Fastrack Customer Care
Titan Industries Limited
Customer satisfaction rating: 1%
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Fastrack Customer Care

Titan Industries Limited

3, Sipcot Industrial Complex
Krishnagiri District
Tamil Nadu
India - 635126

Customer Care Phone Numbers and Contacts



+91 43 4427 6037

Additional info
Fastrack Corporate Office
Tower A, Golden Enclave, Airport Road, Bangalore – 560017, Karnataka
Tel: +91 80 6660 9000, +91 80 6660 9027, +91 80 6660 9028
Fax : +91 80 2526 9923, +91 80 2526 3001

Fastrack Regional Offices

213 A, Okhla Industrial Estate Phase – 3, New Delhi-110 020
Tel: +91 11 6662 8680, +91 11 6613 6000
Fax: +91 11 2632 1994

Block B, 4th Floor, 22, Camac Street, Kolkata – 700 016
Tel: +91 33 4060 3600,+91 33 4060 3601, +91 33 4060 3602
Fax : +91 33 4060 3603


The Metropolitan 9th Floor, Plot No. C-26/27 Bandra-Kurla Complex, Bandra East, Mumbai – 400051, Maharashtra, India
Tel: +91 22 6708 3901, +91 22 6708 3902
Fax: +91 22 2657 1717

1st floor, Apex Chambers, 20 Thyagaraya Road, Pondy Bazaar, T Nagar, Chennai – 600017, Tamil Nadu, India
Tel: +91 44 4350 7373, +91 44 4350 7374

Fastrack Plants & Factories

Jewellery Plant
Jewellery Division 29, Sipcot Industrial Complex, Hosur – 635126, Tamil Nadu
Tel: +91 43 4466 4702
Fax: +91 43 4427 6524

Plot No. 238, Kuanwala, Haridwar Road, Dehradun – 248001, Uttaranchal
Tel: +91 13 5268 8594

Watch Plant
3, 4 & 5, Sipcot Industrial Complex, Hosur – 635126, Tamil Nadu
Telephone: +91 43 4466 4199
Fax: +91 43 4427 6037

PED Plant
No.15B Bommasandra Industrial Area, Hosur Road Anekal Taluk, Bangalore – 562158, Karnataka
Tel: +91 80 4011 9333
Fax: +91 80 4011 9300

27, Sipcot Industrial Complex, Hosur – 635126
Tel: +91 43 4466 4799
Fax : +91 43 4427 6523

Lens Plant
Lens Lab Factory, No. 27 KIADB Industrial Area, Chikkaballapur, 562101, Karnataka
Tel: +91 81 5626 3231, +91 81 5626 3232, +91 81 5626 3233, +91 81 5626 3234

Fastrack International Office Contact Address
Unit No.11 & 12, 20/F, Metro Loft No. 38
Kwai Hei Street, Hong Kong

View More Information...

Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Fastrack Customer Care related pictures (82)

Fastrack Complaints & Reviews

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Fast Track — Wrist Watch Strap

 Monika Nagru on Oct 13, 2016
I have purchased a fast track white strap wrist watch one of the best shops in sri ganganagar. That Wrist watch is awesome but strap quality is poor. It's got cracked. I submit my watch to that shop for new original strap on 22/08/2016. But after 45 days I got answer that Company don't have white strap.
Now I can't use my wrist watch . Its wastage of money....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Fast Track — Excess amount

 sukkuitirtt on Oct 12, 2016
I had requested for Indica but they have given Mercedes Benz without asking the customer to upgrade it. As a customer, we had given money to the driver whichever he had requested for which resulted in excess amount and driver claimed that since it is Mercedes Benz the amount is on higher side and we had paid the amount. After i raised the complaint with Fast Track, company is saying they don't have mercedes benz at all but lastly he had told they have that service of benz and complaint cell contact number is 9841066666 and given complaint on 10-Oct-2016 and still waiting for their reply and when...
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

Fastrack — Crack on my sunglass

 Ritesh Roberts on Oct 9, 2016
My name Ritesh i have purchased one fastrack sunglass model no.f/t sunglass M125BRI amd purchased date is 11/06/2016 . Today i have seen one hair line crack on my sunglass & that crack today i have showen to shop keeper . when i have showen that crack to that seller he talk to me very rudely . And he dosent taken my complant .shop add;Vinayek opticals130/642 Asuran chowk, Medical college Road Gorakhpur. Tin no. 0921861936S.
sir please take some action ....
Complaint comments  Read comments Complaint category Products & Services

Fastrack — Poor service centre in hldwani

 vickypandey27 on Oct 6, 2016
Sir. Plzz help me. Maine november 2015 me fastrack design no. 38015pp01j khridi thi. Sir tabse teen baar khraab ho chuki h. Is baar phir se khraab hui 12 septmber 2016 ko.. Unhone approx delivery 22 septmber ko diyaa but aaj 6 oct date h abhi tak koi contact nhii kiya un logo ne. Aur bol rhey they jha complain kar saktey ho kr do. Plzz kuch kriye...
Complaint comments  Read comments [2]Complaint category Telecommunications

Fastrack — Deep scratches in back side of watch (ng3099sl01c)

 Rahul Kesarwani 1987 on Oct 6, 2016
Dear sir,

I am using fastrack watch model ng3099sl01c,

I was very happy with fastrack brand, but in above mention model i am very trouble with this product qty,

There have come deep scratches in watch, hence wise i am unable to use this watch regularly,

Requesting you please help me on same.

Also please find attached photos of deep scratches marks.
Hope you will give important on my request.

Rahul kesarwani
Mob : 9970386996...
Complaint comments  Read comments [3]Complaint category Other

Fastrack — Fast track showroom staff behavior

 Sumant Raj Chef on Sep 29, 2016
Today at 4 30pm we visited to indiranagar cmh road banglore fast track showroom to purchase a sunglass when we were watching the glasses suddenly one fell and some how he saved it but one of there staff came and started shouting us when we asked him he was misbehaving .When we asked him he said he is the owner what u ll do to me, his name is Pratap as he said, we were a regular customer to that outlet but from this incident we are never going to fast track shop any more that's for sure.Even we said that if any damage happened we will pay for that but the glass was fine, Definitely the staff need...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Fastrack — Complaint number - 19194 - call taxi driver misbehaviour - vinoth kumar - 9092938859

 shanar786 on Sep 20, 2016
Vehicle : TN22 D 8897

Driver Name & Contact number : Vinoth kumar - 9092938859

Chennai - The driver(Vinoth Kumar) behave like criminals and shamelessly abusing our house ladies who has travelled in fast track car by today .I had taken the taxi from manapakkam to Tnagar (chennai ).

He is using bad words in irrespective manner.When i have called for report this issue to fast track complaint department on 9841036666 he(Mahendran-Senior Executive) is taken the complaint 19194 but he is refusing to provide his Manager number for further escalation .
Complaint comments  Read comments [2]Complaint category Taxi

Fastrack — Damage Car by Boom Barrier at Gurgaon ~ Manesar Toll on 09.09.16

 Vijay Sh on Sep 12, 2016
Toll boom barrier falling on car Front Glass (Its Broken) dated 09.09.16 (8:19:52)
I was travelling from Bhiwadi to Gurgaon en-route (Up-Down) I came across kherki daula toll. My car has tag attached on it the car in front of us passes and the boom barrier fell back back to its place, as my car approached the boom barrier it lifted i drove my car. As soon as my car moved and i was below the barrier suddenly the boom barrier fell down on my car. I was shocked and had to apply sudden brakes, luckily the car behind me also applied immediate brakes and any major loss was avoided. When i approached...
Complaint comments  Read comments Complaint category Government Organizations

Fastrack — E-gift cards are fake, don't buy them

 Shujjad on Sep 7, 2016
Hi Readers,

Please do not buy the Fastrack E-gift card vouchers as its just waste of your money, I bought a gift card and have been trying to activate since past few weeks, When i try to activate it, it doesn't give me the option to activate or to enter the voucher code while m trying to shop from the fastrack official website. Its soo irritating!! as a customer i am really disappointed and would recommend all the readers NOT TO BUY FASTRACK E-GIFT CARDS. not worth the hard u need to do to get that shit activated. and guess what, the best part is that they dont have a field...
Complaint comments  Read comments [2]Complaint category Online Shopping

Fast Track Call Taxi — Fraudulent in trip meter abusive language by driver.

 Sabari15 on Sep 5, 2016
I have booked fast track call taxi for five hours 50 kms package. Booking id 55572 vehicle register number tn09bu0264. End of our trip was 60kms. It is suppose to 48kms as per my mobile gps. When i asked about that the driver was using abusive language. Later in call fast track customer care number. Where they transferred my complaint to a person who was very rude in his language and dint accept my queries. I request you take some action against fast track call taxi, so that other passengers will not suffer same like me....
Complaint comments  Read comments Complaint category Car Rental

Fastrack — Crack in fasttrack sunglass

 siku1234 on Sep 1, 2016
We purchased a sunglass from a Firstrack shop at Patia, Bhubaneswar (Pin-751024) dated 21st August 2016 for my wife. It cost us around 1300 rupees and they deducted 334 points from my encircle card too. We remember the shop inside was very humid as AC was not working as there was power shutdown on that day. There was a crack in the sunglass that we couldn’t notice on that day. After purchasing the item we had gone back to our home and my wife never opened it from the cover. After 5 days we had an occasion and we were out and suddenly we noticed the crack. Thereafter we came to the shop immediately...
Complaint comments  Read comments [1]Complaint category Appliances

Fastrack — Unavaiable and poor performence f employe

 Ywer Prince Prasen on Aug 31, 2016
In agartala ur showroom is the worst in all i had visited. All the employee specially technitions. They are lazy and always gossiping making customer wait for long hours.
On 22 april 2016 i purchased a watch from agartala. Thi is my 4th watch from titan. Just after 20-25 days it stopped. When i came to ur showroom they told that it is diffective and not available in the service center and asked to come after 30 days. Now 30 days had became 90days but till now they dont have it. A reputated company like this dont deserve to behave to their customers like this. For this i think ur market is...
Complaint comments  Read comments [2]Complaint category Other

Fastrack — Irresponsible service

 Rajiv Durman on Aug 30, 2016
I have booked my cab 29.08.2016 and received the booking I'd on the same day. But the next day they are not sending the vehicle and simply telling that the vechicle is not available. As a big company they didn't feel shame to do this type of seevices.

Nowadays the fast track services are very worst.

Serious action must be taken to avoid the fraud bookings and irresponsible services....
Complaint comments  Read comments Complaint category Car Rental

Fastrack — Watch no 3099SSB

 SambhavM on Aug 24, 2016
Ii had purchased this watch last year. Since then my key rod had been broken 5-6 times and when asked same from dealer he said that this problem is coming in this watch as the key rod does not support and breaks. If the product is faulty that you should take it back and give us a new product why to waste our money.
Contact me at
Complaint comments  Read comments Complaint category Jewelry & Watches

Fastrack — Service not provided at your end - kalyan silks trichur pvt ltd, trivandrum

 Jacob Mathen on Aug 21, 2016
I had purchased a watch for my daughter model nf9827pp07 on 19april 2016 while on vacation. While she was there this vacation there was a problem with her strap for which she visited their show room at trivandrum and as the guarantee card was in saudi arabia i had send a whatsapp of this paper to be shown at their shop. They had informed me that they will check with your office is that is valid or not and till date we have not received any updates.
They want us to carry these paper always as it means that your watches are prone to damages anytime.

I want you to clear off this...
Complaint comments  Read comments [1]Complaint category Jewelry & Watches

Fastrack — Substandard product

 srikanth mlore on Aug 17, 2016
Recently i bought a titan fastrack watch from mangalore... The watch has degraded within 6 months both the chain and under side of the dial began to rust and the edges are becoming sharp... The sharp edges are grinding against my arm and cutting skin... I complained about it in manglore showroom and the made me wait for 6 months before they decide to refund the watch amount and made me buy a new watch from there... The new watch came with the old watch's warranty... I lost almost a year of warranty period because of their sub standard product and poor customer service...
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

Fastrack — World of titan

 Kavita.S on Aug 16, 2016
I have purchased a fastrack watch - model no 38022PP03J from the World of Titan showroom in Purasawalkam, Chennai on 31-01-16 for my son .Subsequently it has stopped working at least 5 times in the last 7 months ..we were told that the battery tends to move in this particular model.In June they serviced the watch saying henceforth this issue would not occur. But within 3 weeks again it has stopped . I was told that since it was a low end watch (rs 1000) I shouldn't expect it to last long does not expect such an reply from titan.I will never again make the mistake of buying a fastrack watch...
Complaint comments  Read comments [3]Complaint category Clothing, Shoes & Accessories

Fastrack — Facing difficulty while redeem e gift card

 jainayu1 on Aug 15, 2016
I have a fastrack e-gift card but it did not redeemed at v3s mall, delhi fastrack store... And they told us that u should go karol bagh as we are not accepting the e gift card here.
How and where we can redeem this gift card. Could u plz suggest.. I m not satisfied with your customer service....
Complaint comments  Read comments [2]Complaint category Jewelry & Watches

Fastrack — Bad after sale service rude behaviour at the outlet

 shikha vari on Aug 14, 2016
Dear sir,
i purchased a bag from fastrack c21 mall indore on 08.08.2016.
After a few days its zip had some problem so on 14.08.2016 i went to the shop ans informed the boy working there (amit) about the problem. He told me that come after 3 days as i have lot of stock and i might misplace you bag also he told me that it will take more than a month to solve your problem. He was so rude in his tone that i started feeling that was it my mistake to purchase so costly bag from fastrack. I was so disappointed and hurt with his tone then too i requested him to find out if it can be done...
Complaint comments  Read comments Complaint category Other

Fast Track — Watch Glass Warranty detail

 NAVA NAANTHAAN on Aug 13, 2016
My watch glass got broken by unfortunate accident. I still have 6 months warranty period. Is there possible to replace new glass using warranty?
Or i have to pay full cash for the new glass?
is there any possible way to get use of my warranty subscription?
Where i could provide my watch for the replacement of glass?
how long will it take to get back my watch after replacement.?
Please advice me....
Complaint comments  Read comments Complaint category Other

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