Fastrack Customer Care

Fastrack Customer Care

Titan Industries Limited

3, Sipcot Industrial Complex
Krishnagiri District
Tamil Nadu
India - 635126

Customer Care Phone Numbers and Contacts

Fastrack Corporate Office
Tower A, Golden Enclave, Airport Road, Bangalore – 560017, Karnataka
Tel: +91 80 6660 9000, +91 80 6660 9027, +91 80 6660 9028
Fax : +91 80 2526 9923, +91 80 2526 3001

Fastrack Regional Offices

213 A, Okhla Industrial Estate Phase – 3, New Delhi-110 020
Tel: +91 11 6662 8680, +91 11 6613 6000
Fax: +91 11 2632 1994

Block B, 4th Floor, 22, Camac Street, Kolkata – 700 016
Tel: +91 33 4060 3600,+91 33 4060 3601, +91 33 4060 3602
Fax : +91 33 4060 3603


The Metropolitan 9th Floor, Plot No. C-26/27 Bandra-Kurla Complex, Bandra East, Mumbai – 400051, Maharashtra, India
Tel: +91 22 6708 3901, +91 22 6708 3902
Fax: +91 22 2657 1717

1st floor, Apex Chambers, 20 Thyagaraya Road, Pondy Bazaar, T Nagar, Chennai – 600017, Tamil Nadu, India
Tel: +91 44 4350 7373, +91 44 4350 7374

Fastrack Plants & Factories

Jewellery Plant
Jewellery Division 29, Sipcot Industrial Complex, Hosur – 635126, Tamil Nadu
Tel: +91 43 4466 4702
Fax: +91 43 4427 6524

Plot No. 238, Kuanwala, Haridwar Road, Dehradun – 248001, Uttaranchal
Tel: +91 13 5268 8594

Watch Plant
3, 4 & 5, Sipcot Industrial Complex, Hosur – 635126, Tamil Nadu
Telephone: +91 43 4466 4199
Fax: +91 43 4427 6037

PED Plant
No.15B Bommasandra Industrial Area, Hosur Road Anekal Taluk, Bangalore – 562158, Karnataka
Tel: +91 80 4011 9333
Fax: +91 80 4011 9300

27, Sipcot Industrial Complex, Hosur – 635126
Tel: +91 43 4466 4799
Fax : +91 43 4427 6523

Lens Plant
Lens Lab Factory, No. 27 KIADB Industrial Area, Chikkaballapur, 562101, Karnataka
Tel: +91 81 5626 3231, +91 81 5626 3232, +91 81 5626 3233, +91 81 5626 3234

Fastrack International Office Contact Address
Unit No.11 & 12, 20/F, Metro Loft No. 38
Kwai Hei Street, Hong Kong

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Fastrack Complaints & Reviews

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Fastrack — Delay in service

 Nitishkumar126 on May 3, 2016
Hi myself nitish kumar, i have lost bezel ring of my fastrack watch (Model number-3006sgb). I went to "world of titan" show room in colaba mumbai for new bezel ring.They have placed order for new bezel ring and told me to come after 15 days for fitment of new bezel ring in my watch. Now more than 45 days passed still problem has not been rectified. Kindly short out my problem.....
Complaint comments  Read comments [1]Complaint category Jewelry & Watches

Fastrack — Rust & fading

 Aushbin S on Apr 28, 2016
Dear sir,
Im using my fastrack watch for past one and half years, now a days im getting rashes in my hand and if you see the back panel of the watch, it will be fully got rusted. I never expected this to happen with ft watches, so my kind request to you, is to take it as very serious issue and solve my complaints as soon as possible. Also i have attached my photos with this mail.

Thanks & regards
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Fastrack — Gift voucher

 sebastianRichard on Apr 27, 2016
Hi Team,

I have received a gift voucher 5000 points from my company and i used 2800 and balance i went last week and planned to purchase a new watch. but we tried to swipe it's send a message that it can we utilized only once.

i representative in forum mall bangalore has not notified me initially and also he said you can use the balance amount. Kindly help me. i have worked for 5 years and i got 5000 points. Please help.

Complaint comments  Read comments Complaint category Products & Services

Fastrack — Nf30985moi/not working properly and not getting any service centre in warsaw

 Kuldeep Leuva on Apr 26, 2016
I have the Fastrack watch. Model No. NF30985MOI.
I buy thiw watch from World of Titan from Mehsana and after a week d watch is nt working properly.
Now I am in Warsaw, Poland and i am not getting any service centre here.
I used Fastrack from many times bt this time I am not sattisfied.
If in a week the watch is not working dn itz not good.
So kindly tell me what can i do?...
Complaint comments  Read comments Complaint category Schools

Fastrack — Provided an old watch in the showroom where metal strip silver coating color is removed

 sathish06.kumar on Apr 25, 2016
I bought an fastrack watch this month and when I saw there is a metal strip coating which is removed in my watch. I have wear it for 4 days only and if the company provides an service for it to change it would be good for me

3039SFD is the number which is my backside of my watch...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Fastrack — Problems faced in newly bought watch

 bhargavi deshpande on Apr 20, 2016
Hi Sir/Madam,

I had bought a watch of fastrack from one of your trusted opening in pune in the month of January.
Since I had bought, there are many problems faced regarding the watch. I had even given it to company for diagnosis the problem. Every possible thing has been made but still I’m facing with the same problem.
This is the worst experience I am having with this product. I request you to suggest possible option for the same problem mentioned above.
It’s really making me unhappy with the product.
Needy steps to be taken as soon as possible.
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

Fastrack — Dealer is not replacing defective sun glass within warranty period

 Suninda Nandi on Apr 16, 2016
Purchase details:
Model:s06875 c052bk1
Dealer name:dutta exclusive, city gym building, city centre, durgapur-713216.
Problem: problem/defect found in frame of sun glass.
Submitted the glass on 14/04/2016 to dealer.
Mr. Saikat- mob. No.-9836666219 contacted from fastrack sales. He told fastrack will not replace or repair the glass but if i purchase another item then they will offer 33% less. I asked for written document. But he refused and said i may complain any where.
Dealer is not helping regarding the matter.
Feeling harassed...
Complaint comments  Read comments Complaint category Other

Fastrack — Sunglasses

 nehapandey_20 on Apr 15, 2016
I had bought a Fastrack Wayfarer Sunglasses from online which aftr 1 month of usage got broken on its frame on the lower side with the glass on the same side expanded due to heat. I had purchased them on 22/01/2016. My sunglasses are in official 6 months warranty period by Fastrack. Now after calling up Fastrack customer care all they say is that we r not responsible for it and we cant help u. There shall be no service providd because u purchased it online....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Fast Track — Complaint on fastrack cab services, coimbatore location.

 sundar87 on Apr 13, 2016
I need to register a complaint on fastrack cab services, coimbatore location.

The below mail narrates the story and i sent this mail to customer care services of fastrack a day before and there is no response still now..

Last night by 8.50 pm i just rang up to coimbatore fastrack to book a taxi from psg hospital to saibaba kovil which i needed immediate, your customer care employee said taxi is available immediately which will arrive in 10 mins...

15 mins later, i didnt even get any response from the driver or the customer care employee regarding...
Complaint comments  Read comments Complaint category Car Rental

Fastrack — Fastrack sports 3099sm02

 rtripathi699 on Apr 12, 2016
I purchased a watch and from the beginning it is getting slow and suddenly its key came out and there was a plastic layer above it is also removed. So i am facing problem to replace it. I called fastrack's customer care but they didn't resolved my problem....
Complaint comments  Read comments Complaint category Other

FastTrack — Replacement

 sah97 on Apr 11, 2016
Hello I have purchased 9827PP07 model watch in 2013.The colour of the belt got faded away.I have approached WOrld of Titan showroom in balasamudram Warangal.I have never received any response Inspite of my repeated requests.I request you to replace my watch with a new belt.And please try to appoint responsible staff who are concerned with the customers problem.Your staff has never provided me appropriate information.
Thank you...
Complaint comments  Read comments [3]Complaint category Clothing, Shoes & Accessories

Fastrack — Worst customer support and worst product

 hareesh sanjeevi on Mar 28, 2016
Dear sir/mam
I bought a fastrack watch from a one of ur outlets. It's been one year now. Between this one year my watch stopped working and i gave it in the service center but within a month it stopped working and this repeated for 4 times.

I asked to replace my watch but the refused to do that and now my warranty period is over. So now i have to pay money for this.
I didn't expect this from your side. A watch which have been repaired for several time and still not working, and worst service center experience.

This makes me to think why should i pay...
Complaint comments  Read comments [6]Complaint category Jewelry & Watches

Fastrack — My bag lather is very bad quality

 Riny on Mar 22, 2016
I have purchase fasttrack bag from amazone in month of may but it was start damaging within 4 month n continue till yet what can do now......
Complaint comments  Read comments [3]Complaint category Clothing, Shoes & Accessories

Fastrack — Hi this is tilak pothina

 Tilak Pothina on Mar 15, 2016
This is tilak pothina
I purchased the fastrack watch on some months back
Now i'm changed the watch strip(Belt)
So i'm going to your
World of titan service centers
I asked the my watch model strips
The management saying that
Out-of-stock & i'm ordered the strip
His saying its not come
So what i do now
But i need that belt...
Complaint comments  Read comments [7]Complaint category Pharmacy

Fastrack — Ne9732ql01j-a541 beige/white analog watch

 GeeComp on Mar 2, 2016
I purchased this watch on Sep 2015 and i have given for Service 4th time. Either its slow or it stops running. Its been there for more time in Service Center than on my wrist. Never been able to use it actually. Total waste of money. Brought in P.O.R.R and Sons, Tambaram and servicing there....
Complaint comments  Read comments [4]Complaint category Jewelry & Watches

Fastrack — Misbehaving with customer, lies, trying to robberry on Feb 29, 2016
There was a misbehave with customer and was lying also tried to robbery from the customer by the vehicle driver TN11 Q0424, pH: 9566002967.

Not came for the correct pick-up time, also lied to customer and scolding in bad words. After some time, came to the pick up point and was asking money for the cancelled pick-up from the customer. The customer was told him to get a invoice from the management then, he escaped from the place. The driver was unethical manner and was trying to rob the money from customer.

This was informed telephonically to fastrack customer booking...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Fastrack — Watch complaint

I have purchased the watch model 3124SMO2 on 10/07/2015. its 3rd time the was stopped working ... i have serviced 3 times...again the problem is repeating......
Complaint comments  Read comments [3]Complaint category Other

Fastrack — Watch service

 cherryt on Feb 26, 2016
I bought a watch 4 months back in online, after few days it is not working. So i went to service center at malleswaram banglore. its been more than 40 days that i given for service....
Complaint comments  Read comments [4]Complaint category Online Shopping

Fastrack — Duffel bag

 Shrenikmehta on Feb 23, 2016
I have purchase the duffel bag and it has tore up from inside in single day use only . I haven't expected such quality from fast track
Kindly take action
Shrenik mehta...
Complaint comments  Read comments [4]Complaint category Schools

Fastrack — Duplicate fastrack watch sold

 sonianandi90 on Feb 22, 2016
Date of incident:: 11- jan-2016
I bought a fastrack watch from MALIK OPTICALS & WATCH HOUSE. Address: SBI sector-7, opposite of Reliance Fresh, M.V.P colony, Visakhapatnam- 17, Andra Pradesh on 11 jan 2016. But after 15 days the strap of the watch broke. I took it to the fastrack showroom at agartala. at that time I came to know that the watch is not original. that shop lied to me, telling that the watch is original.
Desirable solution: I want my money back and compensation along with it. and also do something so that no customer should get deceived by them....
Complaint comments  Read comments [9]Complaint category Clothing, Shoes & Accessories

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