Fastrack Customer Care
Titan Industries Limited
Customer satisfaction rating: 1%
Submit a Complaint
408
COMPLAINTS

Fastrack Customer Care

Titan Industries Limited

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Address
3, Sipcot Industrial Complex
Hosur
Krishnagiri District
Tamil Nadu
India - 635126

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
81
19

Phone:

Fax:
Fax:
+91 43 4427 6037

Additional info
Fastrack Corporate Office
Tower A, Golden Enclave, Airport Road, Bangalore – 560017, Karnataka
Tel: +91 80 6660 9000, +91 80 6660 9027, +91 80 6660 9028
Fax : +91 80 2526 9923, +91 80 2526 3001

Fastrack Regional Offices

North
213 A, Okhla Industrial Estate Phase – 3, New Delhi-110 020
Tel: +91 11 6662 8680, +91 11 6613 6000
Fax: +91 11 2632 1994

East
Block B, 4th Floor, 22, Camac Street, Kolkata – 700 016
Tel: +91 33 4060 3600,+91 33 4060 3601, +91 33 4060 3602
Fax : +91 33 4060 3603

West

The Metropolitan 9th Floor, Plot No. C-26/27 Bandra-Kurla Complex, Bandra East, Mumbai – 400051, Maharashtra, India
Tel: +91 22 6708 3901, +91 22 6708 3902
Fax: +91 22 2657 1717

South
1st floor, Apex Chambers, 20 Thyagaraya Road, Pondy Bazaar, T Nagar, Chennai – 600017, Tamil Nadu, India
Tel: +91 44 4350 7373, +91 44 4350 7374

Fastrack Plants & Factories

Jewellery Plant
Jewellery Division 29, Sipcot Industrial Complex, Hosur – 635126, Tamil Nadu
Tel: +91 43 4466 4702
Fax: +91 43 4427 6524

Plot No. 238, Kuanwala, Haridwar Road, Dehradun – 248001, Uttaranchal
Tel: +91 13 5268 8594

Watch Plant
3, 4 & 5, Sipcot Industrial Complex, Hosur – 635126, Tamil Nadu
Telephone: +91 43 4466 4199
Fax: +91 43 4427 6037

PED Plant
No.15B Bommasandra Industrial Area, Hosur Road Anekal Taluk, Bangalore – 562158, Karnataka
Tel: +91 80 4011 9333
Fax: +91 80 4011 9300

27, Sipcot Industrial Complex, Hosur – 635126
Tel: +91 43 4466 4799
Fax : +91 43 4427 6523

Lens Plant
Lens Lab Factory, No. 27 KIADB Industrial Area, Chikkaballapur, 562101, Karnataka
Tel: +91 81 5626 3231, +91 81 5626 3232, +91 81 5626 3233, +91 81 5626 3234

Fastrack International Office Contact Address
Unit No.11 & 12, 20/F, Metro Loft No. 38
Kwai Hei Street, Hong Kong

View More Information...

Customer satisfaction rating
1%
Complaints
408
Pending
0
Resolved
2
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Fastrack related photos (85)

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Fastrack Customer Care related pictures (85)

Fastrack Complaints & Reviews

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Fastrack — Watch defective

 Devina Sharma on Dec 10, 2016
The product you sent me wrist wat/ VY92950 was defective and damaged. I feel cheated. Pls change it.
It was a gift for someone and now it's just worth throwing away. It has water inside. It doesn't work. The box in which it came was damaged. What were u thinking delivering such a poor quality product? Don't promise what u can't deliver. Really sad....
Complaint comments  Read comments [1]Complaint category Online Shopping

Fastrack — Fastrack Watch - used old parts to replace

 rajanaccet on Dec 5, 2016
On 26th of November, I went "Sathya Times - Thiruvanmiyur" chennai to replace 'crown'(part of watch to adjust the time) . After the replacement, when I see they used old 'crown'.

When I ask, they told all new parts of fastrack will looks like this. I'm not comfortable with is service. They charged me Rs.250 for 2000 rupee watch and also they were not given any invoice for this replacement.

Service is poor and created bad view on fastrack product....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Fastrack — Fastrack model no of 3099sl04j complaint/replacement

 Yojit on Dec 4, 2016
Complaint & request for replacement
I bought titan fasttrack from a genuine seller-lifestyleat rmall-mulund on 6/2/2016 model no uf 3099sl04j
It stops working intermittently & within a week 7-15 days i have taken it for repairs and i have visited 3 times in span of 3-4 months at world of titan mulund-near apna bazaar-j n road. Everytime i got a promise-'now there will be no problems'. Last time during repairs scratch on the reverse and belt has been damaged.
There is lot of waste of time and money in travelling, further, added to it there is frustation and the joy of buying...
Complaint comments  Read comments Complaint category Jewelry & Watches

Fastrack — Fastrack sunglasses

 prachibarbie on Dec 2, 2016
I had ordered sunglasses on 24 Oct 2016 but due to very big size I had to return them as Titan eye do not offer replacements. Within a week ( 2 Nov) the sunglasses were returned and received by Titan. they said within 14 days time I will receive my money back in my A/c however even after a months time till today ( 2 Dec ) the refund is not been given to me. If any of Titan officials reviewing these escalations please arrange to refund my money and please remove from your web site 7 DAYS HASSLE FREE RETURN.
Order No. EC00153720....
Complaint comments  Read comments [3]Complaint category Other

Fastrack — Goggles

 nikhil_kej on Nov 29, 2016
TDLX003210
A pair of glasses I purchased on 17th Nov, 2016 from the IITF at Pragati Maidan, Delhi.
They haven't reached me yet. You processed the order through your CP outlet which used DTDC to post my order. The courier guy keeps saying that they tried delivery and it failed. I went to collect it myself from their Okhla center but they said that the product is with delivery guy.

Now please suggest what am I supposed to do? Is it me who should be trying to track all this and find a product that should have reached me hasselfree? I want to file for complete refund....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Fastrack — Fastrack watch case worn and very sharp so cut my cuff of shirt

 sanjay bhoj1981 on Nov 21, 2016
Fastrack watch case is worn and very sharp. I got call from titan customer care but when i visted Titan service center at Anand mahal Road -Surat . Then i got very bad response from executive. He told me that you purchased from online portal amazon.in and we don't know about the seller name and address so we are not responsible for it. They will not issue us credit note. You have to purchase it from our showroom so we can issue warranty card for it. I used watch from last 6 months and purchased it from amazon.in on last december -2015 and it's my mistake that i purchased from it. Why titan sell...
Complaint comments  Read comments Complaint category Employers

Fastrack — Watch edges to sharp so it cut cuff of shirt & back cover of watch is worn and ss is found with low quality

 Sanjay Bhoj on Nov 16, 2016
Dear sir,
I ordered fast track watch from amazon online portal. I used it from last 10 months and i noticed that many of my shirts were damaged by watches. You can't believe this truth. Due to sharp edges of the watch, cuff of my shirts are damaged and i have captured few images for the same. I also noticed that back cover of the watch is worn and i don't believe that the steel is good quality.
I want to replace this watch and in compensation you have to give me new watch for the same.

Watch model:fastrack 3039sfc

My contact number: +917567420408
Complaint comments  Read comments [1]Complaint category Employers

Fastrack — Laptop non leather bag AC017NBL01AE

 Dynamo Dynamo on Nov 7, 2016
Please provide this bag I unable to find it on Google and many shops

I need this bag very argent and I have a look on every shop of our city(bhilwara/Rajasthan)

I have also seen it on snapdeal, amazon, flipkart, homeshop18, etc buy it is out of stock and

I left the hope of getting this bag with a broken heart.

Please help me to buy this special blue FASTRACK AC017NBL01AE BAG

If not available then black colour is preferred

Wish you happy Diwali...
Complaint comments  Read comments [3]Complaint category Schools

Fastrack — Requesting tariff particulars

 Vanitha Karthik on Nov 5, 2016
Sir,

I have booked a ride with the FT Booking ID-72343, on 23-Oct 18:15.

I had been a regular user of fast track call taxi. I had taken up many number of rides from Pallavaram to Vengaivasal in a indica or indigo and the ride will be charged with a sum of rs. 260/-and odd.

But with reference to the above ride, I got the bill amount 350/- and odd.

Hence, I would like to clarify the doubt, why it got so high amount for this ride.

I hereby request you to provide me with the complete tariff particulars of this ride.
Complaint comments  Read comments Complaint category Car Rental

Fastrack — Watch model 3057SEA

 Bharath Thokala on Nov 4, 2016
The watch's crown was lost around an year ago. When I approached the Titan watch care centre, they replaced the crown as it was under warranty. But it would stop working frequently, requiring to press the crown hard. When I approached the Titan centre again, they returned it saying it won't happen again. But the problem still persisted. I went to them 3 more times while under warranty, but nothing happened. Now my warranty is over. And the watch is still not working. Even if it's not under warranty, you must at the least be able to figure out what's wrong with the watch. They returned the watch...
Complaint comments  Read comments [2]Complaint category Jewelry & Watches

Fastrack — Cheating in meter rates

 pharoah on Nov 4, 2016
Booked a fastrack taxi for 40 KMs - the meter ended up showing 58 KMs. On top of it, the driver and the booking person collude to fight that the package booked was for 4 hours and not 6 hours. Clear case of cheating!

Fastrack ID: 5395
Vehicle No: TN 22 DA 3288

Beware of this driver and in general of Fastrack going forward! One of the worst ......
Complaint comments  Read comments Complaint category Taxi

Fast Track — Wrist Watch Strap

 Monika Nagru on Oct 13, 2016
I have purchased a fast track white strap wrist watch one of the best shops in sri ganganagar. That Wrist watch is awesome but strap quality is poor. It's got cracked. I submit my watch to that shop for new original strap on 22/08/2016. But after 45 days I got answer that Company don't have white strap.
Now I can't use my wrist watch . Its wastage of money....
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

Fast Track — Excess amount

 sukkuitirtt on Oct 12, 2016
I had requested for Indica but they have given Mercedes Benz without asking the customer to upgrade it. As a customer, we had given money to the driver whichever he had requested for which resulted in excess amount and driver claimed that since it is Mercedes Benz the amount is on higher side and we had paid the amount. After i raised the complaint with Fast Track, company is saying they don't have mercedes benz at all but lastly he had told they have that service of benz and complaint cell contact number is 9841066666 and given complaint on 10-Oct-2016 and still waiting for their reply and when...
Complaint comments  Read comments [1]Complaint category Cars, Vans & SUVs

Fastrack — Crack on my sunglass

 Ritesh Roberts on Oct 9, 2016
Respected
sir/madam
My name Ritesh i have purchased one fastrack sunglass model no.f/t sunglass M125BRI amd purchased date is 11/06/2016 . Today i have seen one hair line crack on my sunglass & that crack today i have showen to shop keeper . when i have showen that crack to that seller he talk to me very rudely . And he dosent taken my complant .shop add;Vinayek opticals130/642 Asuran chowk, Medical college Road Gorakhpur. Tin no. 0921861936S.
sir please take some action ....
Complaint comments  Read comments [1]Complaint category Products & Services

Fastrack — Poor service centre in hldwani

 vickypandey27 on Oct 6, 2016
Sir. Plzz help me. Maine november 2015 me fastrack design no. 38015pp01j khridi thi. Sir tabse teen baar khraab ho chuki h. Is baar phir se khraab hui 12 septmber 2016 ko.. Unhone approx delivery 22 septmber ko diyaa but aaj 6 oct date h abhi tak koi contact nhii kiya un logo ne. Aur bol rhey they jha complain kar saktey ho kr do. Plzz kuch kriye...
Complaint comments  Read comments [2]Complaint category Telecommunications

Fastrack — Deep scratches in back side of watch (ng3099sl01c)

 Rahul Kesarwani 1987 on Oct 6, 2016
Dear sir,

I am using fastrack watch model ng3099sl01c,

I was very happy with fastrack brand, but in above mention model i am very trouble with this product qty,

There have come deep scratches in watch, hence wise i am unable to use this watch regularly,

Requesting you please help me on same.

Also please find attached photos of deep scratches marks.
Hope you will give important on my request.

Regards,
Rahul kesarwani
Mob : 9970386996...
Complaint comments  Read comments [5]Complaint category Other

Fastrack — Fast track showroom staff behavior

 Sumant Raj Chef on Sep 29, 2016
Today at 4 30pm we visited to indiranagar cmh road banglore fast track showroom to purchase a sunglass when we were watching the glasses suddenly one fell and some how he saved it but one of there staff came and started shouting us when we asked him he was misbehaving .When we asked him he said he is the owner what u ll do to me, his name is Pratap as he said, we were a regular customer to that outlet but from this incident we are never going to fast track shop any more that's for sure.Even we said that if any damage happened we will pay for that but the glass was fine, Definitely the staff need...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Fastrack — Complaint number - 19194 - call taxi driver misbehaviour - vinoth kumar - 9092938859

 shanar786 on Sep 20, 2016
Vehicle : TN22 D 8897

Driver Name & Contact number : Vinoth kumar - 9092938859

Chennai - The driver(Vinoth Kumar) behave like criminals and shamelessly abusing our house ladies who has travelled in fast track car by today .I had taken the taxi from manapakkam to Tnagar (chennai ).

He is using bad words in irrespective manner.When i have called for report this issue to fast track complaint department on 9841036666 he(Mahendran-Senior Executive) is taken the complaint 19194 but he is refusing to provide his Manager number for further escalation .
Complaint comments  Read comments [2]Complaint category Taxi

Fastrack — Damage Car by Boom Barrier at Gurgaon ~ Manesar Toll on 09.09.16

 Vijay Sh on Sep 12, 2016
Toll boom barrier falling on car Front Glass (Its Broken) dated 09.09.16 (8:19:52)
I was travelling from Bhiwadi to Gurgaon en-route (Up-Down) I came across kherki daula toll. My car has tag attached on it the car in front of us passes and the boom barrier fell back back to its place, as my car approached the boom barrier it lifted i drove my car. As soon as my car moved and i was below the barrier suddenly the boom barrier fell down on my car. I was shocked and had to apply sudden brakes, luckily the car behind me also applied immediate brakes and any major loss was avoided. When i approached...
Complaint comments  Read comments Complaint category Government Organizations

Fastrack — E-gift cards are fake, don't buy them

 Shujjad on Sep 7, 2016
Hi Readers,

Please do not buy the Fastrack E-gift card vouchers as its just waste of your money, I bought a gift card and have been trying to activate since past few weeks, When i try to activate it, it doesn't give me the option to activate or to enter the voucher code while m trying to shop from the fastrack official website. Its soo irritating!! as a customer i am really disappointed and would recommend all the readers NOT TO BUY FASTRACK E-GIFT CARDS. not worth the hard u need to do to get that shit activated. and guess what, the best part is that they dont have a field...
Complaint comments  Read comments [2]Complaint category Online Shopping

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