[Resolved]  Fashion And You — Show forged image of an item

Fashion and You — not fulfilling commitment

there is a programme of giving a referral voucher of rs.1000/- to the person who has referred a friend or family member and the invitee shops with you.

I RECEIVED A EMAIL ON 22ND NIGHT THAT YOUR REFERRED FRIEND SONU MAHAJAN HAS MADE A PURCHASE AAND ACCORDINGLY A REFERRAL VOUCHER OF RS.1000/- HAS BEEN CREDITED TO YOUR ACCOUNT.

BUT THE VOUCHER WAS NOT APPEARING IN MY ACCOUNT.

I CONTACTED THE CUSTOMER CARE NO. OF TIMES, EVERYTIME I WAS COMMITTED THAT THE NEEDFUL WILL BE DONE BY EVENING OR WITHIN 2 HOURS OR WITHIN HALF AN HOUR BUT THE SAME HAS NOT BEEN TILL DATE.

I HAD ALSO SENT TWO EMAIL S AND 3 REMINDERS ON THE SUBJECT MATTER BUT OF NO USE AND I AM STILL AWAITING FOR THE REFERRAL VOUCHER OF RS.1000/- TO BE CREDITED TO MY ACCOUNT.

SO MUCH SO NOBODY GIVES A REPLY OR RATHER NOT TO TALK OF REPLY EVEN THE EMAIL IS NOT ACKNOWLEDGED.

TODAY I HAVE SPENT ALMOST AN HOUR IN 4 STD CALLS WITHOUT BEING ABLE TO TALK TO ANYONE. YOU ARE PUT ON HOLD AND THEN WHEN THE BELL RINGS YOU ARE DISCONNECTED ABRUBPTLY OR THE BELL NEVER RINGS AND YOU ARE JUST ON HOLD.


INCIDENTALY I MAY ADD THAT THIS IS MY SECOND COMPLAINT AGAINST FASHION AND YOU AND AT THE FIRST COMPLAINT THOUGH THE SAME WAS ADDRESSED AFTER SOMETIME AND I WAS ASSURED THAT YOU WILL NOT HAVE ANY COMPLAINT IN FUTURE.

BUT THE FACT IS CONTRARY.

WILL THE CONCERNED LOOK INTO THE MATTER AND GET THE NEEDFUL DONE.

Hi There Everyone,

Myself Arunraj Dhariwal, An Internet Enter-pruner I Myself have been suffering from Some Issues with FNY but still at some stage i beleive that they have been trying real hard to prove this Unique Concept of Retailing High Fashion International brands at very low prices, We step in to big showrooms we buy products at Full prices at most of the times, we are satisfied, here i bought Goods with an total value of Over a Lac of Rupees, i am sure i have saved around 30-40 Thousands as i compared my purchases.

I also referred this to a few friends of mine just because i liked it and of those 8-10 friends its only Me and one Another friend is suffering with some issues with FNY.

At some point if we calculate these sufferings total to Rs. 3-4 K in commercial value but FNY delivered us Worth over 50K so i somehow feel that servicing over 5 million user base and processing more then a lac of Orders in just past 2-3 months itself is not an easy task, its very well possible and expected to face issues as every person is this organization is a human being.

Also here on this complaint Website we see a few not over an hundred complaints for FNY try looking at The Social Website Facebook where you can see a whopping 5 Lac+ people who like FNY. I agree at times individual experiences may differ, but we cant state anyone or judge anyone as Fraud or Cheat without studying everything.

Further this company recently got an Venture Investment from Sequoia Capital, India which is an VC investment company of an value Equal to 8 Million USD (Approx 35 Crore Rupees) Now such big Investments by Giants like Sequoia are not made into Fraudulent and Cheat Companies.

I am not favoring FNY but trust me they are really working hard with issues, further now as company is enjoying this big capital it will surely invest in Expansion as Well as Customer Servicing and Improving things at their end.

Mr. Bahl who is the Chairman of this Company is a Big Visionary who earlier Promoted Big Online Ventures and is Very Instrumental in overall Development of the Company. Same is the Profile of Co-Founder Pearl Uppal.

Myself Raised Over 10-15 Mails for My Order No 57618 Dated 16/09/2010 POKER - Heritage Folding Chess 30X30 Which Trust me Was my Second order Out of Total 20 Orders on This Website. I Received all remaining 19 Orders but not this one, They attempted to Deliver it but it failed, Due to a Software Error at the Company which i believe is there as they have a problem mainly in case if you are keeping Shipping and Billing address diffrent (In case you want to Gift it to someone) there System Swaps the Names of Billing and Shipping Persons and keeps the Address same Eg. Billing is Mr. Arun and Sadar Area as Address in City Nagpur and Shipping is Mr. Rahul in Cantt Area of Varanasi he Will Make MR. Arun, Cantt Area, Varanasi. and Vice Versa, In This case there are problems even to the courier company.

I think company should work on this though i reported this error a few times but i guess it did not reach the right person.

All parcels i receive the have this problems, every single parcel hid the name of the Shipper in place of the name of the Receiver.

Further i have not received the product with respect to above stated order no.yet neither i received my money. May be i get it someday.

Also my Friend got Order No. 57082 Carlton London Shoes, which were mis sized, they asked her to Return the same she did after some mess with their local courier partner (Blue Dart) it was again not easy process to return them, even though she updated all the details of Courier to FNY she is still waiting for Size changed Boots or Refund.

Well if we see to these things closely these are orders which are more then 3-4 months old, as seen from their order number, currently order numbers are somewhere near 145000, and i am not facing any new issues, but yes my old problems are not being solved.

I think they will work on these small issues to overcome this problem, as their company will rise a lot.

BUT FNY SHOULD REALLY INVEST TIME AND MONEY TO IMPROVE CSD (Customer Service Delivery) For A Brighter Future. & I Am Sure This Year The Best Startup Award is Already Reserved of Mr. Bahl & Team FNY.

Best Wishes to Team FNY.

Arunraj Dhariwal

Fashion and You — No Refunds

I bought these shoes from fashion and you in dec.2010,but due to sizing issue i had to return those shoes.Now they have to refund an amount of Rs.1500+Rs.1000 , which i asked as a store credit.To my surprise its been 12 days,despite of me calling them 10 times and they promising me another day again and again.Nothing has been done till now.They are violating the promises they made and i don't know how to get that money from them.Please help getting my money back from these people..This is my hard earned money i just feel so cheated and helpless.

Hey Aparna,
Don't freak yourself out. Fashionandyou.com is an honest company and i am sure they will not play around with your money. Sometimes it takes some time to update the store credit in ones account. I would suggest you to be patient and send a mail to [protected]@fashionandyou.com with your order details and I am sure that the fashionand you customer care people will take care of the matter. Till then Happy shopping!

@aparna.agr: Please provide your order code, so that we can check the issue and resolve it.

Thanks!
Team Fashion and You

fashion and you.com — fraud

beware of this online shopping site "fashion and you" ....these people dont stay up wid their commitment..
i bought 7 kurtiz from dem..out of wich i rceived only 6..n out of wich 2 kurtiz were not of the size i ordered...and one is defected.
wen i contacted dem they only have few repeated words2 say.... sorry 4 the inconvinence....
these people sell low quality products at hifi luxuary rates..
dis is not the first time it has happened wid me....
one of the kurti i bought..its web price was shown 899..n on sale it was 399....but wen i received it..to my shock their was a hand written price tag as we get on norrmal readymade garment shop worth rs.200 only...
dese people r jus cheating customers like us...
they dont arrange picku; for their so called defected products....
so 4 sending back tht 399rs kurti..i need2 pay extra 280 bucks....all idiotic fraud!!!!
n guess wht they wont refund the amount in form of cheque or whtever ..but wil give me account credit....holysh**..... so tht again i waste my money on dere hopless products!!!

dis was my last shopping wid dis shopping site..they suck!!!!!

Fashion and You — lack of commitment

beware of this online shopping site "fashion and you" ....these people dont stay up wid their commitment..
i bought 7 kurtiz from dem..out of wich i rceived only 6..n out of wich 2 kurtiz were not of the size i ordered...and one is defected.
wen i contacted dem they only have few repeated words2 say.... sorry 4 the inconvinence....
these people sell low quality products at hifi luxuary rates..
dis is not the first time it has happened wid me....
one of the kurti i bought..its web price was shown 899..n on sale it was 399....but wen i received it..to my shock their was a hand written price tag as we get on norrmal readymade garment shop worth rs.200 only...
dese people r jus cheating customers like us...
they dont arrange picku; for their so called defected products....
so 4 sending back tht 399rs kurti..i need2 pay extra 280 bucks....all idiotic fraud!!!!
n guess wht they wont refund the amount in form of cheque or whtever ..but wil give me account credit......... so tht again i waste my money on dere hopless products!!!

dis was my last shopping wid dis shopping site..they suck!!!!!

Dear Amnesia,

Apologies for the inconvenience. Please provide us with some specific information about your orders or contact no. We will surely help you resolve the issues.

Thanks and Regards,
FashionandYou Support.

Dear Amnesia,

Apologies for the inconvenience. Please provide us with some specific information about your orders or contact no. We will surely help you resolve the issues.

Thanks and Regards,
FashionandYou Support.

FashionAndYou — different item

I have purchase Anjali String Item For fashioandyou . bur they are post different item. i was return item iam call customer care but they have no any response... This company is Fraud.....So i was say all india people don't shoping in fashionandyou.com

Dear mmmr,

Please help us with your order no. so we can resolve your issue.

Thanks and Regards,
FashionandYou Support.

delivered products are broken

I have brought some sets of glass tumblers in this site and they are broken