Sony India Complaints & Reviews

i bought a sony ericsson w350i mobile phone on 10/05/2009.after a month the flap of the phone broke and came out.i have one more phone so i used this cell phone only to listen to songs and play games.this cell phone was not used much.as far as i remember the phone never fell from my hand.suddenly one day the flap broke and came out.after that the over head lock system stopped working.soon my music player stopped working,not even from inside the menu.gradually the phone colour started fading and the light behind the number pad stopped working.please help me out with this problem.it has been four months and i am still not able to use it.'one mobile' the mobile shop from where i purchased this phone took no responsibility...please help me.

my mobile flip is broken i want to replace it wiht new white panel
how much cost is the white panel?

I bought a w910i sony ericsson mobile from subhiksha mobiles in Pune on MG Road in Dec 2007.
the phone was very slow, used to hang up, sometimes not start. and now after in Sep 2009, i found that the phone is not switching on at all, When i went to sony ericsson service center in pune, they informed me that the motherboard of the phone has gone and the cost of it will be 70% of the handset cost.

I must say that the phone W910i is a complete waste of money.

I bought this sony ericsson w205 mobile 2 months back. It has all the features like mp3, bluetooth, fm etc. But right from the month of purchae the charge will get down soon. It will not last for evev a day. Now when i open memory card the phone automatically gets switched off. I have to search for sony ericsson service centre and also the service centrs are very limited.

Dear sir,
I have losted my mobile sony ericsson W550i, i have waited for mobile for more than 1yr, Please co operate me to find my mobile , i ave given the details below,


My name: P.G.JAYAKUMAR
Address: OLD NO;146, NEW NO;9A , M.M.D.A COLONY, MADURAVOYAL, CHENNAI- 600095.
Phone model: W550I
Make: SONY ERICSSON
Last used No.: [protected]
E-mail for communication: [protected]@yahoo.com/ mobile- [protected]
Missed date: 08/10/2008

IMEI No.:[protected]

Ref:
IMEI[protected]
Model: Sony Ericsson W200i (Aquatic White)
Dear Sir, With respect and humble sub mission I would like to inform
you that I am unable to access the internet from my mobile phone since
a couple of weeks. I am feeling very depressed. I am using Vodafone
network service. I have already had a talk with the Vodafone customer
service and followed their instruction and installed the settings a
several times but it ended with a failure. Please suggest me some
immediate suggestions and please help me out of this situation. Hope a
quick relief from you.It will be very generous of you if you could help
me over my cell phone no.(+91)[protected].Thanking you,
Yours worried and glad customer,
Biti Ranjan Patra,
Plot No.N-3/245,
I.R.C. Village,
Bhubaneswar.
Orissa,
India.
Pin:751015.
Mob.no.:(+91)[protected]

I was the loyal customer of Sony Ericsson, purchased a mobile set (Sony Ericsson W350i) from THE MOBILE STORE, invoice number UP/01051/00001/7287, dated[protected].

The mobile set stated giving the trouble in display after few months of purchasing then I have been deposited the mobile set to your customer care centre named as NEW DELHI TECHNOCARE located at LAJPAT NAGAR,NEW DELHI on[protected], the complaint id was NIL (Bill prepared manually due to none availability of electricity .Copy of the same is enclosed.

They handed over my mobile set on 16.06.2008 when I switch on the mobile the condition of my mobile was same like before. I have deposited my mobile in customer care centre at Noida on 17.06.2009(Copy enclosed), they checked the mobile and said that the mobile was not properly repaired and there is a chance of its being dead. Therefore, they had advised me to submit my mobile at previous service centre.
I have again deposited the same with customer care centre (as above mentioned) on[protected]; the complaint id was SE309TEC-10445(Copy enclosed). They said they will be sanding it to factory for changing its mother board. On[protected] I enquired about the mobile and confirmed by them that it is again in the same condition and mother board was not changed. I have refused to take in same condition after a spat with customer care executive then they assured me to change mother board from the factory, Again the same situation was faced as mentioned above. This time they said that liquid found in my mobile set. Now I reached in conclusion that they damaged my mobile set during repair and ball thrown in my court. It is totally careless/ irresponsible act by service centre where as they holding my mobile by three months.

Sony Impex, Bangalore

SONY IMPEX

Trading Company

213, 5TH MAIN, 5TH CROSS, GANGANAGAR, BQNGALORE, Karnataka, India-560 032

Telephone:[protected]

website: www.sonyimpex.com

The above mobile was purchased on 26.08.09 at WAVETEL COMMUNICATION CHENNAI vide Bill No.083/26.08.09. for the next day the mobile was hanged. I have given the same to the dealer for compliance rectification and it was sent to service centre on29.08.09 vide work order no.SE309UM110402,
Problem reported :Phone hang permanently in menu/application & Hanging problem. Till today i have not received the rectified mobile. I have also contacted severral times to the dealer they are not responsing correctly.
Now I request you to replace another mobile instead of the old one.
IMEI NO.[protected] & bATTERY nO.09W26.
Expecting your immediate solution in this problem.Mobile purchased in my son Name. Mr.VINODRAJ

Respected sir

I had purchased a Sony Ericsson K850i in 17th january 2009. five month post my purchase, i started facing problems with some of the functions and eventually the handset was dead. I went to the Authorized Sony Ericsson Service Center at chennai and they said there is a software problem.

The software was re installed {don't know what they doing inside the service centre} as said by the Sony Ericsson Customer Care and after some days, i again started facing problems with the handset, the keypads worked vaguely, Camera not starting automatically after the shutter opening and not able to hear the sound with headphones on ... memory stick not detected ... just to name a few problems !!!

I then went back to another Authorized Service Center at chennai {salai Enterprise, Shop No. 213 & 214, first floor,(near Krishna cutpiece)Purasawalkam high road,purasawalkam chennai 7 Phone No.[protected], . The genteman out there Mr. Arvind was very good to respond ... but made his point clear that the phone had liquid damage {Good communication skills i would say and NO intention of helping the Customer} and let the company decide on what to do ... the phone INSPITE of being under Warranty . {Fooling People ... so that they don't have to work on it}. Mr. Arvind had then said about he would help in direct communication between myself and the technicians, since the service center did NOT have technicians working !!! SURPRISING, he also said he would himself be informing me as soon as the next thing comes in from the company{which again he never did ... and which i knew}.

I tried another service also name is ACCEL ICIM AND SERVICES LTD., No. 160, thiru building, valluvar kottam hight road
Greams road, Chennai-6
Phone No.[protected]

IMEI : [protected]

Am the customer of sony ericsson past 5 month.... what is my problem na...... first time my mobile gets problem ... totally hand set dead.... i went service centre... they told ... its software problem nu..... after tht my mobile working properly... then again 15 days same problem i faced... again they told same reason sir.... every 15 days once am going service centre for this problem ..... in my 8 th time problem s display fault.... he changed my display... then 9 th time camera problem ... camera is not working .......i mine today....i dont want this kind of problem and all.... so kindly replace my hand set sir......


Anyway they are telling there is no other to go. We are doing only upgrade and re-install software.. and will cost me nearly same as the new phone ... how Intelligent Solution from SONY ERICSSON ...

I liked the way they have proved to be good business people with no ETHICS and values under it..

BAD COMPANY ... rather CHEAP Company ... Never Buy a Sony Ericsson Product..

Respected Sir,

It is for your information that i had submitted my sony ericsson handset model no. w910i for reparing in sony ericsson service center New Delhi Balaji Tele Services, 84 Avtar Enclave, Paschim Vihar, New Delhi-63. i had submitted it on 15 july 2009 but still today i haven't received it back from service center.
I have complaint so many times in the service center and customer care of sony ericsson but not once a satisfactory answer received. They said they send my mobile in repair factory for repairing. It has completed more than 45 days but still i have not received my mobile yet.
So please take any necessary action that i get my reaired mobile back urgently.

Details regarding my complaint:--

Workorder no. SE309BTS10740
Created on 15 july 2009
Consumer Name sunil kumar
Model Name w910i
IMEI/ Serial no. [protected]
Mobile no. [protected]


service center add. New Delhi Balaji Tele Services,
84 Avtar Enclave,
Paschim Vihar, New Delhi-63.

Looking for a fast & positive response from your side.

From:-
sunil kumar
B-48, Ambika Enclave,
Nihal Vihar, Nangloi, Delhi-110041
mob. [protected]
email id: [protected]@rediffmail.com

Dear Sir/Madam:
I bought this Sony Ericsson Mobile Model J120i on 20 February 2009. It works for sometime than it quits taking charge. I charge for 8-10 hours and then the mobile says "battery empty" and it shuts down. I have been to two Sony Ericsson Service Centers in Jaipur 4 times (2 visits to each center). Every time they fix it it works for a few weeks and then same problem. I requested them to replace the mobile because it is a "lemon" (factory defect) but they do not listen. In the US they gladly replace a defective item. But in India, they do not care if the customer has to go to the service center again and again and again. I do not know what to do now. I hope the company is responsive to customers.
Prof. Prithvi Singh Kandhal
[protected]@eng.auburn.edu
31 August 2009

I purchased a Sony Ericsson C510 on 30/4/2009 from Planet M, Laxmi Nagar, New Delhi.Since then my mobile had keypad problem.I got it repaired 7 times.Inspite being in warranty I was charged Rs.946 for which I was Served with no legal written
evidence.I urged for the bill, but Service center(Vaishnavi Services, Laxmi nagar.New Delhi)officials denied
for it.I urge for compensation for my money`s worth from consumer forum.Hoping for justice.

i am user of sonyericsson pli mobile phone . i am from ahmdabad . i have visited sony ericsson service centre at navarangpura . i required myphone fullbody with touch stic. but they have told me that we can arrange it after 10 days . then after i had gone there but they have told me that we cant arrange your p1i phone fullbody . after 30 days they cant arrange my requirement . sony ericsson is very big company .then its why .

My self Ravi Bhatia from new Delhi, I brought one mobile Sony Ericsson model no.W910i but few month's after i found lots of complain against this h/set, I complained to customer care service center and submitted my hand set W910i but two month's later situation as it is i am already convey to service department officer & Sony Ericsson Company national manager also but they have not solve my problem i am sending you below mail conversation to me and company thru email, kindly help me out, what i to do?
Thanks
Ravi Bhatia

On Fri, 28 Aug 2009 [protected]@newboy.in wrote :

Dear Sanjeev,

For your kind information i am send you currently Work order no, 11639
which have given by your service center balaji telese .

I appreciate if you can do this ASAP.

Regards,
Ravi bhatia






-----Original Message-----
From: [protected]@newboy.in
Sent: Tue 25/08/2009 03:16 pm
To: [protected]@newboy.in
Cc:
[protected]@consumercourt.in;harish.[protected]@rteservices.com;[protected]@gmai...⇄
om;sandeep.[protected]@rteservices.com;Saxena, Sanjeev
Subject: REMINDER 5 Complain Handset W910i (SE309BTS11171)

Dear Mr.Sanjeev,
Have you seen that handset/not, today I went to the service center for
mobile then I found handset is not up to the mark condition wise and
other problem has been create along with my previous problem "ECO
PROBLEM & NETWORK PROBLEM ALSO" so I revert back and I have already
justify you that Replace
the Handset but I don, t know why you are wasting my and our time.
I say one think more I do not accepted for about this for sony ericsson
side becouse I have other two mobile for your company but...

Regards,
Ravi Bhatia


On Tue, 25 Aug 2009 Saxena, Sanjeev wrote :
Dear Mr.Ravi Bhatia,

During our conversation on 21st Aug, I have informed you that handset is
ready for delivery, we have checked it thoroughly and a goodwill gesture
we have offered 3 months extended warranty on the product therefore you
are requested to collect the handset from service centre.

Regards
Sanjeev saxena

-----Original Message-----
From: [protected]@newboy.in
Sent: Mon 24/08/2009 11:16 pm
To: [protected]@newboy.in
Cc:
[protected]@consumercourt.in;harish.[protected]@rteservices.com;[protected]@gmai...⇄
om;sandeep.[protected]@rteservices.com;Saxena, Sanjeev
Subject: REMINDER 4 Complain Handset W910i (SE309BTS11171)



Dear Mr Sanjeev,
This is my Fourth Reminder to you, what you doing?i don't know because
after one month later problem is as it is, Mr.Sanjeev if you have not
tackle this issue ( Arrange New Hand sent W910i) in this week
unfortunality i go to the consumer court.


Regards,
Ravi Bhatia

On Tue, 18 Aug 2009 [protected]@newboy.in wrote :

Dear Mr.Sanjeev,

Thanks for update me but i still aware you very well i do not agree to
received repaired old handset again.

Kindly send me New Handset W910i.

Regards,
Ravi Bhatia

On Mon, 17 Aug 2009 Saxena, Sanjeev wrote :
Dear Mr. Bhatia,

This is to inform you that handset will be ready for delivery by Aug
19th.

Regards
Sanjeev Saxena

-----Original Message-----
From: Saxena, Sanjeev
Sent: Sunday, August 16, 2009 8:06 PM
To: [protected]@newboy.in; Saxena, Sanjeev
Cc: harish.[protected]@rteservices.com; [protected]@gmail.com;
sandeep.[protected]@rteservices.com
Subject: Re: REMINDER 3 Complain Handset W910i (SE309BTS11171)

Dear Mr. Sandeep,

Can i have update on the issue.i understand you are coordinating with
Mr.Ravi and service centre.

Regards
Sanjeev Saxena

-----Original Message-----
From: [protected]@newboy.in
Sent: Sun 16/08/2009 2:19 pm
To: Saxena, Sanjeev
Cc:
[protected]@consumercourt.in;harish.[protected]@rteservices.com;[protected]@gmai...⇄
om;sandeep.[protected]@rteservices.com
Subject: REMINDER 3 Complain Handset W910i (SE309BTS11171)



THIS IS MY THIRD REMINDER...


Regards,
Ravi Bhatia

On Thu, 13 Aug 2009 [protected]@newboy.in wrote :

Dear Mr.Sanjeev,
This is my Second time Reminder to you, please let me know the status of
my complain, I have no patientones and i don'n want to revert back this
faulty handset.
Kindly arrange New Handset W910i.,
I am still awaiting for your positive reply.

Regards,
Ravi Bhatia


On Sun, 02 Aug 2009 Saxena, Sanjeev wrote :
Dear Mr. Bhatia,

We regret yr inconvenience, Mr. Sandeep will contact you soon to resolve
the issue.

Regards
Sanjeev Saxena



From: [protected]@newboy.in [mailto:[protected]@newboy.in]
Sent: Saturday, August 01, 2009 3:28 PM
To: Saxena, Sanjeev
Cc: harish.[protected]@rteservices.com; [protected]@gmail.com;
questions.[protected]@support.sonyericsson.com
Subject: Complain Handset W910i & Null after sales services


Dear Mr.Saxena,

I Ravi Bhatia, New Delhi, I have Sony Ericsson Mobile W910i, after some
month's later i faced a problem ( Microphone is Not working )in my
mobile and specially in your after sales services team also,

I still immediately submit mobile in your repute service centre "Sri
Balaji Tele Services 84, Avtar Enclave Pashim Vihar, New Delhi-63" but
problem as it is, i submitted this phone three time but problem as a
same MIC NOT WORKING REPEAT 3 TIME .i give you details about this

1.Workorder Number : SE309BTS10219

2.Workorder Number : SE309BTS10653

3 Workorder Number : SE309BTS11171 Currently

I am in working in MNC where 17, 000 peoples are employed . As you
know one bad mouth cost more & can damage the image & reputation of
any brand . At that same time that works as good publicity as well.

I am yet not sure why invest to this mobile work for which I had paid
Rs. 15665/- . I am sure & confident that considering the worldwide
reputation & image of Sony Ericsson, appropriate action would be taken
from your side and change my mobile handset.


Awaiting your quick response...

OTHERWISE I MOVED CONSUMER COURT..


Regards,
Ravi Bhatia

Sir
I am a genuine registered ([protected]@gmail.com) user of Sony Ericson and I have been using your Mobile for last 7 years (K508i, k510i, w700i, w200i, w800i, k550i, T700, C510). Now I am using C510 IMEI:[protected] purchased from mobile store, Kottayam, Kerala Customer no:[protected] dated 6/05/09,
I am not satisfied with this one because of its various complaints 1- System very slow, 2- Over heating in the part of camera shutter, 3- Selection key stuck, 4- Poor still cam quality night, 5- Connecter complaint (charger, USB, head phone) and main problem is the front panel glass is now disuniting from the body.
I have submitted the Service center many times and they have updated the phone software still the complaints continue; now Service center is saying that there is no warranty to the front panel. So I want your timely step in this case under warranty.
Hope you can do something better to keep my faith in your product .Do it as soon as possible

Thanking you
Arun V.R
Vettiyil (h)
Velloor P.O, Pampady, Kottayam, Kerala
Pin: 686501 Mob No: +91 [protected], [protected], [protected]

I have lodged my complaint for repair of 21" colour TV of Sony Make. The company enginner after examining the set took the TV set for repair in their workshop at Naraina, Delhi. After 1 week TV was delivered back and company charged Rs. 1000/- for replacement of parts and service charges but TV Immediately after instalation started giving same problem of sound defect (no sound). Again complaint was lodged with the company but after great persuation and request, after 6 days TV was again taken for repair but till date TV has not ben repaired and we are suffering on this account for the last 28 days that to after paying repair charges.
Kindly immediately look into the complaint and direct the company for immediate repair of TV and pay damages to us for depriving us from viewing TV for the last 28 days.


S.K.Mahajan
1/92, old rajinder nagar
New Delhi 110060
[protected]@gmail.com
[protected]@hotmail.com
[protected]
[protected]

sir,
i m Dr. Abhijeet from dhanbad(jharkhand)
I purchased W760i from patna in october 2008.my first problem occured in december 2008.the set was not charging nor could i listen music in headphones and there was an error message when i tried to connect net with my laptop.in short system connector of the set was not working properly.
i went to GRAPHLINE CARE ( 412, ashina plaza, budh marg, patna-1 ).they booked my complain with complain id-seo[protected] on 4 jan 2009 and retured the next day telling that problem was solved.but all problems reappeared within 2 days but i had returned back to dhanbad.
for repairing purpose i again went to patna in february 2009 and again they booked my complain and said that they will send the set to chennai.i got back my set in april 2009.in this process they lost the walkman shortcut button and assured me that they will replace it.i went 3 times to patna but always they had an excuse that the button was not available.the button is missing till now.
now from last month same problem has appeared and along with that insert sim message comes on screen spontaneously for which i have to switch off the set and remove the battery and then restart the phone.this happens daily 3-4 times.
due to all these i m suffering a lots of mental tension and financial also as each time i have to go to patna to dhanbad.there's a lots of wastage of time.
so i want a permanent solution to this or please get my set replacad by another one.
set details:
Make- SONY ERICSSON
iemi no.-[protected]
model no.-w760i
purchase date-20 oct, 2008.

Dear sir,
I am a student and have purchased Sony Ericsson C510 from saving of my pocket money.But the same day the camera of mobile starts creating problem.I took it to the Service Center thrice and the problem remains.
Deatails.
Serial no - [protected]
Sony Ericsson Experience Store, (Mansha Enterprises, Cannaught Place, Dehradun-248001)
Dated. 13/08/09

Regards,
Nitish Joshi

Dear Sir, ..

This is Rajitha.S
One week back I lost my mobile sony ericsson 'W580i' Black in Color
I Purchased that mobile in September 2008
and I Registered Complaint in nearest Police Station and also I have given my IMEI No. of that mobile..
from their side there is no response...
Please help me in this Regard
I have no other Sources to help me except you...
Please Help me Sir...

Model No. of mobile ---- Sony Ericsson W580i
Color ---- Black
IMEI No.[protected]-8
Lost date[protected]

My Address:

S. Rajitha...
# 3-10-20/34/G1,
S.D.S ARCADE,
GHOKLENAGAR,
RAMANTHAPUR,
HYDERABAD-500013
ANDHRA PRADESH
INDIA..