[Resolved] Sony Ericsson Mobile W910i — Faulty Handset/Do not Replace | |
My self Ravi Bhatia from new Delhi, I brought one mobile Sony Ericsson model no.W910i but few month's after i found lots of complain against this h/set, I complained to customer care service center and submitted my hand set W910i but two month's later situation as it is i am already convey to service department officer & Sony Ericsson Company national manager also but they have not solve my problem i am sending you below mail conversation to me and company thru email, kindly help me out, what i to do? Thanks Ravi Bhatia On Fri, 28 Aug 2009 [protected]@newboy.in wrote : Dear Sanjeev, For your kind information i am send you currently Work order no, 11639 which have given by your service center balaji telese . I appreciate if you can do this ASAP. Regards, Ravi bhatia -----Original Message----- From: [protected]@newboy.in Sent: Tue 25/08/2009 03:16 pm To: [protected]@newboy.in Cc: [protected]@consumercourt.in;harish.[protected]@rteservices.com;[protected]@gmail.c om;sandeep.[protected]@rteservices.com;Saxena, Sanjeev Subject: REMINDER 5 Complain Handset W910i (SE309BTS11171) Dear Mr.Sanjeev, Have you seen that handset/not, today I went to the service center for mobile then I found handset is not up to the mark condition wise and other problem has been create along with my previous problem "ECO PROBLEM & NETWORK PROBLEM ALSO" so I revert back and I have already justify you that Replace the Handset but I don, t know why you are wasting my and our time. I say one think more I do not accepted for about this for sony ericsson side becouse I have other two mobile for your company but... Regards, Ravi Bhatia On Tue, 25 Aug 2009 Saxena, Sanjeev wrote : Dear Mr.Ravi Bhatia, During our conversation on 21st Aug, I have informed you that handset is ready for delivery, we have checked it thoroughly and a goodwill gesture we have offered 3 months extended warranty on the product therefore you are requested to collect the handset from service centre. Regards Sanjeev saxena -----Original Message----- From: [protected]@newboy.in Sent: Mon 24/08/2009 11:16 pm To: [protected]@newboy.in Cc: [protected]@consumercourt.in;harish.[protected]@rteservices.com;[protected]@gmail.c om;sandeep.[protected]@rteservices.com;Saxena, Sanjeev Subject: REMINDER 4 Complain Handset W910i (SE309BTS11171) Dear Mr Sanjeev, This is my Fourth Reminder to you, what you doing?i don't know because after one month later problem is as it is, Mr.Sanjeev if you have not tackle this issue ( Arrange New Hand sent W910i) in this week unfortunality i go to the consumer court. Regards, Ravi Bhatia On Tue, 18 Aug 2009 [protected]@newboy.in wrote : Dear Mr.Sanjeev, Thanks for update me but i still aware you very well i do not agree to received repaired old handset again. Kindly send me New Handset W910i. Regards, Ravi Bhatia On Mon, 17 Aug 2009 Saxena, Sanjeev wrote : Dear Mr. Bhatia, This is to inform you that handset will be ready for delivery by Aug 19th. Regards Sanjeev Saxena -----Original Message----- From: Saxena, Sanjeev Sent: Sunday, August 16, 2009 8:06 PM To: [protected]@newboy.in; Saxena, Sanjeev Cc: harish.[protected]@rteservices.com; [protected]@gmail.com; sandeep.[protected]@rteservices.com Subject: Re: REMINDER 3 Complain Handset W910i (SE309BTS11171) Dear Mr. Sandeep, Can i have update on the issue.i understand you are coordinating with Mr.Ravi and service centre. Regards Sanjeev Saxena -----Original Message----- From: [protected]@newboy.in Sent: Sun 16/08/2009 2:19 pm To: Saxena, Sanjeev Cc: [protected]@consumercourt.in;harish.[protected]@rteservices.com;[protected]@gmail.c om;sandeep.[protected]@rteservices.com Subject: REMINDER 3 Complain Handset W910i (SE309BTS11171) THIS IS MY THIRD REMINDER... Regards, Ravi Bhatia On Thu, 13 Aug 2009 [protected]@newboy.in wrote : Dear Mr.Sanjeev, This is my Second time Reminder to you, please let me know the status of my complain, I have no patientones and i don'n want to revert back this faulty handset. Kindly arrange New Handset W910i., I am still awaiting for your positive reply. Regards, Ravi Bhatia On Sun, 02 Aug 2009 Saxena, Sanjeev wrote : Dear Mr. Bhatia, We regret yr inconvenience, Mr. Sandeep will contact you soon to resolve the issue. Regards Sanjeev Saxena From: [protected]@newboy.in [mailto:[protected]@newboy.in] Sent: Saturday, August 01, 2009 3:28 PM To: Saxena, Sanjeev Cc: harish.[protected]@rteservices.com; [protected]@gmail.com; questions.[protected]@support.sonyericsson.com Subject: Complain Handset W910i & Null after sales services Dear Mr.Saxena, I Ravi Bhatia, New Delhi, I have Sony Ericsson Mobile W910i, after some month's later i faced a problem ( Microphone is Not working )in my mobile and specially in your after sales services team also, I still immediately submit mobile in your repute service centre "Sri Balaji Tele Services 84, Avtar Enclave Pashim Vihar, New Delhi-63" but problem as it is, i submitted this phone three time but problem as a same MIC NOT WORKING REPEAT 3 TIME .i give you details about this 1.Workorder Number : SE309BTS10219 2.Workorder Number : SE309BTS10653 3 Workorder Number : SE309BTS11171 Currently I am in working in MNC where 17, 000 peoples are employed . As you know one bad mouth cost more & can damage the image & reputation of any brand . At that same time that works as good publicity as well. I am yet not sure why invest to this mobile work for which I had paid Rs. 15665/- . I am sure & confident that considering the worldwide reputation & image of Sony Ericsson, appropriate action would be taken from your side and change my mobile handset. Awaiting your quick response... OTHERWISE I MOVED CONSUMER COURT.. Regards, Ravi Bhatia Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
9 Comments | |
Comments
yea...i hav w910i...it switches off wheneva i get 2 - 3 msgs simultaneously...sometimes even when i play games...my fone has its days...1 day it functions correctly without switching off...d next day, it keeps on dying...its too irritating...does ne1 know y does it happen????
Dear Sony,
pls note my mob no w 910 i sony
i had lot of problam for this eg
1. hanging the phone wn used
2. no is tipe is starting long time
3.time to time swiched off
kindly advaise
Rgds
Ramachandran
+[protected]
Tirupur
tamil nadu
india-641602
pls note my mob no w 910 i sony
i had lot of problam for this eg
1. hanging the phone wn used
2. no is tipe is starting long time
3.time to time swiched off
kindly advaise
Rgds
Ramachandran
+[protected]
Tirupur
tamil nadu
india-641602
sony ericsson/mobile model w910i — To change my set
I have purchased w910i model sony ericsson mobile on 17.11.08. Owing to charging problem I got it repaired from an authorised service centre name "RT Outsourcing at 2, Rippon street, kolkata" on 20.07.09. Again I got it repaired for the same problem on 17.08.09. Further, the same charging problem appeared.So, how many times I will spend my time for repair the same problem. I think either the service technicians are not capable of removing the problem or not at all possible to repair the set.
Hence, requested to change the set as because still it is uner warrenty period'
Sony Ericsson W 910i Mobile — Mobile not returned
Hi,I have submitted my year old Sony Ericsson W9101 mobile to Sony Ericsson Service Centre
(Technocare} in Lajpat Nagar on 05/05/2009 for a minor repair. After vsiting the Service Centre 9 times and calling Sony Ericsson Customer Care centre 7 times, not only I failed to get my mobile back, but am not provided with any information about its whereabouts, whatsoever.
Request you to kindly look up the matter to my consideration.
Thanking You
Lloyd Barua
sir,
I have took a w910i hanset1 year before from cochin and it's guarentee period was over. the hanset now iam using is not taking charge while now it is in shut down mode. I have visited service center mentioning this problem but they rejected my handset and they have said handset is in software problem. kindly help me .kindly send me details of your good support centers that giving complete support to the custmers.
thanking you
vinu kp
[protected]
I have took a w910i hanset1 year before from cochin and it's guarentee period was over. the hanset now iam using is not taking charge while now it is in shut down mode. I have visited service center mentioning this problem but they rejected my handset and they have said handset is in software problem. kindly help me .kindly send me details of your good support centers that giving complete support to the custmers.
thanking you
vinu kp
[protected]
Get over yourself you arrogant prick. Your Phone was repaired and returned to you. What makes you think you deserve a new phone? Be happy that hey were kind enough to fix the phone for you and then go suck your fathers cock.
i buy a sony ericsson W910i mobile by my frnd it is very lite weight than other W910i mobile so plse tell hw to knw that my mobile is original or not
Sony Ericsson — Replacement of handset W910i
Hi,I have given my handset to the sony ericsson service center for repair, it has been 2.5 months and still they haven't returned the phone. They say they have sent it to the head office. This is the 3rd time that the phone software is getting corrupted. It always gets hanged and the display goes off abruptly and also the phone is not getting charged.We haven't received any information from the head office also as to when will the phone be replaced or repaired and returned back to us.
Please replace the handset.
Also let me know when can i expect the handset.
Regards,
Shwetha
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sony ericsson w910i — faulty new phone
phone went faulty into two months of buying. the orange shop sent phone off to be repaired, wasnt completely happy with this surely the phone shouldnt go wrong this quick