Fastrack Customer Care
Titan Industries Limited
Customer satisfaction rating: 0%
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351
COMPLAINTS

Fastrack Customer Care

Titan Industries Limited

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Address
3, Sipcot Industrial Complex
Hosur
Krishnagiri District
Tamil Nadu
India - 635126

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
30
9
Phone:
Fax:

Additional info
Fastrack Corporate Office
Tower A, Golden Enclave, Airport Road, Bangalore – 560017, Karnataka
Tel: +91 80 6660 9000, +91 80 6660 9027, +91 80 6660 9028
Fax : +91 80 2526 9923, +91 80 2526 3001

Fastrack Regional Offices

North
213 A, Okhla Industrial Estate Phase – 3, New Delhi-110 020
Tel: +91 11 6662 8680, +91 11 6613 6000
Fax: +91 11 2632 1994

East
Block B, 4th Floor, 22, Camac Street, Kolkata – 700 016
Tel: +91 33 4060 3600,+91 33 4060 3601, +91 33 4060 3602
Fax : +91 33 4060 3603

West

The Metropolitan 9th Floor, Plot No. C-26/27 Bandra-Kurla Complex, Bandra East, Mumbai – 400051, Maharashtra, India
Tel: +91 22 6708 3901, +91 22 6708 3902
Fax: +91 22 2657 1717

South
1st floor, Apex Chambers, 20 Thyagaraya Road, Pondy Bazaar, T Nagar, Chennai – 600017, Tamil Nadu, India
Tel: +91 44 4350 7373, +91 44 4350 7374

Fastrack Plants & Factories

Jewellery Plant
Jewellery Division 29, Sipcot Industrial Complex, Hosur – 635126, Tamil Nadu
Tel: +91 43 4466 4702
Fax: +91 43 4427 6524

Plot No. 238, Kuanwala, Haridwar Road, Dehradun – 248001, Uttaranchal
Tel: +91 13 5268 8594

Watch Plant
3, 4 & 5, Sipcot Industrial Complex, Hosur – 635126, Tamil Nadu
Telephone: +91 43 4466 4199
Fax: +91 43 4427 6037

PED Plant
No.15B Bommasandra Industrial Area, Hosur Road Anekal Taluk, Bangalore – 562158, Karnataka
Tel: +91 80 4011 9333
Fax: +91 80 4011 9300

27, Sipcot Industrial Complex, Hosur – 635126
Tel: +91 43 4466 4799
Fax : +91 43 4427 6523

Lens Plant
Lens Lab Factory, No. 27 KIADB Industrial Area, Chikkaballapur, 562101, Karnataka
Tel: +91 81 5626 3231, +91 81 5626 3232, +91 81 5626 3233, +91 81 5626 3234

Fastrack International Office Contact Address
Unit No.11 & 12, 20/F, Metro Loft No. 38
Kwai Hei Street, Hong Kong

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Customer satisfaction rating
0%
Complaints
351
Responses
0
Resolved
0
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Fastrack Complaints & Reviews

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Fastrack — Watch & not further replay in rajkot your service centre

 Vimal akbari on May 23, 2016
My watch suddenly stop last 3-4 days
so i am visit your fasttrack showroom, near k.K. Hotel he has say to me you are visit our service centre kalawar road or trikon baugh, & now i am visit 1st kalawad road service centre he has say i have't any technical person you r visit second service centre & now i am visit 2nd service centre he has say your watch send to company for 2 month(this is your time limit 2 month) i am say present person mr. Ravi it is not possible why i am given you 2 month just for service & hi has say me i not sell a watch to you it's not my responsibility you are visit purchase...
Complaint comments  Read comments Complaint category Other

Fastrack — I am complaining about new fastrack watch

 Sharad Wohra on May 19, 2016
I have purchased fastrack digital men watch black color article no. 38014 on 22.11.2015 from indore central, 170, r. N. T. Marg, regal square, indore, madhya pradesh 452001. This watch was not working after two month, so i have given it to the concern department person on 24.02.16. The have given me time about next 15 days. After 25 days i have called them. They replied that it will take another few days to get repair. After taking so many follow up i dint get any satisfactory reply from store. At the end of march'16 after having a big talk from my side, store person called me & said your watch...
Complaint comments  Read comments [2]Complaint category Jewelry & Watches

Fast Track — Watch

 Srilakshmi Subramanian on May 12, 2016
Hi,
I bought a fast track watch for 1885 INR at Coimbatore. After a month the front glass cracked and it doesn't cover warranty. Why would we spend so much money for a watch which doesn't meet resistance. The watches should be more durable, hard to break and resistant to external forces. My watch just fell down and it got crack. Such a great brand with a very poor model of design. Designers should think in a way such that it would satisfy the purpose and money people invest....
Complaint comments  Read comments [4]Complaint category Jewelry & Watches

Fastrack — Back of case got corroded in 6 month

 L.SHAHUL HAMEED on May 11, 2016
I got fastrack 1161 model before six months. I found some erosion of sides on case within a month, after six months now it makes scratching on my skin and it hurt more. I dont like & Prefer this brand any more. The case is not a good material. I think, the case as a stainless steel while buying. The worst product I ever had. Even a Rs.500/- worth my friend wearing watch is good. Brand is for name sake not upto the quality....
Complaint comments  Read comments [4]Complaint category Clothing, Shoes & Accessories

Fastrack — Watch mist issue

 Issac TJ on May 11, 2016
When i went a ride in my bike.. Rain drops had fallen to my watch and it became like misty.. Why it is like this..? Since its water resistant and everything... Then i went to the service centre in kollam... Bad service i have ever seen in my life.. They heated the watch.. And now there are Black dots.. I will upload the images... I dont know why this is happening like this.. Its only just a 2 weeks i purchased the watch.. If u dont do a suitable action.. I will file a complaint against the consumer court..

I hope you will do the needfull Asap .....
Complaint comments  Read comments [4]Complaint category Jewelry & Watches

Fastrack — 01/03/2016 fastrack

 pramod.walde on May 10, 2016
01/03/2016 को मैंने फास्ट्रैक वॉच आपके सर्विस सेंटर द टाइटन ऑफ़ वर्ल्ड नाशिक में डिपॉज़िट किया। उन्होंने डिलेवरी डेट 04/03/2016 दिया किन्तु आज 10/05/2016 तक मेरी वॉच पर कोई भी एक्शन नहीं लिया गया। काफी बार कांटेक्ट करने के बाद भी समाधान कारक कोई जवाब नहीं...
Complaint comments  Read comments [6]Complaint category Jewelry & Watches

Fastrack — Poor customer service

 Apara Jithan on May 10, 2016
I got a Fastrack watch through Flipkart three months back. Recently went to Fastrack showroom to get a new strap as the current one was torned. On checking two showrooms, customer service was worst and they said to get the strap in any local shop. I didn't expect this kind of attitude from a customer executive of a esteemed brand. They were not ready to listen to my problem and straight away directed me to go local shop.I would strongly recommend you to train your executive the basic behavior etiquette. "Never have i Ever" experienced this kind embarrassing situation.

Model no :...
Complaint comments  Read comments [3]Complaint category Clothing, Shoes & Accessories

Fastrack — Reference no 1155118 complaint against stoppage of watch on 26th apr 2016

 Namrata Ramnath on May 9, 2016
Hello,

With the above reference no i. E 1155118 complaint against stoppage of watch on 26th apr 2016. Since then i have not received any feedback regarding my complaint not received any mail related to same. Its more than 3 weeks and no communication from company. I have followed up for more than 4 time in 3 weeks saying you will receive call with in two days but as such there is no response.

Kindly do the needful.

Regards,
Namrata...
Complaint comments  Read comments [1]Complaint category Jewelry & Watches

Fastrack — Sunglasses defects

 Jinish Patel on May 9, 2016
I was purchased sunglasses from titan mehsana, Gujarat but unfortunately the frame joint which is sticked to glass is stickout automatically and I complained in showroom 3-4 times and I was faced problems from long times but they are not giving any answer and called me to come next time and next time and so on and problem is not major it's can b handled easily by sticking frame to glass but they are not giving response any type...
Complaint comments  Read comments Complaint category Other

Fastrack — Regarding to belt

 utkarsh9696 on May 9, 2016
Respected sir
My self utkarsh ..i have fastrack watch model no is 9462AL03 .i want belt of this watch . am go to your service center but they people say me belt is not available when am going fastrack service centre at pune but they people said me yet belt is not avaliable .yet 3 to 4 times am going service centre they said me same reason .am not satisifed ur service ...
I hope u help me to getting belt of my watch model no is 9462AL03
Thank you.....
Complaint comments  Read comments [2]Complaint category Jewelry & Watches

Fastrack — Rusty product 3112nsa

 Ganesh Petkar on May 5, 2016
Hi

I had purchased a fast track watch 3112 nsa(Black) at one of the store located in mumbai in august 2015.
However it is hardly 9 months and the back of my watch has rusted. It has created marks on my hand and gets painful to wear the watch.
The colour of strap has also faded. I have never expected this from such a good brand. I am using fast track watches from quite a long time.
Kindly do the needful and at the earliest.

Email id : ganeshptkr@gmail.com
Mob : +91 9870774013 / 8976001297
Regards
Ganesh...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Fastrack — Delay in service

 Nitishkumar126 on May 3, 2016
Hi myself nitish kumar, i have lost bezel ring of my fastrack watch (Model number-3006sgb). I went to "world of titan" show room in colaba mumbai for new bezel ring.They have placed order for new bezel ring and told me to come after 15 days for fitment of new bezel ring in my watch. Now more than 45 days passed still problem has not been rectified. Kindly short out my problem.....
Complaint comments  Read comments [1]Complaint category Jewelry & Watches

Fastrack — Rust & fading

 Aushbin S on Apr 28, 2016
Dear sir,
Im using my fastrack watch for past one and half years, now a days im getting rashes in my hand and if you see the back panel of the watch, it will be fully got rusted. I never expected this to happen with ft watches, so my kind request to you, is to take it as very serious issue and solve my complaints as soon as possible. Also i have attached my photos with this mail.

Thanks & regards
S.Aushbin
09994795248...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Fastrack — Gift voucher

 sebastianRichard on Apr 27, 2016
Hi Team,

I have received a gift voucher 5000 points from my company and i used 2800 and balance i went last week and planned to purchase a new watch. but we tried to swipe it's send a message that it can we utilized only once.

i representative in forum mall bangalore has not notified me initially and also he said you can use the balance amount. Kindly help me. i have worked for 5 years and i got 5000 points. Please help.

Regards
Sebastian...
Complaint comments  Read comments [1]Complaint category Products & Services

Fastrack — Nf30985moi/not working properly and not getting any service centre in warsaw

 Kuldeep Leuva on Apr 26, 2016
I have the Fastrack watch. Model No. NF30985MOI.
I buy thiw watch from World of Titan from Mehsana and after a week d watch is nt working properly.
Now I am in Warsaw, Poland and i am not getting any service centre here.
I used Fastrack from many times bt this time I am not sattisfied.
If in a week the watch is not working dn itz not good.
So kindly tell me what can i do?...
Complaint comments  Read comments [1]Complaint category Schools

Fastrack — Provided an old watch in the showroom where metal strip silver coating color is removed

 sathish06.kumar on Apr 25, 2016
I bought an fastrack watch this month and when I saw there is a metal strip coating which is removed in my watch. I have wear it for 4 days only and if the company provides an service for it to change it would be good for me

3039SFD is the number which is my backside of my watch...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Fastrack — Problems faced in newly bought watch

 bhargavi deshpande on Apr 20, 2016
Hi Sir/Madam,

I had bought a watch of fastrack from one of your trusted opening in pune in the month of January.
Since I had bought, there are many problems faced regarding the watch. I had even given it to company for diagnosis the problem. Every possible thing has been made but still I’m facing with the same problem.
This is the worst experience I am having with this product. I request you to suggest possible option for the same problem mentioned above.
It’s really making me unhappy with the product.
Needy steps to be taken as soon as possible.
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

Fastrack — Dealer is not replacing defective sun glass within warranty period

 Suninda Nandi on Apr 16, 2016
Purchase details:
Date:24/05/2015
Model:s06875 c052bk1
Dealer name:dutta exclusive, city gym building, city centre, durgapur-713216.
Problem: problem/defect found in frame of sun glass.
Submitted the glass on 14/04/2016 to dealer.
Mr. Saikat- mob. No.-9836666219 contacted from fastrack sales. He told fastrack will not replace or repair the glass but if i purchase another item then they will offer 33% less. I asked for written document. But he refused and said i may complain any where.
Dealer is not helping regarding the matter.
Feeling harassed...
Complaint comments  Read comments Complaint category Other

Fastrack — Sunglasses

 nehapandey_20 on Apr 15, 2016
I had bought a Fastrack Wayfarer Sunglasses from online Amazon.com which aftr 1 month of usage got broken on its frame on the lower side with the glass on the same side expanded due to heat. I had purchased them on 22/01/2016. My sunglasses are in official 6 months warranty period by Fastrack. Now after calling up Fastrack customer care all they say is that we r not responsible for it and we cant help u. There shall be no service providd because u purchased it online....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Fast Track — Complaint on fastrack cab services, coimbatore location.

 sundar87 on Apr 13, 2016
I need to register a complaint on fastrack cab services, coimbatore location.

The below mail narrates the story and i sent this mail to customer care services of fastrack a day before and there is no response still now..

Last night by 8.50 pm i just rang up to coimbatore fastrack to book a taxi from psg hospital to saibaba kovil which i needed immediate, your customer care employee said taxi is available immediately which will arrive in 10 mins...


15 mins later, i didnt even get any response from the driver or the customer care employee regarding...
Complaint comments  Read comments Complaint category Car Rental

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