[Resolved]  Sony — Regarding mishandling of laptop at service center

Address:

Ranchi, Jharkhand

I am Shyama and i purchased Sony Vaio laptop on 29th June 2012, Model no. is SVE15113ENB IN5 & serial no.7021207, on 27th June 2013 i went to Sony Authorized Service Center, Pradhan Tower , 5 Main Road, Jharkhand, Ranchi-834001. My laptop has very small(normal) hinch problem my job no. is J31118473 , which i thought because my laptop is in warranty period i make it corrected. But in the evening of the same day they call me and said that i have to pay Rs 5000.00(Five thousand Rupees) for the change. I said no, i don't want to change please give me my laptop. When he gave it to me i opened it before him , the one of the two clip was broken by him. When i said what u did . He started laughing and said while opening the system these things will happen.
He did not solved my problem within the warranty period but make it large. I had made a complaint to Sony care by E-mail on 15th July 2013 . But they did not taken necessary action .
Please resove my above problem as soon as possible and reply me.