Fastrack Customer Care

Fastrack Customer Care

Titan Industries Limited

3, Sipcot Industrial Complex
Hosur
Krishnagiri District
Tamil Nadu
India - 635126

Customer Care Phone Numbers and Contacts

Tollfree Phone:1-800-2660123
Phone:+91 43 4466 4199
Fax:+91 43 4427 6037
Fastrack Corporate Office Contact Details :
Tower A, Golden Enclave, Airport Road,
Bangalore – 560017
Karnataka, India

Telephone: +91 80 6660 9000 / +91 80 6660 9027 / +91 80 6660 9028
Fax : +91 80 2526 9923 / +91 80 2526 3001

Fastrack Regional Offices Contact Details:


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Fastrack Complaints & Reviews

Fastrack - My watch went out of order twice in warrantee period

User
 Rohit44611 on Jul 28, 2015
From: Rohit Kumar
Sent: Monday, July 27, 2015 11:20 PM
To: Helpdesk ( TitanCare )
Cc: Grace Rajini C.; Amarnath C V ( Service )
Subject: RE: Issue with the Fastrack watch (878155)


HI,


Will I be getting my watch back. This is blunder which I have done by purchasing the watch from your company. This time please for-give me and give me my watch back I will try not to buy anything from your company and also ensure that any one in my friends circle and relatives should not buy any thing from your showroom. I have been fed up from...
Complaint comments Read comments [3] Complaint category Jewelry & Watches

Fastrack - Poor quality strap

User
 pradeepshirsat on Jul 26, 2015
I purchased Fastrack wristwatch model 4057 PM01, within a 14 months of use after purchase of this watch, it's strap plastic/rubber part got broken. I went to Titan service center at Dadar (W) Mumbai and asked them to replace the plastic part but instead they replaced complete strap by charging Rs. 300/-. Again this new strap plastic part broken and Titan service center asked to replace complete strap again. I was having concern that the plastic/rubber part used in strap is poor quality and it is braking during short period of time but your service center is forcing customer to buy complete strap....
Complaint comments Read comments [1] Complaint category Products & Services

Fastrack - Replacement of watch glass

User
 RJadeja on Jul 25, 2015
Hi, I had given my watch for glass replacement on date: 21-06-2015, at fasttrack outlet located at alphaone mall Ahmedabad-gujarat. They had given me bill with estimated 15 days to complete the service. After that i visited the store specially to collect my watch 2 times, every time they use to give me new dates. Still the day its been 34 (more then 200% delay) days but i haven't got may watch. Kindly help me out get my watch, otherwise i have to take strick actions. Thanks, Riddhi J...
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

FastTrack - Replacement of watch glass

User
 RJadeja on Jul 25, 2015
Hi, I had given my watch for glass replacement on date: 21-06-2015, at fasttrack outlet located at alphaone mall Ahmedabad-gujarat. They had given me bill with estimated 15 days to complete the service. After that i visited the store specially to collect my watch 2 times, every time they use to give me new dates. Still the day its been 34 (more then 200% delay) days but i haven't got may watch. Kindly help me out get my watch, otherwise i have to take strick actions. Thanks, Riddhi J....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Fastrack - Returning the product back which was purchased online

User
 sivakumar123 on Jul 24, 2015
Purchased a fastrack belt online from titan website. Order no.Ec000045838. Received through courier on 04.07.2015. The product was not good so i made a return request on 05.07.2015. I contacted the customer service they said that my product will be taken back within five working days, but till now (24.07.2015) no one had contacted me to take it back.I had called customer service people thrice, everytime they tell that my complaint was registered and there is some problem with courier service. I was fed up with titan customer service....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Fastrack - fastrack commando 3083SP01 watch strap

User
 Hari Sadarla on Jul 9, 2015
I have purchased a fastrack commando 3083SP01 watch in vijayawada at eluru road road branch.. it has a silicon strap and it was damaged with in four months only. they have said that there is no guaranty for watch strap and it is available only for watch machinery., Now what i have to do.. do i need to buy a new strap.. or you guys will provide any assurance. even to buy the straps there is no information available price details your official site also.. Name : S.Hari Babu Phone : +91 9247474774 mail ID : hari.sadarla@hotmail.com or hari.sadarla@gmail.com...
Complaint comments Read comments [2] Complaint category Clothing, Shoes & Accessories

Fastrack - Strap Unavailable

User
 Ajoy333 on Jul 7, 2015
I have been using the fastrack watch model number 3042SEA, for the past 2 years, its strap is completely degraded, I have almost visited all the fastrack showrooms and titan showrooms for a new strap for the present model. None was available. Please do the needful asap....
Complaint comments Read comments [3] Complaint category Clothing, Shoes & Accessories

Fastrack - Change of Sunglass in Gurantee Period

User
 lovedebabrata on Jul 3, 2015
Purchase a sunglass on 23-10-2014 from FASTRACK vide invoice no 100003997. After 3 to 4month the sunglass frame crack from a defect place which was tell me that its like a design. After that I took it in the service center of Titan but they not received my product which is now in guaranty period but they not changed my product....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Fast Track Call Taxi - fast track cheating discount offer

User
 arunkarkki on Jul 3, 2015
Hi, Today 03/07/2015 booked fast track call taxi in chennai. we booked with the discount code 200 rs in fasttrack mobile app. end of the trip we didn't get any message to my login number driver charged 190+ rs for this trip. This is totally cheating. Kindly provide the money back. Booking ID :- 44698 My mobile number :- 9952006055....
Complaint comments Read comments Complaint category Taxi

Fastrack - its deos not work properly

User
 Vineeth Vijayakumar on Jul 2, 2015
my new fasttrack watche Mode no: 3101sl01 Design DD193 its fully complained. this is my second time problem occur in same product could u plz helpe & give a solution Name : Vineeth Vijayakumar nataserry, ktm 686006 Mob no: 9745665055 Showroom Address : World Of Titan CSI Commercial center baker jun. Kottayam ph: 04812561485 Tax Invoice no : 100008553 Date : 17/02/2015 Tin : 32050554232 time 15.58 Total amount : 2995...
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

Fastrack - Poor quality watch, I need replacement.

User
 Krunal Khatri on Jun 30, 2015
I purchased fastrack watch(Model -3099SP02) from Pune Central on 24/08/2014. 1)Within a month stem of crown was broken (I really don't know how), when I tried re-adjusting time. It was with service center ("TITAN CARE" "M/S V R AGENCIES PVT LTD II " located at 'ITI Road, Aundh, Pune-07') for couple of weeks. They repaired it and watch was working fine. 2) In January 2015, My watch suddenly stopped working. I had to rush to same service center mentioned above. As per the watch care expert, Machine might have been damaged and they need to replace it. It is currently not available and we need...
Complaint comments Read comments [6] Complaint category Jewelry & Watches

Fastrack - Miscomittment of the dealer and wromg practice by charging money for false reason

User
 deb18 on Jun 22, 2015
Dear Sir/ Ma'am, I have given my fastrack watch to one of your dealer at Chandkheda 4 D square mall as my watch's belt broke and resulted into breaking of my watch glass. They said they will this and charged Rs 200 to fix glass.The next day same thing happened and gain my belt broke and it fell from my hand while I was driving and the broke my watch glass.I went back to the store they said there is a manufacturing defect in the belt we get it fix from company.They kept my watch for 4 days and now they say I will charge Rs 450 for that.My watch is in the warranty period.The dealer charged my...
Complaint comments Read comments [4] Complaint category Clothing, Shoes & Accessories

Fastrack - manufacturer defect not repaired after 3 company repairs

User
 JOE THOMAS PANJIKARAN on Jun 20, 2015
my fastrack watch( model no. 3022SL02 ) has been experiencincing complaints.Since the day i brought (21/06/2014) it has been got repaired by the company three times.it has a 2 yrs warranty.every time it takes almost like 2weeks to even one month.now its again not working and in still under guarantee. if give it for repairing to titan, it means weeks .i am looking forward for either a permanent repair or a machine replacement.please do contact me - panjikaranjoe@gmail.com or in 9447565620...
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

Fastrack - Watch full of fog even under AC

User
 jhe on Jul 19, 2015
bought chronograph watch... very much unsatisfied by its perfomance. its glass is full of fog while in AC and while travelling. Cant see the time correctly. used the watch for just 3 weeks. whenever i go for a bike ride the watch's screen becomes foggy. we cannot even see the time. If i walk into an Air conditioned room then also the watch's screen becomes foggy....
Complaint comments Read comments Complaint category Jewelry & Watches

Fastrack - i want to exchange my watch

User
 NAMA123 on Jun 17, 2015
my boss gift me fastrack watch but i dont lik that watch so want replace that watch but that shop keeper not accept this he said only 2 days we replace any order my boss buy that watch 08/06/2015, , , and so some personal reason i a, on leve when i am back to office than he gift me that watch on 15/06/2015 so when i am vist that shop he not replace my watch i want to replace my watch Shop deatils as per below Parihar Watch Company goregaon west...
Complaint comments Read comments [3] Complaint category Jewelry & Watches

Fastrack - getting allergy on my wrist with bracelet and bad smell in leather ( bracelet ).

User
 bonie83 on Jun 4, 2015
i bought fastrack watch from Madinat ziyad Mall Abu Dhabi before around 1 year after four or five months i feel allergy on wrist with bracelet so i avoid to ware that watch and now i went to same madinat zayid mall to inform without warranty card and fastrack agent told me that card is required for warranty and after 4 or 5 days ( 2nd June 2015 ) i visited again with warranty card... again they refused me with below mentioned reason. reason :- company not responsible for leather ( bracelet ). Note :- leather bracelet not damaged.. My family, my friends we all are using fastrack equipment.....
Complaint comments Read comments [1] Complaint category Other

Fastrack - fastrack sports analog watch

User
 sagarreddy0 on Jun 2, 2015
Hi fastrack, Please find the attachment for fastrack sports analog watch I have taken on 27 Oct 2014, Watch belt is broken one week back kindly look in to this matter and change the same belt or provide the new watch I have Full guarantee period. Regards, vidyasagar +91-8269449906...
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

Fastrack - Poor quality strap..

User
 harish9292 on Jun 2, 2015
I bought a fastrack watch 8 months back..the watch is a strap one...soon after 3 months of my purchase tne strap and belt holder were damaged(no external cause)...Then i went to store where i bought the watch to look upon my watch...instead of trying to attempt a repair they said that there is no guarentee for strap even after 1 day of purchase...howcome a 1600 watch go waste in few months???is this the quality/service which fastrack ensures to their customer???...
Complaint comments Read comments [4] Complaint category Jewelry & Watches

Fastrack - Don't go for 10hours pack in Fastrack at Coimbatore - Go for balajitravels

User
 panjarathinam on Jun 2, 2015
I have booked a Fastrack for 10hours pack morning 8AM to 6PM which cost is 1300Rs. Driver reached my place @ 8.20AM. We have visited 3places asked driver to go back to home @ 5.15PM where Coimbatore is 3KM away. Purposefully he took us Ukkadam to Forum area where we usually have more traffic instead of court route to reach Sivanantha Colony. When we reached home the time is 6.40PM and driver said it is more than 10hours you should pay day rent and charged 1980Rs. In Chennai Fasttrack I don't be cheated like this since I know the route. The next day I booked in balaji travels and visited other...
Complaint comments Read comments Complaint category Car Rental

Fastrack - fastrack 3099ssb DIAL make deep scrach

User
 Rahul Kesarwani 1987 on May 30, 2015
Hi, I am Rahul Kesarwani, Mob : 09970386996 from Thane was purchased fastrack 3099ssb model last November, it has been only 6-7 month and get deep scratches in dial backside which is creationg & make pain in my wrist. requesting you kindly advice on same or please exchange my wrest watch. Regards, Rahul...
Complaint comments Read comments [6] Complaint category Business & Finances

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