Fast Track — Replacement

Address:

Tamil Nadu

I bought Fast Track watch from exclusive fast track showroom (Phoenix Mall- Chennai). My sister started using it a week later. It stopped working in next few days. When I reached showroom, it was exactly 20th day from purchase. Service Center of T-Nagar branch confirmed that the whole machine inside the watch was faulty and they took 10+ days to change everything inside it.

As per their servicing norms, a product can be replaced only if it was purchased from Titan Showroom.. I don understand tis point at all. Then why the hell they want to introduce a product in name Fasttrack and establish exclusive showrooms for that or why can't they have separate service centers for Fast Track... who's responsibility is this??

I denied accepting this useless service and asked for Replacement. They refused. Why do I need to accept a faulty product which is not worth of working even a week. I could have got second hand product for much cheaper rate.. I really wonder what Brand is this?? At Least they should know wats the Customer service is!!!

I haven't got any proper response for the complaints made so far..

Service Ref Id: 413MDSS17B1175
Customer Complaints ref no: 357614

HOPE THEY SHOULD RESPOND TO THEIR CUSTOMERS.....