[Resolved]  Fiat India — SERVICE

Address:

Vadodara, Gujarat

Dear Sir,

I had purchased a Fiat Punto in September 2009, the moment the car was launched in India. I stay in Vadodara and at that time they did not have dealer in Vadodara, hence I bought the car from Auto Point Surat. For more than one year I got my car serviced through Aspi Motors Ahmedabad. Later on Twin Wheels Vadodara got the dealership and I started services my car with Twin Wheels in Vadodara.
FIAT has a tie up with TATA MOTORS and their service has always been a problem.

I have always had problems in terms of repairs and spares. Spares are never available at the Service Centre. Even after placing a order it takes nearly 4 - 6 weeks to procure spares. I would like to complain about my recent problem.

My car was giving a Cracking sound when I turned the steering to Right and on rough roads. I gave my car for service to Twin Wheel and they called me with the problems and solution. They said there was problem with Suspension and Link Road and needed replacement. I inquired if anything wass covered under warranty to which they replied that they did not entertain warranty as FIAT INDIA does not pay TATA MOTORS. This was a ridicuous answer.

I had also misplace my Extended Warranty book and was helpless. However I got the details retrieved from AUTO POINT SURAT, who were very helpful. AUTO POINT surat had already made payment to GLOBAL INDIA SYSTEM for my EXTENDED WARRANTY but it was not reflecting on the system. Another lacuna on part of FIAT INDIA / TATA MOTORS & GLOBAL SYSTEM. During all this course of time, my vehicle was serviced and Ashish Bhattacharya of FIAT INDIA told me that Elastic Pads are covered under Extended Warranty. He was following up my case with their Regional team who in turned had handed over the case to Mr. Abhas Rao, CSM TATA MOTORS, who also followed on case and on June 2, said I can collect the car from Service station by paying the full amount and then they will refund me the money for what is covered under Extended Warranty. I trusted him and picked up the car from Service Station and called him on Monday to remind him about Extended Warranty. He said he would revert back to me. However on not receiving any call till Tuesday late evening, I called him, to which he did not answer. After some time he sent me an email and then called me to say that your services are not covered under Extended Warranty. This came in after all the hassle that I was going through from Wednesday, May 30, 2012 to Tuesday, June 5, 2012, after one week.

My query to FIAT INDIA and TATA MOTORS is :

1) when I gave the car for service my problem was known, and when I asked for what was covered under Extended Warranty that too was known, then why did FIAT INDIA and TATA MOTORS take me for ride for one whole week.

I have sent many emails and called many times to Mr. Ashish Bhattacharya / Mr. Abhas Rao. I can prove this through my email print outs and my telephone records. I had also CC'ed Mr. RAVI BHATIA and Mr. RAJEEV KAPOOR of FIAT INDIA. No one had a courtesy to reply back.

THE CAR WAS SOLD AND FIAT HAD MADE THEIR PROFIT. SO WHY BOTHER ABOUT THE CUSTOMER.