Comments
@anubhi: We would request you to provide us the your order code, so that we can check the issue and resolve your problem.
@anubhi: We have refunded your amount for order 72191. You can check with you bank in next 72 working hours.
I strongly agree to what Anubhi has mentioned above. I joined fashionandyou less than 2 months ago and I'm exasperated with their non-committal, apologizing attitude. My orders have also been messed around with and no one at fashionandyou takes the ownership for the same. I have made close to twenty phone calls and have written a number of e-mails to them but without much luck I'm afraid.
'Unapologizing'
F&Y keeps luring the online buyers by making tempting offers on its website. Such an offer came on the 16th January where certain product was offered @ Rs.11/- only on first come first serve basis. These were high cost products ranging anywhere between Rs. 500 to Rs. 5000/-. I had successfully placed an order on 16/01/2011 vide order no.192832 for BATH AND BODY - GIVENCHY GENTLEMAN DEO 100ML for Rs.111.00 which included the product cost and courier charges. Full payment was debited from my account, but when, after long wait, the product was not received at my end. Till the 22nd March (almost over 2 months) , the product was being reflected in my account at F&Y website showing "to be dispatched". Now, on the 4th April, a mail was sent to me explaining "We would like to inform you that your order has already been cancelled as the brand were unable to provide us with the shipment of product ordered by you."
To my best understanding, once you have taken 100% advance payment, you are bound to honour the contract, be it buy from supplier or buy it from open market. F&Y has failed to keep its promise of delivery of goods and thus committed an offence of "breach of trust", "cheating", "fraud" and so on.
It's quite interesting to note that almost after 3 months using the money of buyer (it may be case with thousands of suffering buyers whose money is being used by F7Y in this fashion), the order was cancelled on arbitrary basis. It is a planned fraud by F&Y promoters. They keep themselves behind the curtain and do not even disclose their contact details so as to any buyer can reach them.
The days are not far when CBI will also investigate operations of such unscrupulous promoters who are playing with hard earned money of innocent buyers. These people must be sent behind bars or else they will ruin this country.
There are many other online shopping sites such as ebay.in; futurebazaar.com, yebhi.com and many other which are not involved in such practices.
I request this forum to investigate in this case and take it to the logical end.
To my best understanding, once you have taken 100% advance payment, you are bound to honour the contract, be it buy from supplier or buy it from open market. F&Y has failed to keep its promise of delivery of goods and thus committed an offence of "breach of trust", "cheating", "fraud" and so on.
It's quite interesting to note that almost after 3 months using the money of buyer (it may be case with thousands of suffering buyers whose money is being used by F7Y in this fashion), the order was cancelled on arbitrary basis. It is a planned fraud by F&Y promoters. They keep themselves behind the curtain and do not even disclose their contact details so as to any buyer can reach them.
The days are not far when CBI will also investigate operations of such unscrupulous promoters who are playing with hard earned money of innocent buyers. These people must be sent behind bars or else they will ruin this country.
There are many other online shopping sites such as ebay.in; futurebazaar.com, yebhi.com and many other which are not involved in such practices.
I request this forum to investigate in this case and take it to the logical end.
Hi Suhsil,
From what u say there are 2 possibilities:
1.) you didnt get ur deo and didnt get ur money back, or
2.) u didnt get ur deo but u got ur money back (3-4months later).
Either ways you had tough luck. But while first constitute as fraud or cheating and all that, the second one is just an unfortunate incident. And I think a company bothering to keep ur money for 3-4 months and earning interest and returning the principle ampunt back to u is a little far fetched... internet companies would do better just shutting shop with u r cash and disappear without a trace... i[censored] got ur money back then its not really illegal, it just bad luck.
It happens all the time... especially in India... I wouldnt be surprised if their supplier screwed fashionandyou.com over on this.
From what u say there are 2 possibilities:
1.) you didnt get ur deo and didnt get ur money back, or
2.) u didnt get ur deo but u got ur money back (3-4months later).
Either ways you had tough luck. But while first constitute as fraud or cheating and all that, the second one is just an unfortunate incident. And I think a company bothering to keep ur money for 3-4 months and earning interest and returning the principle ampunt back to u is a little far fetched... internet companies would do better just shutting shop with u r cash and disappear without a trace... i[censored] got ur money back then its not really illegal, it just bad luck.
It happens all the time... especially in India... I wouldnt be surprised if their supplier screwed fashionandyou.com over on this.
When a seller makes an offer and the buyer accepts it and pay for it, it becomes a contract and either party has no right to terminate in on arbitrary basis. If it is done, it is illegal and amounts to legal action.
How come, you can engage someone for hours to have benefit of tempted (big discount) offers on first come, first serve basis at 11.00 am and once the product is bought by the person, you finally say "sorry, product is not available, your money is being refunded.". It is ridiculous. Is it a stock market F&O deal, where no delivery, but only sauda is squared off. Do you have any right to offer product for sale without its physical possession or firm supply arrangement? Just check F&Y records and you will find that deals are being cancelled very often on the same ground.
With due respect, it appears from your message that either you are a Company person or its brand ambassador (till you also face similar music). If I am mistaken, I am sorry for it.
How come, you can engage someone for hours to have benefit of tempted (big discount) offers on first come, first serve basis at 11.00 am and once the product is bought by the person, you finally say "sorry, product is not available, your money is being refunded.". It is ridiculous. Is it a stock market F&O deal, where no delivery, but only sauda is squared off. Do you have any right to offer product for sale without its physical possession or firm supply arrangement? Just check F&Y records and you will find that deals are being cancelled very often on the same ground.
With due respect, it appears from your message that either you are a Company person or its brand ambassador (till you also face similar music). If I am mistaken, I am sorry for it.
Hi Sushil,
I am just an avid buyer on fashionandyou.com as you. Never had such and experience from fashionandyou.com. But you have to admit that fashionandyou.com is just an year old site with customer base already more than one million. According to me, there are going to be some mishaps when your company is that young and handling a customer base that huge. I understand the fact the sometimes in the future, my order may get canceled someday. But I would be okay with it because compared to one million customers, the issue is very small. You should call yourself lucky that you atleast got refunded. The sites like Yebhi.com, don't even offer refunds and are holding up loads of money from their customers. Thus I would suggest you to be cool about the issue.
I am just an avid buyer on fashionandyou.com as you. Never had such and experience from fashionandyou.com. But you have to admit that fashionandyou.com is just an year old site with customer base already more than one million. According to me, there are going to be some mishaps when your company is that young and handling a customer base that huge. I understand the fact the sometimes in the future, my order may get canceled someday. But I would be okay with it because compared to one million customers, the issue is very small. You should call yourself lucky that you atleast got refunded. The sites like Yebhi.com, don't even offer refunds and are holding up loads of money from their customers. Thus I would suggest you to be cool about the issue.
LEGAL NOTICE
1) That it is to bring to your kind notice that I have purchased a Playboy Watch having order number 302949 worth Rs. 2,696/- (Two Thousand Six Hundred and Ninety Six).
2) That the same order was dispatched dated 20/03/2011 through Blue Dart Courier having tracking ID [protected] and the same ID is wrong as I confirmed from Courier Partners.
3) That for the same issue I called and emailed to your customer service many times, for which, reference can be made to below mentioned trailing mail.
4) That for this issue many fake cases were registered having case number 46516, 47833, 52360 and 98657.
5) That through telephonic conversation it was intimated to me more than three times that my product will reach me in 48 hours but even after the expiry of a month my product not reached me.
6) That I placed order number 357411 of Seagate Expansion 3.5 (1 TB) External Hard Disk which was dispatched through your Courier partner DTDC having tracking ID D03203635 which is wrong again when I verified with the courier partners.
7) That I have made the payment for both of my above mentioned order but unable to get the product.
8) That I made consistent attempt to solve these issue between us, although due to lack of any responsibility shown from your end I have to proceed with appropriate legal action as per Consumer Law of India.
9) This notice has the object to bring my unsolved issue to your knowledge before proceeding for the appropriate legal action.
10) That I give you a time of 24 hours to take severe action on my issues by sending product to me with adequate compensation for the time and money consumed in the transaction.
Reference to Trailing Mail -
Dear Sandeep,
Thank you for your honest feedback. We will certainly forward this to the concerned teams. We assure you that as we grow you will see a better level of services.
We value your relationship with us.
Please feel free to contact us, if you have any further concern.
“To continue receiving calls and SMS related to your orders, please unsubscribe yourself from DND list. Please type STOP DND to 1909 from your mobile immediately.”
Regards
Satish
Team Fashion and You
Website: www.fashionandyou.com
Support Line| +[protected]
From: "Sandeep Agrawal" [[protected]@gmail.com]
Date Sent: 04/17/2011 3:12:00 AM
To: [protected]@gmail.com
Subject: Complaint order no.302949 [Case:52360]
Dear Representative,
When I am getting my product? All time limit crossed.
Please tell me. What kind of service is this? I am writing 5-6th mail.
Thanks,
Sandeep Agrawal,
Advocate, High Court,
Mb. No. - [protected], [protected]
Dear Sandeep,
We regret for the inconvenience that caused to you.
We would like to inform you that your order no. 302949 has been dispatched from Blue Dart on[protected] but you haven't received it now .
We have forwarded your request to our concern Department they are getting it checked we make sure that you may receive it soon.
We value your relationship with us.
Please feel free to contact us, if you have any further concern.
“To continue receiving calls and SMS related to your orders, please unsubscribe yourself from DND list. Please type STOP DND to 1909 from your mobile immediately.”
Regards
Satish
Team Fashion and You
Website: www.fashionandyou.com
Support Line| +[protected]
From: "Sandeep Agrawal" [[protected]@gmail.com]
Date Sent: 04/11/2011 11:15:00 PM
To: [protected]@gmail.com
Subject: Complaint order no.302949 [Case:52360]
Dear Representative,
You asked me to keep patience. How much patience I should keep? When I have already paid the amount and it has been dispatched - Why I am not getting the product? Now, I feel scary to order another product. Kindly ascertain tha fault and rectify the same.
Give assurance for my product. I don't have time to keep on asking again and again about the status. Please give me affirmative response urgently.
Thanks,
Sandeep Agrawal,
Advocate, High Court,
Mb. No. - [protected], [protected]
[protected] Forwarded message[protected]
From: Sandeep Agrawal <[protected]@gmail.com>
Date: Sun, Apr 10, 2011 at 11:30 AM
Subject: Fwd: order no.302949
To: Fashion And You <[protected]@fashionandyou.com>
Dear Representative,
More than 20 days have passed, I have not recieved the product. What is this?
Kindly let me know the status of Case:46516 on urgent basis. I made the payment but have not received the product. I want product at earliest. Whats happening? Kindly do the needful.
Sandeep
[protected] Forwarded message[protected]
From: Sandeep Agrawal <[protected]@gmail.com>
Date: Thu, Mar 31, 2011 at 11:50 AM
Subject: Re: order no.302949
To: Fashion And You <[protected]@fashionandyou.com>
Kindly let me know the status of Case:46516 on urgent basis. I made the payment but have not received the product.
Sandeep
Dear Sandeep,
Thank you for contacting us.
We would like to inform you that we have forwarded this issue to our concerned department. They are getting it checked and we make sure that you will receive your order 302949 soon.
We apologize for the inconvenience caused to you.
We value your relationship as a customer and thank you for continuing to be our patron.
"If to continue receiving calls and SMS related to your orders, please unsubscribe yourself from DND list. Please type STOP DND to 1909 from your mobile or call 1909 to unsubscribe immediately."
In case you need any further assistance please call us on +[protected] or send us an email on
[protected]@fashionandyou.com.
Regards
Reshu
Team Fashion and You
From: "Sandeep Agrawal" [[protected]@gmail.com]
Date Sent: 03/27/2011 9:17:00 PM
To: [protected]@gmail.com
Subject: order no.302949 [Case:46516]
Respected Representative,
My below mentioned order has not reached to me yet. It is also not showing in bluedart tracking ID. Kindly ensure it will reach me soon.
I had courier problems before too. My address is perfect. I don't know why it is getting delayed.
Sandeep Agrawal
[protected] Forwarded message[protected]
From: Fashion and You <[protected]@fashionandyou.com>
Date: Mon, Mar 21, 2011 at 6:13 PM
Subject: Your order no.302949 has been dispatched
To: [protected]@gmail.com
Order Dispatched Successfully!
Dear Sandeep Agrawal,
This is to inform you that your ORDER NO.302949 has been successfully dispatched from our warehouse. Depending upon your location, you will receive your purchase within the next 2 – 7 days.
The shipping details are as follows :
Courier Company Blue Dart
Tracking Number[protected]
In case you have any questions/queries/feedback, please feel free to write to us at [protected]@fashionandyou.com or call us at : +[protected] we will respond to you at the earliest we can.
Remember, your satisfaction is our first priority! If there's anything that we can do to help make your experience at Fashionandyou.com more enjoyable, please let us know. It is our pleasure to serve you.
Indulge Yourself
Team Fashion and You.
From,
Sandeep Agrawal
Advocate, High Court
Mb. No. - [protected]
1) That it is to bring to your kind notice that I have purchased a Playboy Watch having order number 302949 worth Rs. 2,696/- (Two Thousand Six Hundred and Ninety Six).
2) That the same order was dispatched dated 20/03/2011 through Blue Dart Courier having tracking ID [protected] and the same ID is wrong as I confirmed from Courier Partners.
3) That for the same issue I called and emailed to your customer service many times, for which, reference can be made to below mentioned trailing mail.
4) That for this issue many fake cases were registered having case number 46516, 47833, 52360 and 98657.
5) That through telephonic conversation it was intimated to me more than three times that my product will reach me in 48 hours but even after the expiry of a month my product not reached me.
6) That I placed order number 357411 of Seagate Expansion 3.5 (1 TB) External Hard Disk which was dispatched through your Courier partner DTDC having tracking ID D03203635 which is wrong again when I verified with the courier partners.
7) That I have made the payment for both of my above mentioned order but unable to get the product.
8) That I made consistent attempt to solve these issue between us, although due to lack of any responsibility shown from your end I have to proceed with appropriate legal action as per Consumer Law of India.
9) This notice has the object to bring my unsolved issue to your knowledge before proceeding for the appropriate legal action.
10) That I give you a time of 24 hours to take severe action on my issues by sending product to me with adequate compensation for the time and money consumed in the transaction.
Reference to Trailing Mail -
Dear Sandeep,
Thank you for your honest feedback. We will certainly forward this to the concerned teams. We assure you that as we grow you will see a better level of services.
We value your relationship with us.
Please feel free to contact us, if you have any further concern.
“To continue receiving calls and SMS related to your orders, please unsubscribe yourself from DND list. Please type STOP DND to 1909 from your mobile immediately.”
Regards
Satish
Team Fashion and You
Website: www.fashionandyou.com
Support Line| +[protected]
From: "Sandeep Agrawal" [[protected]@gmail.com]
Date Sent: 04/17/2011 3:12:00 AM
To: [protected]@gmail.com
Subject: Complaint order no.302949 [Case:52360]
Dear Representative,
When I am getting my product? All time limit crossed.
Please tell me. What kind of service is this? I am writing 5-6th mail.
Thanks,
Sandeep Agrawal,
Advocate, High Court,
Mb. No. - [protected], [protected]
Dear Sandeep,
We regret for the inconvenience that caused to you.
We would like to inform you that your order no. 302949 has been dispatched from Blue Dart on[protected] but you haven't received it now .
We have forwarded your request to our concern Department they are getting it checked we make sure that you may receive it soon.
We value your relationship with us.
Please feel free to contact us, if you have any further concern.
“To continue receiving calls and SMS related to your orders, please unsubscribe yourself from DND list. Please type STOP DND to 1909 from your mobile immediately.”
Regards
Satish
Team Fashion and You
Website: www.fashionandyou.com
Support Line| +[protected]
From: "Sandeep Agrawal" [[protected]@gmail.com]
Date Sent: 04/11/2011 11:15:00 PM
To: [protected]@gmail.com
Subject: Complaint order no.302949 [Case:52360]
Dear Representative,
You asked me to keep patience. How much patience I should keep? When I have already paid the amount and it has been dispatched - Why I am not getting the product? Now, I feel scary to order another product. Kindly ascertain tha fault and rectify the same.
Give assurance for my product. I don't have time to keep on asking again and again about the status. Please give me affirmative response urgently.
Thanks,
Sandeep Agrawal,
Advocate, High Court,
Mb. No. - [protected], [protected]
[protected] Forwarded message[protected]
From: Sandeep Agrawal <[protected]@gmail.com>
Date: Sun, Apr 10, 2011 at 11:30 AM
Subject: Fwd: order no.302949
To: Fashion And You <[protected]@fashionandyou.com>
Dear Representative,
More than 20 days have passed, I have not recieved the product. What is this?
Kindly let me know the status of Case:46516 on urgent basis. I made the payment but have not received the product. I want product at earliest. Whats happening? Kindly do the needful.
Sandeep
[protected] Forwarded message[protected]
From: Sandeep Agrawal <[protected]@gmail.com>
Date: Thu, Mar 31, 2011 at 11:50 AM
Subject: Re: order no.302949
To: Fashion And You <[protected]@fashionandyou.com>
Kindly let me know the status of Case:46516 on urgent basis. I made the payment but have not received the product.
Sandeep
Dear Sandeep,
Thank you for contacting us.
We would like to inform you that we have forwarded this issue to our concerned department. They are getting it checked and we make sure that you will receive your order 302949 soon.
We apologize for the inconvenience caused to you.
We value your relationship as a customer and thank you for continuing to be our patron.
"If to continue receiving calls and SMS related to your orders, please unsubscribe yourself from DND list. Please type STOP DND to 1909 from your mobile or call 1909 to unsubscribe immediately."
In case you need any further assistance please call us on +[protected] or send us an email on
[protected]@fashionandyou.com.
Regards
Reshu
Team Fashion and You
From: "Sandeep Agrawal" [[protected]@gmail.com]
Date Sent: 03/27/2011 9:17:00 PM
To: [protected]@gmail.com
Subject: order no.302949 [Case:46516]
Respected Representative,
My below mentioned order has not reached to me yet. It is also not showing in bluedart tracking ID. Kindly ensure it will reach me soon.
I had courier problems before too. My address is perfect. I don't know why it is getting delayed.
Sandeep Agrawal
[protected] Forwarded message[protected]
From: Fashion and You <[protected]@fashionandyou.com>
Date: Mon, Mar 21, 2011 at 6:13 PM
Subject: Your order no.302949 has been dispatched
To: [protected]@gmail.com
Order Dispatched Successfully!
Dear Sandeep Agrawal,
This is to inform you that your ORDER NO.302949 has been successfully dispatched from our warehouse. Depending upon your location, you will receive your purchase within the next 2 – 7 days.
The shipping details are as follows :
Courier Company Blue Dart
Tracking Number[protected]
In case you have any questions/queries/feedback, please feel free to write to us at [protected]@fashionandyou.com or call us at : +[protected] we will respond to you at the earliest we can.
Remember, your satisfaction is our first priority! If there's anything that we can do to help make your experience at Fashionandyou.com more enjoyable, please let us know. It is our pleasure to serve you.
Indulge Yourself
Team Fashion and You.
From,
Sandeep Agrawal
Advocate, High Court
Mb. No. - [protected]
Dear Uday,
Apologies for the inconvenience. Your order has been cancelled. We have issued a 'we are sorry' voucher in your store credit. We hope you will give us a chance to serve you better in future.
Thanks and regards,
Fashionandyou support
Apologies for the inconvenience. Your order has been cancelled. We have issued a 'we are sorry' voucher in your store credit. We hope you will give us a chance to serve you better in future.
Thanks and regards,
Fashionandyou support
Dear Sandeep,
Apologies for the inconvenience caused. Your order no. 302949 was dispatched and returned to the warehouse due to non-serviceable pin code. As this was a credit card transaction, CC refund of Rs.1796/- was processed on 20th March. We hope you will give us another chance to serve you better.
Thanks and Regards,
Fashionandyou Support
Apologies for the inconvenience caused. Your order no. 302949 was dispatched and returned to the warehouse due to non-serviceable pin code. As this was a credit card transaction, CC refund of Rs.1796/- was processed on 20th March. We hope you will give us another chance to serve you better.
Thanks and Regards,
Fashionandyou Support
Fashion and You — Breach Of Contract
I just received order #1161986 and instead of 2 key ring's the packet contained only one. To add to the issue the one that I have received has scratches all over it and looks like that it was buried someplace before it was shipped to me. I called up F&Y customer service to inform about the situation and spoke to one of your executives. The reply that I received was that I need to contact some department and the money will be refunded (I am surprised with the AUDACITY the way this thing was put in front of me) .OK let me understand it correctly "I waited for this shipment for almost 20 days and now you guys will refund the money". I do not want the money, Instead I want a new "Compass Key Ring (Set of 2) to be shipped to me ASAP.
I am expecting a callback from the concerned person stating that the new product will be shipped ASAP. In case there is no response I will assume that F&Y is not interested in replacing their product which did not have the quantity specified at the time of the purchase. I will expect F&Y to live up to their name and replace the product or else I will forced put this issue to consumer court.
Regards,
Ashish Ahluwalia
Dear Ashish,
Apologies for the inconvenience caused. Regarding your order no. 1161986. The issue has been resolved. We have initiated the return and refund will be processed after validating the return as informed you. For any further queries you can get in touch with us via email ([protected]@fashionandyou.com) or you can also get in touch with our new Facebook support Tab (https://www.facebook.com/fashionandyou?sk=app_[protected] or our Twitter ID (@helpfny).
Thanks and Regards,
FashionandYou Support
Apologies for the inconvenience caused. Regarding your order no. 1161986. The issue has been resolved. We have initiated the return and refund will be processed after validating the return as informed you. For any further queries you can get in touch with us via email ([protected]@fashionandyou.com) or you can also get in touch with our new Facebook support Tab (https://www.facebook.com/fashionandyou?sk=app_[protected] or our Twitter ID (@helpfny).
Thanks and Regards,
FashionandYou Support
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Fashion and You — NON DELIVERY OF PRODUCTS ORDERED
I WOULD LIKE TO OFFICIALLY LODGE A COMPLAINT AGAINST THE DELHI-BASED ONLINE STORE FASHIONANDYOU.COM.IT HAS BEEN MORE THAN 6 WEEKS SINCE I HAD PLACED 2 ORDERS ON THEIR SITE; THE FIRST ORDER WAS DELIVERED BUT ONLY PART OF IT WAS DELIVERED WHEN I PAID FOR 2 ITEMS.
THEY SEND ME AN EMAIL TO ACCEPT THE REFUND THEY OFFER BUT THEY DONT REFUND THE AMOUNT AND ALSO MY SECOND ORDER HAS NOT BEEN DELIVERED.
THEY OWE ME MERCHANDISE WORTH Rs.4500 BUT NOW THEY REFUSE TO GIVE ANY EXPLANATION AS TO WHAT HAS HAPPENED TO THE ORDER JUST MAKE FALSE REASSURANCES THAT THEY WILL CALL AND SORT IT OUT BUT IT HAS BEEN 5 DAYS I STILL HAVENT RECEIVED ANY CALL FROM THEIR CUSTOMERCARE DEPARTMENT
THE CEO'S NAME IS PEARL UPPAL
Member Relations Service at[protected]