Fastrack Customer Care

Fastrack Customer Care

Titan Industries Limited

3, Sipcot Industrial Complex
Hosur
Krishnagiri District
Tamil Nadu
India - 635126

Customer Care Phone Numbers and Contacts

Tollfree Phone:1-800-2660123
Phone:+91 43 4466 4199
Fax:+91 43 4427 6037
Fastrack Corporate Office Contact Details :
Tower A, Golden Enclave, Airport Road,
Bangalore – 560017
Karnataka, India

Telephone: +91 80 6660 9000 / +91 80 6660 9027 / +91 80 6660 9028
Fax : +91 80 2526 9923 / +91 80 2526 3001

Fastrack Regional Offices Contact Details:


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Satisfactory Rating
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Complaints
261
Resolved
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Fastrack related photos (57)

Fastrack Complaints & Reviews

Fast Track Call Taxi - Taxi not send against Booking ID 22304

User
 Anbarasan venkatesan on Sep 1, 2015
We have pre booked 7 seated cab on 25 Aug 2015 itself, for 26 Aug 2015 at 17.30 hrs we received booking sms (attached)and on 26 Aug from 16.00 hrs we was calling fast track customer care and they was replying cab will be there in half an hour and bla bla reasons. But at last no taxi has been arranged and when we ask them they gave mobile number 9841036666 to raise complaint but no one picked. This is the second time we were facing the problem. kindly take some necessary action to ensure customer's service and commitment...
Complaint comments Read comments Complaint category Taxi

Fastrack - Failed in Conveying company policies to Customers

User
 Uday U on Aug 23, 2015
Hi There I am Uday and have bought Fastrack sun glasses on last Friday at Marthahalli store. When i went back to store today to exchange with some other i heard from agent no exchange on sun glasses which they were failed in explaining to customer before bying the product. This is my bad experience with Fastrack and don't understand, isn't an agent job to explain company policies to customers? As customers would always go for exchange when we are not happy with what we bought and we would think exchange can be possible on any product. Kindly specify to the customers about the company policies. Regards Uday....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Fastrack - Replacement of original time adjuster for My Fastrack watch

User
 Sirajudeen Abubacker on Aug 19, 2015
I wanted the original Fastrack watch adjuster with the same original design to be fixed in my watch and went to "Titan Authorized Service Centre - Oppanakara street Coimbatore - 641001". Phone Number 0422-4359999. TIN Number 33651861552. My request was submitted on 15/07/2015 and the service provider informed me that only different adjuster is available and i requested for the same original model. Hence after the discussion the service provider raised an order for my watch from company and informed me that i will be completed in 15 days. Now the date is 19-08-2015 and actual due date provided on...
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

Fastrack - Wrist watch

User
 Dubey Ambarish on Aug 17, 2015
I purchased a wrist watch, bracelet of dat has been corroded. .I went to world of titan a service centre, there I was told dat we have no policy to replace dis bracelet. ..they just cleaned dat nd hand overed to me dat watch. I just want to say dat if someone spend an amount approx 2.5 thousands and get such kind of problen withen 3to 4 months then why to waste a lot of money .just go and take a local watch use dat nd throw dat. It was a very bad experience with ur company. Shame on you doing such an activity to your customers ....
Complaint comments Read comments [5] Complaint category Clothing, Shoes & Accessories

Fastrack - Watch..

User
 Freekyanand Jaiswal on Aug 7, 2015
I have bought new watch and its was under guarantee.. the store person has said me to keep for two days.. and he return me after two days after dat my watch is not working properly... i complain them again but they said that they cant able to help me... what is all this....
Complaint comments Read comments [4] Complaint category Jewelry & Watches

Fastrack - My watch went out of order twice in warrantee period

User
 Rohit44611 on Jul 28, 2015
From: Rohit Kumar
Sent: Monday, July 27, 2015 11:20 PM
To: Helpdesk ( TitanCare )
Cc: Grace Rajini C.; Amarnath C V ( Service )
Subject: RE: Issue with the Fastrack watch (878155)


HI,


Will I be getting my watch back. This is blunder which I have done by purchasing the watch from your company. This time please for-give me and give me my watch back I will try not to buy anything from your company and also ensure that any one in my friends circle and relatives should not buy any thing from your showroom. I have been fed up from...
Complaint comments Read comments [3] Complaint category Jewelry & Watches

Fastrack - Poor quality strap

User
 pradeepshirsat on Jul 26, 2015
I purchased Fastrack wristwatch model 4057 PM01, within a 14 months of use after purchase of this watch, it's strap plastic/rubber part got broken. I went to Titan service center at Dadar (W) Mumbai and asked them to replace the plastic part but instead they replaced complete strap by charging Rs. 300/-. Again this new strap plastic part broken and Titan service center asked to replace complete strap again. I was having concern that the plastic/rubber part used in strap is poor quality and it is braking during short period of time but your service center is forcing customer to buy complete strap....
Complaint comments Read comments [1] Complaint category Products & Services

Fastrack - Replacement of watch glass

User
 RJadeja on Jul 25, 2015
Hi, I had given my watch for glass replacement on date: 21-06-2015, at fasttrack outlet located at alphaone mall Ahmedabad-gujarat. They had given me bill with estimated 15 days to complete the service. After that i visited the store specially to collect my watch 2 times, every time they use to give me new dates. Still the day its been 34 (more then 200% delay) days but i haven't got may watch. Kindly help me out get my watch, otherwise i have to take strick actions. Thanks, Riddhi J...
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

FastTrack - Replacement of watch glass

User
 RJadeja on Jul 25, 2015
Hi, I had given my watch for glass replacement on date: 21-06-2015, at fasttrack outlet located at alphaone mall Ahmedabad-gujarat. They had given me bill with estimated 15 days to complete the service. After that i visited the store specially to collect my watch 2 times, every time they use to give me new dates. Still the day its been 34 (more then 200% delay) days but i haven't got may watch. Kindly help me out get my watch, otherwise i have to take strick actions. Thanks, Riddhi J....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Fastrack - Returning the product back which was purchased online

User
 sivakumar123 on Jul 24, 2015
Purchased a fastrack belt online from titan website. Order no.Ec000045838. Received through courier on 04.07.2015. The product was not good so i made a return request on 05.07.2015. I contacted the customer service they said that my product will be taken back within five working days, but till now (24.07.2015) no one had contacted me to take it back.I had called customer service people thrice, everytime they tell that my complaint was registered and there is some problem with courier service. I was fed up with titan customer service....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Fastrack - fastrack commando 3083SP01 watch strap

User
 Hari Sadarla on Jul 9, 2015
I have purchased a fastrack commando 3083SP01 watch in vijayawada at eluru road road branch.. it has a silicon strap and it was damaged with in four months only. they have said that there is no guaranty for watch strap and it is available only for watch machinery., Now what i have to do.. do i need to buy a new strap.. or you guys will provide any assurance. even to buy the straps there is no information available price details your official site also.. Name : S.Hari Babu Phone : +91 9247474774 mail ID : hari.sadarla@hotmail.com or hari.sadarla@gmail.com...
Complaint comments Read comments [2] Complaint category Clothing, Shoes & Accessories

Fastrack - Strap Unavailable

User
 Ajoy333 on Jul 7, 2015
I have been using the fastrack watch model number 3042SEA, for the past 2 years, its strap is completely degraded, I have almost visited all the fastrack showrooms and titan showrooms for a new strap for the present model. None was available. Please do the needful asap....
Complaint comments Read comments [4] Complaint category Clothing, Shoes & Accessories

Fastrack - Change of Sunglass in Gurantee Period

User
 lovedebabrata on Jul 3, 2015
Purchase a sunglass on 23-10-2014 from FASTRACK vide invoice no 100003997. After 3 to 4month the sunglass frame crack from a defect place which was tell me that its like a design. After that I took it in the service center of Titan but they not received my product which is now in guaranty period but they not changed my product....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Fast Track Call Taxi - fast track cheating discount offer

User
 arunkarkki on Jul 3, 2015
Hi, Today 03/07/2015 booked fast track call taxi in chennai. we booked with the discount code 200 rs in fasttrack mobile app. end of the trip we didn't get any message to my login number driver charged 190+ rs for this trip. This is totally cheating. Kindly provide the money back. Booking ID :- 44698 My mobile number :- 9952006055....
Complaint comments Read comments Complaint category Taxi

Fastrack - its deos not work properly

User
 Vineeth Vijayakumar on Jul 2, 2015
my new fasttrack watche Mode no: 3101sl01 Design DD193 its fully complained. this is my second time problem occur in same product could u plz helpe & give a solution Name : Vineeth Vijayakumar nataserry, ktm 686006 Mob no: 9745665055 Showroom Address : World Of Titan CSI Commercial center baker jun. Kottayam ph: 04812561485 Tax Invoice no : 100008553 Date : 17/02/2015 Tin : 32050554232 time 15.58 Total amount : 2995...
Complaint comments Read comments [2] Complaint category Clothing, Shoes & Accessories

Fastrack - Poor quality watch, I need replacement.

User
 Krunal Khatri on Jun 30, 2015
I purchased fastrack watch(Model -3099SP02) from Pune Central on 24/08/2014. 1)Within a month stem of crown was broken (I really don't know how), when I tried re-adjusting time. It was with service center ("TITAN CARE" "M/S V R AGENCIES PVT LTD II " located at 'ITI Road, Aundh, Pune-07') for couple of weeks. They repaired it and watch was working fine. 2) In January 2015, My watch suddenly stopped working. I had to rush to same service center mentioned above. As per the watch care expert, Machine might have been damaged and they need to replace it. It is currently not available and we need...
Complaint comments Read comments [7] Complaint category Jewelry & Watches

Fastrack - Miscomittment of the dealer and wromg practice by charging money for false reason

User
 deb18 on Jun 22, 2015
Dear Sir/ Ma'am, I have given my fastrack watch to one of your dealer at Chandkheda 4 D square mall as my watch's belt broke and resulted into breaking of my watch glass. They said they will this and charged Rs 200 to fix glass.The next day same thing happened and gain my belt broke and it fell from my hand while I was driving and the broke my watch glass.I went back to the store they said there is a manufacturing defect in the belt we get it fix from company.They kept my watch for 4 days and now they say I will charge Rs 450 for that.My watch is in the warranty period.The dealer charged my...
Complaint comments Read comments [4] Complaint category Clothing, Shoes & Accessories

Fastrack - manufacturer defect not repaired after 3 company repairs

User
 JOE THOMAS PANJIKARAN on Jun 20, 2015
my fastrack watch( model no. 3022SL02 ) has been experiencincing complaints.Since the day i brought (21/06/2014) it has been got repaired by the company three times.it has a 2 yrs warranty.every time it takes almost like 2weeks to even one month.now its again not working and in still under guarantee. if give it for repairing to titan, it means weeks .i am looking forward for either a permanent repair or a machine replacement.please do contact me - panjikaranjoe@gmail.com or in 9447565620...
Complaint comments Read comments [2] Complaint category Clothing, Shoes & Accessories

Fastrack - Watch full of fog even under AC

User
 jhe on Jul 19, 2015
bought chronograph watch... very much unsatisfied by its perfomance. its glass is full of fog while in AC and while travelling. Cant see the time correctly. used the watch for just 3 weeks. whenever i go for a bike ride the watch's screen becomes foggy. we cannot even see the time. If i walk into an Air conditioned room then also the watch's screen becomes foggy....
Complaint comments Read comments Complaint category Jewelry & Watches

Fastrack - i want to exchange my watch

User
 NAMA123 on Jun 17, 2015
my boss gift me fastrack watch but i dont lik that watch so want replace that watch but that shop keeper not accept this he said only 2 days we replace any order my boss buy that watch 08/06/2015, , , and so some personal reason i a, on leve when i am back to office than he gift me that watch on 15/06/2015 so when i am vist that shop he not replace my watch i want to replace my watch Shop deatils as per below Parihar Watch Company goregaon west...
Complaint comments Read comments [4] Complaint category Jewelry & Watches

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