[Resolved]  Dell — Fake Offers

Dear Sir/Ma'am,
I recently purchased Dell Studio 14", i placed order at Dell, Croma, Hadapsar, Pune. Mr. Mohsin Salim (Rep Code: - BAZA2AAG) helped me for the same. He promised me that i will get a Bluetooth Mouse with the Laptop in offer, but when the Laptop arrived it was having simple laser mouse instead of Blue tooth mouse. Because of that offer only i booked Dell, else i would have gone for some other laptop. Before placing the order, I also got a call from Mr. Dipan V Damani, Inside Sales Account Manager – Dell India Private Limited, Banglore. He asked me to place order with him because the Dell, Croma, pune, will not be able to give Bluetooth mouse offer, only he can give. Then i confirmed with mohsin and he gave me in writing on order confirmation form that i will receive a Bluetooth mouse, along with the noise isolation ear bud. The Ear bud has arrived but the mouse is simple one, not blue tooth mouse. I have emails of Mr. Damani's offer and copy of Mr. Mohsin's Order confirmation letter. Sir please help me know why dell is not giving the promises even if it is given in writing. I mailed and compalined to local outlet and on Dell website but they are not even responding to mails. Even after spending Rs. 46, 000, i am not able to use the Laptop.
Thanks and Regards
Ashok Verma