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I have placed an order no[protected] on mothers day but no delivery is made by them.and they are not picking the phone they r totaly fraud.
My order no is[protected]. Placed order for Mothers day for bouquet, sweets and cake, but only bouquet and sweets were sent and no cake, and order tracking status shows 'Order Delivered'. On top of that the order was delivered at 9PM, so late.
They have put their phone on IVR and even after wait of half an hour to one hour no one answers the call.
The bouquet was also not as what it was shown on their web page for which they charged so much, instead they sent less flowers will simple decoration which will hardly cost 100/-. I felt so embarrassed, when my mother informed me of this. I am really regretting ordering from ferns n petals.
Very very disappointed with their service. money simply gets wasted. I have been ordering from them since last 3 years, but since last 1year their service has become really really bad. even on last year Diwali the sweets I had ordered for my parents were absolutely stale.
I will not recommend this to anyone. Please do not get fooled by their attractive web pages and false promises. once the money is taken, you will never get perfect delivery.
They have put their phone on IVR and even after wait of half an hour to one hour no one answers the call.
The bouquet was also not as what it was shown on their web page for which they charged so much, instead they sent less flowers will simple decoration which will hardly cost 100/-. I felt so embarrassed, when my mother informed me of this. I am really regretting ordering from ferns n petals.
Very very disappointed with their service. money simply gets wasted. I have been ordering from them since last 3 years, but since last 1year their service has become really really bad. even on last year Diwali the sweets I had ordered for my parents were absolutely stale.
I will not recommend this to anyone. Please do not get fooled by their attractive web pages and false promises. once the money is taken, you will never get perfect delivery.
These people charge you for specific timely deivery, but they do not deliver. The simple fact that the date changes after midnight is something that they are not ready to accept. The call centre staff are like machines, they will never listen to you a keep on quoting what is their in their disclaimer (which only they can find). I read throught the entire article but could not find the quoted text, but these people would not listen to you. the call centre timings are supposed to be from 8am to 10:30 pm, but even if you call them at 8:30 am the IVR recordings are played. Never expected such kind of pathetic service from FNP, finally if you are planning for a specific time delivery, NEVER OPT FOR FERNS AND PETALS.
Secondly, the image of the product and the actual product fo not match, you see something but something else is delivered. I ordered for yellow roses and paid extra for them but they delivered me red roses, and when I complained they said we did not have in our stock, which is disgusting. HOW CAN YOU ACCEPT AN ORDER WHEN YOU DONT HAVE THE PRODUCT WITH YOU.
Secondly, the image of the product and the actual product fo not match, you see something but something else is delivered. I ordered for yellow roses and paid extra for them but they delivered me red roses, and when I complained they said we did not have in our stock, which is disgusting. HOW CAN YOU ACCEPT AN ORDER WHEN YOU DONT HAVE THE PRODUCT WITH YOU.
Ferns N Petals — NO Delivery of the order
I made an order[protected] for midnight flower delivery. But have not received the order yet. No information has been provided to me. Their support number does not work either and no one responds to the email. They have taken INR 1449 from me and have not delivered the order yet. Please take an action on this company.
FERNS AND PETALS ARE A FACEWASH...total cheats...
I placed a diwali gift order on 26-Oct-2013 scheduled for delivery on 01-Nov-2013. I got a confirmation form ferns and petals on 29-Oct-2013 that the shipment would be delivered within 3 days. On 01-Nov-2013 when i called ferns and petals they said they cannot take any gurantee for courier products. They said the courier agency is not answering their call. Two customer care people namely Ankit and Pooja said they would call back as soon as they are aware of any updates, but they never called back. I called them 04 time through the day to check for updates, but all they said was the product is dispatched but they dont know when it will get delivered. Some customer care even said may be in 2-3 days which was after diwali.
Whats the use of shipping a diwali gift after diwali ????????
Then again on 02-Nov-2013 when i called the same rubbish, no updates on our system, may or may not get delivered. The customer care are cheats fakes do not trust what they say at all...When ferns and petals commits a time they never full fill their commitment and the customer will end up making a fool of himself ...
NEVER ORDER FROM FERNS AND PETALS...Order number[protected]
I placed a diwali gift order on 26-Oct-2013 scheduled for delivery on 01-Nov-2013. I got a confirmation form ferns and petals on 29-Oct-2013 that the shipment would be delivered within 3 days. On 01-Nov-2013 when i called ferns and petals they said they cannot take any gurantee for courier products. They said the courier agency is not answering their call. Two customer care people namely Ankit and Pooja said they would call back as soon as they are aware of any updates, but they never called back. I called them 04 time through the day to check for updates, but all they said was the product is dispatched but they dont know when it will get delivered. Some customer care even said may be in 2-3 days which was after diwali.
Whats the use of shipping a diwali gift after diwali ????????
Then again on 02-Nov-2013 when i called the same rubbish, no updates on our system, may or may not get delivered. The customer care are cheats fakes do not trust what they say at all...When ferns and petals commits a time they never full fill their commitment and the customer will end up making a fool of himself ...
NEVER ORDER FROM FERNS AND PETALS...Order number[protected]
hi,
I ordered wallet for 7th of nov n it got del on 8th. That to awrong wallet... they r cheaters. can't really on your site any more. i complained they promised me to exchage the wrong produt bt no response from them after 3 days of complaint.. n i know this is also fake u all r cheaters
I ordered wallet for 7th of nov n it got del on 8th. That to awrong wallet... they r cheaters. can't really on your site any more. i complained they promised me to exchage the wrong produt bt no response from them after 3 days of complaint.. n i know this is also fake u all r cheaters
Dear Customer,
We at FNP.com believes in creating a relationship with our customers and thus we believe in helping our customers in case they have any query.
Ferns N Petals has started working closely with Consumer Complaints forums now. We were not present on this platform previously & were hence unable to help you when the query was raised.
If you face any query regarding your order please call +91 [protected] or mail us on [protected]@fnp.com. We assure you that your queries will be heard and resolved.
With Regards
FNP Team
We at FNP.com believes in creating a relationship with our customers and thus we believe in helping our customers in case they have any query.
Ferns N Petals has started working closely with Consumer Complaints forums now. We were not present on this platform previously & were hence unable to help you when the query was raised.
If you face any query regarding your order please call +91 [protected] or mail us on [protected]@fnp.com. We assure you that your queries will be heard and resolved.
With Regards
FNP Team
FNP is Cheat
They spoilt my valentine's day by not delivering my order. Their phone is never reachable.
Please do not book anything from this site.
They spoilt my valentine's day by not delivering my order. Their phone is never reachable.
Please do not book anything from this site.
I had also placed an order for U.K. Which was to be delivered on 11.2.14. The same was not delivered and it was very embarrassing and not expected of FNP. No one assisted and I have put in my complaint twice at the feedback e- mail, which is an automated reply providing a complaint number which is of no use. Then I received a mail from FNP saying that my order has been delivered but the order number mentioned by them is Incorrect. My order number was:[protected] and they have delivered order number:[protected]. I do not understand as to what is the Top Management of the FNP Group doing. The Founder & CEO Mr Vikaas Gutgutia, Director - Ms Meeta Gutgutia and the CEO - online & Retail Mr Pawan Gadia need to look into all these to rectify the delivery issues in their business. Best regards Shilpa Bugnait
my valentines day has been spoiled. order #[protected] included a Ferrero Rocher Bouquet which on www.fnp.com is named as SKU Code : NewChoco33.
the one which is delivered to my husband is only a box of ferrero rocher chocolates which costs rs.350 with no decoration as per the order taken.
the amount taken from me is rs. 1399
I want a strict action to be taken against these ppl as they do not understand customer's emotional part on an ocassion.
Complaint raised to [protected]@fnp.com : complaint # 377142 has no response.
this kind of cheating was not expected to an old customer.
I suggest everyone to please do not order anything from Fnp during ocassions as per my experience.
It is really very saddening.
the one which is delivered to my husband is only a box of ferrero rocher chocolates which costs rs.350 with no decoration as per the order taken.
the amount taken from me is rs. 1399
I want a strict action to be taken against these ppl as they do not understand customer's emotional part on an ocassion.
Complaint raised to [protected]@fnp.com : complaint # 377142 has no response.
this kind of cheating was not expected to an old customer.
I suggest everyone to please do not order anything from Fnp during ocassions as per my experience.
It is really very saddening.
Ferns and Petals : The worst service ever.
I placed an order in the morning, then in the evening I got a mail like, "delivery has been attempted. However, the mention recipient's contact number was not contactable. Ferns N Petals will be able to attempt delivery of your gifts only ONCE. In the event the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible."
Then I called the customer service for some way out... They said, "they cannot do anything". I said that but "i have given CORRECT address, what is the problem". They said, "Mam, I agree that address was correct, but you phone was not reachable "
Meaning I[censored] are sending as surprise:
1. Your surprise is gone, because they will call recipient.
2. They will not deliver on time and also not ready to deliver it on next day
3. Too much arrogant and not ready to satisfy customer
Basically you have given you valuable money for some task. Neither that task is done, your special day is gone and also they will not return back your money.
I placed an order in the morning, then in the evening I got a mail like, "delivery has been attempted. However, the mention recipient's contact number was not contactable. Ferns N Petals will be able to attempt delivery of your gifts only ONCE. In the event the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible."
Then I called the customer service for some way out... They said, "they cannot do anything". I said that but "i have given CORRECT address, what is the problem". They said, "Mam, I agree that address was correct, but you phone was not reachable "
Meaning I[censored] are sending as surprise:
1. Your surprise is gone, because they will call recipient.
2. They will not deliver on time and also not ready to deliver it on next day
3. Too much arrogant and not ready to satisfy customer
Basically you have given you valuable money for some task. Neither that task is done, your special day is gone and also they will not return back your money.
my order no is :[protected]
i have requested order on 15 march and i wan it should delivery on 18 march, but they have posted courier on 19th march, it will get delivery on 24 march. this is not at all acceptable. i have lost important day, very precious day, i spoke to customer care but they simply said sorry.
i have requested order on 15 march and i wan it should delivery on 18 march, but they have posted courier on 19th march, it will get delivery on 24 march. this is not at all acceptable. i have lost important day, very precious day, i spoke to customer care but they simply said sorry.
I have placed 2 orders with fnp o the same day and both turned out to be disaster.
Order OR-8907782:
1. First, the waiting time is more than 5-6 mins.
2. People keep you on hold or mute and sometime never respond.
3. The order was "CONFIRMED" and money deducted from my account but did not deliver by fnp. Customer support person (Arti) says technical fault. No prior email on the same to intimate me (?) until I called and asked about the status from fnp.
4. Even after this I accepted to get it deliver today but I was asked to call back and when I called back after 6 mins I got connected with customer service person luckily same person Arti but while we were still talking my phone was put on hold without telling me that they are putting call on hold and no response even after asking many times.
5. Now that I would like to cancel the order someone told me that no delivery details are available with them. I have email from fnp with the delivery details.
This is not the first time I am seeing this my friend already faced this non-deliver issue with fnp.
Ordeer OR-8907785:
Another important point I would like to mention here about my other order - OR-8907785. I ordered for "Roses with Eggless Chocolate cake". I am really unhappy to inform that the cake was not eggless. My family complained that cake was with egg. We are all vegetarian and do not have egg as well and its really pathetic to get such delivery from fnp.
Order OR-8907782:
1. First, the waiting time is more than 5-6 mins.
2. People keep you on hold or mute and sometime never respond.
3. The order was "CONFIRMED" and money deducted from my account but did not deliver by fnp. Customer support person (Arti) says technical fault. No prior email on the same to intimate me (?) until I called and asked about the status from fnp.
4. Even after this I accepted to get it deliver today but I was asked to call back and when I called back after 6 mins I got connected with customer service person luckily same person Arti but while we were still talking my phone was put on hold without telling me that they are putting call on hold and no response even after asking many times.
5. Now that I would like to cancel the order someone told me that no delivery details are available with them. I have email from fnp with the delivery details.
This is not the first time I am seeing this my friend already faced this non-deliver issue with fnp.
Ordeer OR-8907785:
Another important point I would like to mention here about my other order - OR-8907785. I ordered for "Roses with Eggless Chocolate cake". I am really unhappy to inform that the cake was not eggless. My family complained that cake was with egg. We are all vegetarian and do not have egg as well and its really pathetic to get such delivery from fnp.
Hi,
I have placed a order of rakhi with sweets on 8th aug 2014 which is supposed to be reach by 9th aug within 24 hrs assured delivery but today its 10th aug 'Rakhi day' and my brother didnt received my rakhi. Its really very disappointing to play with our emotions as we showed Our trust on you and paid double charges of items and in return get such a cheating behaviour.
I have placed a order of rakhi with sweets on 8th aug 2014 which is supposed to be reach by 9th aug within 24 hrs assured delivery but today its 10th aug 'Rakhi day' and my brother didnt received my rakhi. Its really very disappointing to play with our emotions as we showed Our trust on you and paid double charges of items and in return get such a cheating behaviour.
I have ordered three set of Rakhis on rakhshabandan date 10 August 2014 from location Kolkata Order no. OR-9865968 .Which is still not delivered. I got very shattered with their response and delay. i ordered this product on 5th August still they are unable to deliver it on time that to prime location of delhi.This is appeal to all the new customers that stop ordering from this company They are irresponsible and not value to money and time both.I would not recommend Fern & Petals to anyone as they play with the feeling of the people.And I am dissapointed to the core from their responses.
Neha Shourie
Neha Shourie
Worst service by Ferns n Petals
I have ordered a cake(Order no: OR[protected] for midnight delivery which is a heart shaped cake and i called up the customer care center in the evening to confirm my order and they confirmed the same. At the midnight around 11:00 PM the delivery boy has reached and delivered a round shape cake with heart shape bordered cream on top of the cake which is the not the one i have ordered and expected.
This is purely the vendor and FNP mistake for sending the wrong cake and the service boy behavior is not at all acceptable.
I have requested the message on cake like "Happy birthday Twee". But i got the message like "Happy birthday"
I need to talk to FNP Management for the worst service by FNP and demanding a strong explanation for the same.
Please find the attached images which i was delivered and the bill, in the bill the cakes is mentioned as Hear share cake.
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I have ordered a cake(Order no: OR[protected] for midnight delivery which is a heart shaped cake and i called up the customer care center in the evening to confirm my order and they confirmed the same. At the midnight around 11:00 PM the delivery boy has reached and delivered a round shape cake with heart shape bordered cream on top of the cake which is the not the one i have ordered and expected.
This is purely the vendor and FNP mistake for sending the wrong cake and the service boy behavior is not at all acceptable.
I have requested the message on cake like "Happy birthday Twee". But i got the message like "Happy birthday"
I need to talk to FNP Management for the worst service by FNP and demanding a strong explanation for the same.
Please find the attached images which i was delivered and the bill, in the bill the cakes is mentioned as Hear share cake.
This organization is a big cheat. They have not delivered my wife's birthday gift for a week now. And they are still asking me another 2 days. This chain is a big cheat!!!
I placed order which as suppose to reach before Diwali. the order has yet not reached.
It is very shameful on FNP behalf for not meeting expectation of the customers. That was a ganesh idol which was to reach before diwali.
I will never recommend F&P to anyone from now onwards.
FNP should compensate for the bad impression i receive.
It is very shameful on FNP behalf for not meeting expectation of the customers. That was a ganesh idol which was to reach before diwali.
I will never recommend F&P to anyone from now onwards.
FNP should compensate for the bad impression i receive.
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www.indiaflowermall.com — Non delivery of product
A vase with flower was orderd on www.indiaflowermall.com which was to be deliverd on 14 feb.But nothing is deliverd till date.They have given a contact no the site which is either switch off or not reachable..