Fashion And You — Ordered Product not delivered - 3172882

FashionAndYou — Product Not Delivered

I had ordered a KAZO:Denim Bag from www.fashionandyou.com on 01/12/2010 and chose Cash on Delivery as my payment mode.
Then i checked my product status on 17/12/2010 and it said it is delivered but i haven't got it yet.
then the question arises is that whom did the courier person delivered my product.How can be they so negligible?
Order No.:130467
Tracking id as showing in the account:1734039

Please take an action.

Take an action

@cooldivisht : Your order was dispatched on 9th of Dec via Pancity courier services. However, your order has return to our Order Processing Center as the courier company states that the order got refused by the customer.
Please note that the COD payment facility can be blocked if the COD order is refused in future.
If you want your order to be re-dispatched then please confirm writing to [protected]@fashionandyou.com for the same.

Thanks!
Team Fashion and You.

FashionAndYou — The Ordered product not yet delivered

I had order for a Infinity Women Watch on 15th May with the order number 1905407 online. I paid the amount through netbanking using citibank debit card. I was been told that, The watch will be delivered within Ten business days when spoken to customer care executive. i have not received the watch till 6th of june( 22 days from the date of Order). When I called the customer care again, They told me that the watch is been dispatched only on 31st May. I should be getting the watch by 8th June. If I dont get the watch by 8th of june, I should be calling them back, they wil check whats the status only then. I requested them to check the exact status of the shipment or atleast give me a date as to when I will be receiving the watch. The person called Ashutosh seemed to be rude and could not answer what was asked. According to the website rule the order will be delivered with 7 working days from the time of dispatch. But still there is no proper information woth them as to when the order will be delivered. There is no information about the shipper through they have shipped. No proper customer service nor polite enough to answer the baic questions asked.

I request you to please look into this. There should be some compensation given as the order was places more than 23 days back and still no news about it.

Dear Madhura,

We Regret the inconvenience caused .
We need confirmation from the concerned department on the stage of investigation of your order number 1905407. We request you to allow us 48 hrs to resolve the issue for you.
For any clarification, write to us at [protected]@fashionandyou.com . We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.

Thanks!
Team fashionandyou.com
Support No |[protected]
Email: [protected]@fashionandyou.com

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