[Resolved] Fashion And You — Non Delivery of order ,No response on follow back , No revert on calls | |||
Well , To Begin with my order number is 101051 (LTK[protected]X). I Ordered 3 Products from fashion and you on 4th Nov 2010, It was to Deliver on 4 Dec2010...but i got no response then a wrote a mail to FnY team i got d response that my ...one of d purchase has not yet came from brand ..i waited then again i wrote a mail ...asking 4 date of delivery of order ......no response ....then i called them .....on this number[protected]...i was kept in Que..for 1 hr ...but no response ......then other day i tried again on same number same thing repeated .......then i wrote a mail .......NO Response on reap-ted follow up .......still no order delivered........Lesson Learned 1) Never trust a site like Fashion and you .....Fraudulent site 2) Always check there customer care service is good enough if they dnt reply to ur mails nd p calls tht proves they are fraud........ 3) Never refer to a friend u will loose Ur goodwill ........as my one of my frnd got a dried up mascara.......to whom i sent a invite to f & u 4) Thanks to law consumer courts are there Thank u fashion and you ppl ........... stop fooling people there are better ways to earn money Regards Astha Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Hi There Everyone,
Myself Arunraj Dhariwal, An Internet Enter-pruner I Myself have been suffering from Some Issues with FNY but still at some stage i beleive that they have been trying real hard to prove this Unique Concept of Retailing High Fashion International brands at very low prices, We step in to big showrooms we buy products at Full prices at most of the times, we are satisfied, here i bought Goods with an total value of Over a Lac of Rupees, i am sure i have saved around 30-40 Thousands as i compared my purchases.
I also referred this to a few friends of mine just because i liked it and of those 8-10 friends its only Me and one Another friend is suffering with some issues with FNY.
At some point if we calculate these sufferings total to Rs. 3-4 K in commercial value but FNY delivered us Worth over 50K so i somehow feel that servicing over 5 million user base and processing more then a lac of Orders in just past 2-3 months itself is not an easy task, its very well possible and expected to face issues as every person is this organization is a human being.
Also here on this complaint Website we see a few not over an hundred complaints for FNY try looking at The Social Website Facebook where you can see a whopping 5 Lac+ people who like FNY. I agree at times individual experiences may differ, but we cant state anyone or judge anyone as Fraud or Cheat without studying everything.
Further this company recently got an Venture Investment from Sequoia Capital, India which is an VC investment company of an value Equal to 8 Million USD (Approx 35 Crore Rupees) Now such big Investments by Giants like Sequoia are not made into Fraudulent and Cheat Companies.
I am not favoring FNY but trust me they are really working hard with issues, further now as company is enjoying this big capital it will surely invest in Expansion as Well as Customer Servicing and Improving things at their end.
Mr. Bahl who is the Chairman of this Company is a Big Visionary who earlier Promoted Big Online Ventures and is Very Instrumental in overall Development of the Company. Same is the Profile of Co-Founder Pearl Uppal.
Myself Raised Over 10-15 Mails for My Order No 57618 Dated 16/09/2010 POKER - Heritage Folding Chess 30X30 Which Trust me Was my Second order Out of Total 20 Orders on This Website. I Received all remaining 19 Orders but not this one, They attempted to Deliver it but it failed, Due to a Software Error at the Company which i believe is there as they have a problem mainly in case if you are keeping Shipping and Billing address diffrent (In case you want to Gift it to someone) there System Swaps the Names of Billing and Shipping Persons and keeps the Address same Eg. Billing is Mr. Arun and Sadar Area as Address in City Nagpur and Shipping is Mr. Rahul in Cantt Area of Varanasi he Will Make MR. Arun, Cantt Area, Varanasi. and Vice Versa, In This case there are problems even to the courier company.
I think company should work on this though i reported this error a few times but i guess it did not reach the right person.
All parcels i receive the have this problems, every single parcel hid the name of the Shipper in place of the name of the Receiver.
Further i have not received the product with respect to above stated order no.yet neither i received my money. May be i get it someday.
Also my Friend got Order No. 57082 Carlton London Shoes, which were mis sized, they asked her to Return the same she did after some mess with their local courier partner (Blue Dart) it was again not easy process to return them, even though she updated all the details of Courier to FNY she is still waiting for Size changed Boots or Refund.
Well if we see to these things closely these are orders which are more then 3-4 months old, as seen from their order number, currently order numbers are somewhere near 145000, and i am not facing any new issues, but yes my old problems are not being solved.
I think they will work on these small issues to overcome this problem, as their company will rise a lot.
BUT FNY SHOULD REALLY INVEST TIME AND MONEY TO IMPROVE CSD (Customer Service Delivery) For A Brighter Future. & I Am Sure This Year The Best Startup Award is Already Reserved of Mr. Bahl & Team FNY.
Best Wishes to Team FNY.
Arunraj Dhariwal
Myself Arunraj Dhariwal, An Internet Enter-pruner I Myself have been suffering from Some Issues with FNY but still at some stage i beleive that they have been trying real hard to prove this Unique Concept of Retailing High Fashion International brands at very low prices, We step in to big showrooms we buy products at Full prices at most of the times, we are satisfied, here i bought Goods with an total value of Over a Lac of Rupees, i am sure i have saved around 30-40 Thousands as i compared my purchases.
I also referred this to a few friends of mine just because i liked it and of those 8-10 friends its only Me and one Another friend is suffering with some issues with FNY.
At some point if we calculate these sufferings total to Rs. 3-4 K in commercial value but FNY delivered us Worth over 50K so i somehow feel that servicing over 5 million user base and processing more then a lac of Orders in just past 2-3 months itself is not an easy task, its very well possible and expected to face issues as every person is this organization is a human being.
Also here on this complaint Website we see a few not over an hundred complaints for FNY try looking at The Social Website Facebook where you can see a whopping 5 Lac+ people who like FNY. I agree at times individual experiences may differ, but we cant state anyone or judge anyone as Fraud or Cheat without studying everything.
Further this company recently got an Venture Investment from Sequoia Capital, India which is an VC investment company of an value Equal to 8 Million USD (Approx 35 Crore Rupees) Now such big Investments by Giants like Sequoia are not made into Fraudulent and Cheat Companies.
I am not favoring FNY but trust me they are really working hard with issues, further now as company is enjoying this big capital it will surely invest in Expansion as Well as Customer Servicing and Improving things at their end.
Mr. Bahl who is the Chairman of this Company is a Big Visionary who earlier Promoted Big Online Ventures and is Very Instrumental in overall Development of the Company. Same is the Profile of Co-Founder Pearl Uppal.
Myself Raised Over 10-15 Mails for My Order No 57618 Dated 16/09/2010 POKER - Heritage Folding Chess 30X30 Which Trust me Was my Second order Out of Total 20 Orders on This Website. I Received all remaining 19 Orders but not this one, They attempted to Deliver it but it failed, Due to a Software Error at the Company which i believe is there as they have a problem mainly in case if you are keeping Shipping and Billing address diffrent (In case you want to Gift it to someone) there System Swaps the Names of Billing and Shipping Persons and keeps the Address same Eg. Billing is Mr. Arun and Sadar Area as Address in City Nagpur and Shipping is Mr. Rahul in Cantt Area of Varanasi he Will Make MR. Arun, Cantt Area, Varanasi. and Vice Versa, In This case there are problems even to the courier company.
I think company should work on this though i reported this error a few times but i guess it did not reach the right person.
All parcels i receive the have this problems, every single parcel hid the name of the Shipper in place of the name of the Receiver.
Further i have not received the product with respect to above stated order no.yet neither i received my money. May be i get it someday.
Also my Friend got Order No. 57082 Carlton London Shoes, which were mis sized, they asked her to Return the same she did after some mess with their local courier partner (Blue Dart) it was again not easy process to return them, even though she updated all the details of Courier to FNY she is still waiting for Size changed Boots or Refund.
Well if we see to these things closely these are orders which are more then 3-4 months old, as seen from their order number, currently order numbers are somewhere near 145000, and i am not facing any new issues, but yes my old problems are not being solved.
I think they will work on these small issues to overcome this problem, as their company will rise a lot.
BUT FNY SHOULD REALLY INVEST TIME AND MONEY TO IMPROVE CSD (Customer Service Delivery) For A Brighter Future. & I Am Sure This Year The Best Startup Award is Already Reserved of Mr. Bahl & Team FNY.
Best Wishes to Team FNY.
Arunraj Dhariwal
Fashion and you website — No response
2 Orders ( 158501, 167392 ) were booked on 22-Dec-2010 and 27-Dec-2010;No response for any status updates;
Need to cancel my order; But there is no option to cancel.
DateOrder No.ProductTotal Value (incl VAT & Shipping)TrackingIDStatus
27/12/[protected]WILLS M W APPAREL - Wills - Womens JANICE BEADED TOP1,057.00To be Dispatched
22/12/[protected]CARLTON LONDON - Femme483.[protected] In-Transit
I want to cancel my orders as I am not interested to buy from a website which does not give any update to its customers about the ordered goods.
So True!!
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
37%
Complaints
582
Pending
0
Resolved
193
+91 124 412 5000
+91 124 490 9400
Smile Campus, Plot Number 241, Udyog Vihar Phase 1, Gurgaon, Haryana, India - 122016
View all Fashion And You contact information
Fashion and You — Incomplete order and no response from them
I ordered Order No 67422 (which is for Remanika Top and revolving spice containers)I ordered 2 things 1 remania top and spice container for INR 901/- and got only remanika TOP. Spice conatiner is missing out of it....
2nd I need the number of courier person who deliver your goods at Shalimar Bagh As he took 1901/-(1000/- more) Cash from my mother and is non resposive now
I called Fashion and you several times but no one pics up the phone and the phone goes in loop..... and i have snet emails to them 5 times and the update to but again no response ... pleasehelp me get back my 1000 rupees and spice container too.....