[Resolved]  Fedex Packers And Movers, Railway Rd, Gurgaon — Lost bed and other items

Address:

Gurgaon, Haryana

This is a complaint against FedEx Packers and Movers of Railway Road, Gurgaon.

I engaged them in May 2010 as packers and movers to move my things to Bangalore as I was relocating. Everything was going fine until the time came for delivery (as always!). First, they delivered 10 days outside their "absolutely worst case timeline". It wouldn't have a real bother for me but as it turned out it was my wedding day and I requested them to postpone delivery to the next day so I could see whether everything had been accounted for. No such luck, they insisted on delivering that very night and without a shred of paperwork, the guy who took the delivery in good faith, a caretaker who works at one of my sites, was told all the items were there.

The next day I went there to survey everything. To my surprise everything but my bed and gas stove seemed to be there. I followed up with them asked them where it was. They put on the pretence of being outraged and said they would find it for me as soon as possible and that a bed of all things shouldn't go missing like this. Followed up with them every other day from that day till I left the country to do some travelling; different responses every time - sir, its gone to chennai; sir, its in the godown....a never ending web of lies.

A local contact of mine, who lived in gurgaon followed up with them for the month that I was out of the country. Same story with him. eventually I told him just to claim the insurance on the missing items. In order to do so he set up a meeting with these guys to give them the requisite documents, he asked for their office details on railway road. Upon getting there and hunting for an hour he finally realised that the address was for a barber shop. The barber shop owner told him that people often dropped off documents with him and that these people picked them up in due course and that they really didn't have an office there.

Its been months and neither my insurance nor my bed has shown up, the guy has just stopped taking calls, which is incredibly frustrating. I am unhappy with the way this has been handled by FedEx Packers and Movers. Other consumers beware - the contact person is one Mr. Anil and his mobile number is [protected]. DO NOT even touch them with a ten foot pole if you're looking for a packing and moving service. It will be a frustrating experience when things go wrong. Beware of FedEx Packers and Movers of Railway Road, Gurgaon.