Comments
I placed the following order [protected]- ananda Kurti and [protected]-Omax Intensity on April 14 2011 Under order no 353653. The total cost of the order was 385 + 695 + shipping charges = 1180 INR. Finally on 19 june i got my order 353653 from Blue dart under COD mode of payment. I gave the complete amount and checked on the packet that both the things are mentioned.And i accepted the parcel. However my mental trauma started when i opened the parcel and i found that only one item was inside and Ananda kurti was missing. I immediately called the customer service and spoke to the agent and the supervisor Mr Ashish Sharma, and tried to explain that one order is missining and i need the credit or my money back.. My trauma didnt end here, i was asked to send the invoice and we would credit.. but no apologies w, no support was given to me... it was a very bad experince and no quality check and assurance was given to me that my order would be delivered and Mr Ashsih sharma kept on syaing we understand.. but i didnt feel from the converstaion that yes i will get my credit. I work in American xpress and i feel sorry with the customer service and resolution. I was not even sent a email by the customer support that pleae do the following things.. I am not going to place any order unless i receive the credit andd would alos like to tell my colleagues about my experince with fashion and you. I would request you to refund MY MONEY .. in my account so that i can buy something with no shipping charges on the next item.. I hope you understand the agony i am going through and Value that FASHION and YOU wuld not loose a valauble customer..
Reply
Dont believe fashion and you..otherwise u will lose your money...
Dear Mayur Shah,
Regret the inconvenience caused!
The services we provide to our members is very important and when situations like this occur, we use it as feedback in the future for logistical and merchandise improvements. Please send the order numbers to [protected]@fashionandyou.com in which you have faced problems so that we can look into the matter and address to all your concerns. We look forward to continue our valued association with you.
Thanking You,
Team Fashion and You
Regret the inconvenience caused!
The services we provide to our members is very important and when situations like this occur, we use it as feedback in the future for logistical and merchandise improvements. Please send the order numbers to [protected]@fashionandyou.com in which you have faced problems so that we can look into the matter and address to all your concerns. We look forward to continue our valued association with you.
Thanking You,
Team Fashion and You
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