Submit Complaint
Questions
Home
     
 

Fashion and You

 
2 Reviews
  cnishaaaa on Jul 26, 2012

mobile not working

i ordered htc magic mobile worth Rs.7120 from fashion and you(my order number 1511999),the mobile i received t mobile.apart from different model that i have received from fashion and you,i am also facing different problem in using this mobile.first of all, the applications in this android mobile are not working properly.secondly, the mobile is not supporting service of any mobile service company neither vodafone nor any other company.thirdly,the color of the body of the mobile is fading from the areas where lamination paper is not attached when we put the mobile in our pocket and mobile pouch the color from the unlaminatied surface start coming out.i have complained about these problems to the customer care service of fashion and you but now they are refusing to replace the mobile by giving an excuse that if the color has come out they cant take it back.although i am completely helpless as far as the matter of color is concerned.it is coming out of its own when it comes in touch with any thing.fashion and you is refusing to help me in any way. kindly take an action against fashion and you so that i could either receive replacement of mobile as compensation or refund of my money for this product.i shall be very thank full to you.
1 Comment

Comments

Jul 27, 2012 by
Fashionandyou support
 
Dear Customer,

We Regret the inconvenience caused .
We need confirmation from the concerned department on the stage of investigation of your order number 1511999). We request you to allow us 48 hrs to resolve the issue for you.
For any clarification, write to us at help@fashionandyou.com . We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.

Thanks!
Team fashionandyou.com
Support No | 0120-6739999
Email: support@fashionandyou.com

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good) No Rating
    Attach photos (optional) 
    Spell Check
     
       
       
         
     

    User Registration

    Already a Consumer Complaints member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Consumer Complaints? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username