Fastrack Customer Care

Fastrack Customer Care

Titan Industries Limited

3, Sipcot Industrial Complex
Krishnagiri District
Tamil Nadu
India - 635126

Customer Care Phone Numbers and Contacts

1800 266 0123
+91 43 4466 4199
Fax:+91 43 4427 6037
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Work days:
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am
Fastrack Corporate Office Contact Details :
Tower A, Golden Enclave, Airport Road,
Bangalore – 560017
Karnataka, India

Telephone: +91 80 6660 9000 / +91 80 6660 9027 / +91 80 6660 9028
Fax : +91 80 2526 9923 / +91 80 2526 3001

Fastrack Regional Offices Contact Details:

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Fastrack Complaints & Reviews

Fastrack — Bag - worst quality of bag material

 Anjali Dulwani on Nov 23, 2015
I am a fan of fastrack products, be it watches, sunglasses, bags. but this recent incident has really disappointed me. I bought a fasttrack bag in october from a life style store and that bag got torn only in few days, the material os the bag started peeling off and now it is not even in condition to flaunt anymore. I have spent 2100 rs. for that bag. Please suggest the needful....
Complaint comments Read comments [2] Complaint category Clothing, Shoes & Accessories

Fast Track Call Taxi — I am complaining about they charged too much money for me

 Bernat on Nov 21, 2015
Incident 1: 21th Nov 2015 @ 21:30 hrs Booking Number : 60325 Booked at 18:00 Hrs Pickup from Redhills to vallur (Near Minjur) Chennai, Tamil Nadu. I have booked cab (Tata indica -mini) Redhills to vallur (Near Minjur) .the cab drive has charged 680 rs. i called fast track customer care and enquired approximate charge for this distacce. they told 380 rs. but driver received 680 rs from me. i asked to fast track customer care please register a complaint. but they given some number. but that number is not working. again i called them, they told that you will receive call from customer care....
Complaint comments Read comments Complaint category Taxi

Fastrack — Poor Quality Service and product

 jeysus on Nov 17, 2015
I purchased a Fastrack watch from a shop in Mapusa Goa. A dealer in fastrack watches after about a month of use it just stopped. I took it back and he said that he would send it back to the company which took about 15 days for it to come back when i got my watch back after 1 week of use the secound hand just came out and the watch and again the watch has stopped....
Complaint comments Read comments [3] Complaint category Jewelry & Watches

Fastrack Eye Gear — Replacement or cash back of fastrack eye gear purchased on 31 oct 2015

 avinashkale on Nov 7, 2015
Dear Sir/Mam, I Mr.Avinash Ratnakar kale purchase your well known reputed brand fast track eye gear from your registered distributor name as D M Mule main road shrirampur dist. ahmednagar Maharashtra India.dated:31-10-2015 model no: M078Bk2P of Rs 2250 INR .bill no 12110 During purchase of eye gear cover was provided was some different model no case cover. My main complaint is about frame stick dismental on 07-10-2015, on same date we visited to your distributor DM Mule . There the owner and representive underestimated for above said problem and also not cooperating to resolve issue. we request...
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

Fastrack — Rejected wrist watch

 Sk Nasim on Oct 25, 2015
Purchase Fastrack Sports 3099SP04 Men's Watch through Snap deal on 08 June got rejected watch having lots of problem went almost 4 time service center, person assured its rectify but still having same issue like Time got delay. During purchase till now its four time visit to Service centre at Road no 10 Banjarahills Hyderabad Telangana INVOICE NUMBER :SB2C75/15-16/1192 & 08-JUN-2015...
Complaint comments Read comments [4] Complaint category Jewelry & Watches

Fastrack — Watches

 Purushothaman Subramanian on Oct 14, 2015
Hi, I purchased a fastrack strap watch. Please find the details below: Variant: 9462AP02J Date of purchase : 21/03/2015 Strap broken: 14/08/2015 I went to change the strap, but they said the stock is not available. After 2 months, the stock came and they replaced the strap on 09/10/2015. They charged Rs.275/- for the same. Now again the next strap started getting worn out and about to break. Hence filing a customer complaint on the fastrack product. Kindly do the needful Thanks, Purushothaman...
Complaint comments Read comments [3] Complaint category Jewelry & Watches

Fastrack — Faulty watch

 rohit153 on Oct 10, 2015
I bought a new FASTRACK watch of Rs.750/- model no.9951pp05 on 19 May 2015, warranty period 6 months.From Fastrack, Near chinchwad box office theatre, side to just in time showroom. This watch stopped working 6 times in 5 once of 6 times, authorized customer care center center sent my watch to main centre for 1 month. But after that also my watch stopped working twice.Still I'm requesting FASTRACK to replace my watch.Its not my fault that I got this faulty piece. So please co-operate. I want new replaced watch anyhow....
Complaint comments Read comments [8] Complaint category Products & Services

Fastrack — Strap for watch 4052pm01 not available

 vvijkumar on Oct 6, 2015
Hello Titan, I have fastrack watch model 4052pm01 and I had purchased it around 2.5 to 3 yrs ago and i loved the watch but a week ago the metal strap broke, I searched all the service centers of Hyderabad and secunderabad cites and every one told the strap is not available and the watch is now pretty much useless, buy a new watch! Some even told me the company discontinued the item so its not possible to raise a order for new strap and some told that strap is not even available with company too. Now i feel humiliated how come a brand like titan could not even provide the spares for the items...
Complaint comments Read comments [2] Complaint category Jewelry & Watches

Fastrack — Watch not received after repair & cheated by customer service providers

 merin44 on Oct 6, 2015
Hello Sir,

I had purchased a Fastrack Mens Watch (Model Number: 3081AL01) from Nucleus Mall, Cochin around 2 years ago. 6 months back (June 2015), I gave the watch for repair at the same store due to stoppage and also for changing the strap. And now they called me and told that the watch cannot be repaired, the parts are not available and showed me a slip with Depreciation amount of Rs. 758.

Very bad service from service providers. When I gave the watch to repair, it had only the stoppage issue. Now I feel cheated and also feel that they have damaged watch. I asked...
Complaint comments Read comments [4] Complaint category Jewelry & Watches

Fastrack — Fastrack 3024 SM case corroded

 arshadnivez on Oct 1, 2015
Dear sir/mam, I have bought a fastrack watch of the model no.3024 SM on the date 17/01/15 The dial case of the watch got corroded & as it is under warranty period I have surrendered the watch in the shop where I purchased it & got a acknowledgement receipt dated 24/08/15 for it.At the time of surrendering the watch the shopkeeper told that I would receive the replaced watch in a month but when I call now, I don't get any proper responses. kindly take necessary action....
Complaint comments Read comments [5] Complaint category Jewelry & Watches

Fast Track Call Taxi — Cheating Tariff and Poor customer service & Driver

 Sathya Balan on Sep 22, 2015
Hi Team, My name is sathyabalan. Working for an reputed bank in chennai. I have booked fast track call taxi on 21-09-2015 . FT booking ID - 54182. Route : Neelangarai to Triplicane. I have asked them to reach at 9.00 where it reached at 9.11. I have boarded the taxi at 9.30. i have the taxi while boarding where it did not showed any waiting charges but showed 99 rupees which is the initial charge for first 4kms. After passing kottivakkam area metre started tickling from 99 where it just passed 2kms. When asked driver he said he has put waiting from 9.15. This was not at all informed to me. when...
Complaint comments Read comments Complaint category Car Rental

Fastrack — Worst Customer Service

 Kumar112 on Sep 20, 2015
I booked 9 seater Tavera using fasttrack cutomer care number for morning 11.30 AM. We booked it by 8.30 AM itself, and Tavera driver called by 10.35 AM, But when car came, it was Xylo, 7 seater car. When we asked about this to customer care, they said to take this car, or simply cancel and leave. Our family was waiting to go for a function, and due to time constraint, we took the car at that moment. We called to fasttrack customer care, but the response we got from them was very worst. Such a unethical behavior from the team, when we explained them the situation happened in the morning, and asked...
Complaint comments Read comments Complaint category Car Rental

Fast Track Call Taxi — Taxi not send against Booking ID 22304

 Anbarasan venkatesan on Sep 1, 2015
We have pre booked 7 seated cab on 25 Aug 2015 itself, for 26 Aug 2015 at 17.30 hrs we received booking sms (attached)and on 26 Aug from 16.00 hrs we was calling fast track customer care and they was replying cab will be there in half an hour and bla bla reasons. But at last no taxi has been arranged and when we ask them they gave mobile number 9841036666 to raise complaint but no one picked. This is the second time we were facing the problem. kindly take some necessary action to ensure customer's service and commitment...
Complaint comments Read comments Complaint category Taxi

Fastrack — Failed in Conveying company policies to Customers

 Uday U on Aug 23, 2015
Hi There I am Uday and have bought Fastrack sun glasses on last Friday at Marthahalli store. When i went back to store today to exchange with some other i heard from agent no exchange on sun glasses which they were failed in explaining to customer before bying the product. This is my bad experience with Fastrack and don't understand, isn't an agent job to explain company policies to customers? As customers would always go for exchange when we are not happy with what we bought and we would think exchange can be possible on any product. Kindly specify to the customers about the company policies. Regards Uday....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Fastrack — Replacement of original time adjuster for My Fastrack watch

 Sirajudeen Abubacker on Aug 19, 2015
I wanted the original Fastrack watch adjuster with the same original design to be fixed in my watch and went to "Titan Authorized Service Centre - Oppanakara street Coimbatore - 641001". Phone Number 0422-4359999. TIN Number 33651861552. My request was submitted on 15/07/2015 and the service provider informed me that only different adjuster is available and i requested for the same original model. Hence after the discussion the service provider raised an order for my watch from company and informed me that i will be completed in 15 days. Now the date is 19-08-2015 and actual due date provided on...
Complaint comments Read comments [2] Complaint category Clothing, Shoes & Accessories

Fastrack — Wrist watch

 Dubey Ambarish on Aug 17, 2015
I purchased a wrist watch, bracelet of dat has been corroded. .I went to world of titan a service centre, there I was told dat we have no policy to replace dis bracelet. ..they just cleaned dat nd hand overed to me dat watch. I just want to say dat if someone spend an amount approx 2.5 thousands and get such kind of problen withen 3to 4 months then why to waste a lot of money .just go and take a local watch use dat nd throw dat. It was a very bad experience with ur company. Shame on you doing such an activity to your customers ....
Complaint comments Read comments [9] Complaint category Clothing, Shoes & Accessories

Fastrack — Watch..

 Freekyanand Jaiswal on Aug 7, 2015
I have bought new watch and its was under guarantee.. the store person has said me to keep for two days.. and he return me after two days after dat my watch is not working properly... i complain them again but they said that they cant able to help me... what is all this....
Complaint comments Read comments [4] Complaint category Jewelry & Watches

Fastrack — My watch went out of order twice in warrantee period

 Rohit44611 on Jul 28, 2015
From: Rohit Kumar
Sent: Monday, July 27, 2015 11:20 PM
To: Helpdesk ( TitanCare )
Cc: Grace Rajini C.; Amarnath C V ( Service )
Subject: RE: Issue with the Fastrack watch (878155)


Will I be getting my watch back. This is blunder which I have done by purchasing the watch from your company. This time please for-give me and give me my watch back I will try not to buy anything from your company and also ensure that any one in my friends circle and relatives should not buy any thing from your showroom. I have been fed up from...
Complaint comments Read comments [4] Complaint category Jewelry & Watches

Fastrack — Poor quality strap

 pradeepshirsat on Jul 26, 2015
I purchased Fastrack wristwatch model 4057 PM01, within a 14 months of use after purchase of this watch, it's strap plastic/rubber part got broken. I went to Titan service center at Dadar (W) Mumbai and asked them to replace the plastic part but instead they replaced complete strap by charging Rs. 300/-. Again this new strap plastic part broken and Titan service center asked to replace complete strap again. I was having concern that the plastic/rubber part used in strap is poor quality and it is braking during short period of time but your service center is forcing customer to buy complete strap....
Complaint comments Read comments [1] Complaint category Products & Services

Fastrack — Replacement of watch glass

 RJadeja on Jul 25, 2015
Hi, I had given my watch for glass replacement on date: 21-06-2015, at fasttrack outlet located at alphaone mall Ahmedabad-gujarat. They had given me bill with estimated 15 days to complete the service. After that i visited the store specially to collect my watch 2 times, every time they use to give me new dates. Still the day its been 34 (more then 200% delay) days but i haven't got may watch. Kindly help me out get my watch, otherwise i have to take strick actions. Thanks, Riddhi J...
Complaint comments Read comments [3] Complaint category Clothing, Shoes & Accessories

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