[Resolved]  Fast Track — Worst unreliable service from fast track

Address:

Tamil Nadu

We have booked fast track taxi at 1900Hrs for travelling from KK Nagar to Madanandapuram at 2130Hrs with Two small kids. The booking was confirmed. At about 2125 we called fast track, with the booking clerk cutting the call multiple times without speaking. Fourth time when we could talk to the clerk, we were given drivers number. The driver told he is in another trip and cannot come for us and that he has already informed the fast track booking office. Now this being the situation we called the office again, with no proper response and they told we have to call the driver only. After 5 minutes they called back and informed that we have to make alternate arrangements, since their vehicle has broke down (a blunt lie they have told us as the driver was telling us he is in another trip).

Each time we were talking to the booking clerk they were talking in arrogant way and cutting the call without speaking fully or explaining the things.

I urge the users of rented cars that they should NEVER USE FAST TRACK, as they are arrogant, opportunistic, and customer unfriendly.