flame was spreading on to the plates below the burner.
2. The flow of gas in the bigger burner is not proper and suddenly goes off when the knob is on.

One person by name Vijayakumar attended the problem. He doesn't even know how to dismantle the hob. When he left, I could see that the knob was stuck because of some solution he dropped in it.

Then I gave a complaint to Hi-Care (customer service of Faber Heatcraft). He completely dismantled the hob and did the servicing by replacing the knob. When they dismantled the hob, they were unable to unscrew the knob from the pipes and hence damaged the pipes. To arrest leak of gas, they fixed it up with some glue. Now, the knob is working but created another problem that I am unable to minimize the flame. It burns with the same intensity even if the knob is turned for minimum flame. The other problems still persist (flame spreading on to the plates below the burner and flow of gas in the bigger burner suddenly goes off when the knob is on).

They when I called up the Faber Customer Care Number, they directed me to Smart Care (Another Service associate of Faber). They came and dismantled everything and said the pipes has to be replaced and they would charge Rs.1000/-. I still said ok because I bought the Stove for around Rs.6,000. But they didn't turn after that. After Frequent follow up, I could only hear that there is no stock of those spares. I even wrote an email to Faber Customer Care Directly, but in vain.

I am completely unhappy with the service and the way things have gone.

I am choosing this as my last resort to sort out the issue.