Faber India — Poor Service

I too bought a faber chimney from Ratna Fan house and the installation took a bit time and you have to keep calling the given contact numbers to get it installed. Also the chimney set has a broken bulb inside and they told that will be installed the next day but still haven't turned up. I have called the guys who installed for about 20 times now and they have turned back. During installation, please do check that everything is fine and check even for the sound levels. If everything is fine then do pay your installation charges. The installation charge is also too much about Rs.2500/-

Saravanan

I want to report my product service problem. I called up faber customer care number and registered my complaint on 1st May 2012. Two technicians from the service station from Vashi, New Bombay had come on 2nd May 2012 and suggested that the SCL switch has to be replaced and it will be done in next two or three days time because the parts have to be ordered. They charged me 250 ruppees only for the visiting. I waited onether three days but nobody turned up. I started calling the customer care centre as well as the service station manager regularly. On 7th May they send onother tech who recognised and certified that the motor has to be replaced. Till today nobody bothered to check the complaint to rectify the problem. Now I don't know what to do. The service is very poor with unskilled technicians.

A J Jose, 14/603 Tilak Vaishali chs, Tilak Nagar, Chembur 400089. Tel. 25241893

I bought a Faber chimney on the 1st. of last month(August-2012). On installation by Faber technicians it was found that the chimney switches were loose in the frame, which could not be fixed by the technician. I have been repeatedly filing complaints with the call centre and ringing up their service centre in Delhi. The last complaint was booked on 3/9/2012 No.[protected]. Atleast 5 technicians have visited my house and tried their hand at fixing the problem. The last technician was finally smart enough to open the total chimney frame and reassemble it properly. However, he finally found that some of the earlier technicians had taken away some small plastic parts(key knob) which were existing originally. My observations based on my engineering background are:
1. The service centre is generally working only after lunch. All phones are kept off before this.
2. The plastic moulding of inside parts is horrible(they are however hidden because of the stainless steel cover).
3. They normally have only one or two reliable technicians who know the machines. The rest are all trained only to instal the chimneys and know nothing about repairs/machine.
4. If you are lucky and your chimney is one of the working units when installed thank your stars.
5. Be prepared for a very long customer care/service centre interaction in case the machines develop problems - God be with you.
vinay