[Resolved] Fiat India / Tata Motors — FIAT PUNTO ACTIVE AC | |||
I BOUGHT MY FIAT PUNTO ACTIVE ON 3 FEB 2010 AND DISCOVERED ITS AC TO BE TOTALLY INEFFECTIVE IN THE DAY TIME. I HAVE SPENT ALL WEEKENDS SINCE I BOUGHT THE CAR AT THE SERVICE STATION AT RAMA MOTORS AT OKHLA. THEY EVEN TRIED TO TELL ME THAT THEIR WAS A TECHNICAL DEAFULT AND THEY HAVE CORRECTED IT. I DONT UNDERSTAND HOW COULD A NEW CAR HAVE SUCH A TROUBLE AND HOW DID A CAR WITH A TROUBLE GET INTO SALES. I CAME HOME AFTER THE CHECK THE FOURTH TIME WITH TEH ASSURANCE THAT THE CAR'S AC WOULD BE FINE NOW BUT WHEN I DROVE IT IN DAY TIME ITS AC WAS AS BAD AS EARLIER. I HAVE NOT HEARD FROM ANYONE TELLING ME WHAT THE REAL TROUBLE IS AND WHY I WAS SOLD THIS CAR IN THE FIRST PLACE. I WANT TO MAKE A CLAIM FOR ALL THE INCONVENIENCE CAUSED TO ME AND WANT EITHER A REPLACEMENT OF THE CAR OR A COMPLETE REFUND. I DO NOT WISH TO HAVE ANY FURTHER ASSOCIATION WITH FIAT OR THEIR SERVICE MEN WHICH I SHOULDNT HAVE BEEN LIABLE TO DO ANYWAYS. I HAVE BOUGHT AN INCONVENIENCE WORTH 4.5 LAKHS AND I WANT TO GIVE IT BACK. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
To
Mr. Rajeev Kapoor
MD, FIAT India
Subject: Constant problems in My Brand New FIAT Grande Punto MH05AS875
Dear Sir,
I am Sachin Karle. Owner of the Fiat Grande Punto no. MH05AS875 since december 31st 2009.
I purchased this 1.4 fire emotion pk, electric Blue, from Balaji Cars Pimpalghar, Kalyan with great expectations.
But I have been facing problems with the vehicle since the day I have got the delivery.
I am sure FIAT has all the records of the jobs done so far on my car. I can provide all the invoice numbers if required.
Shock-ups problem occurred in just 3rd month. Then just 2 months later wheel bearings had to be replaced.
And just one month after this, two days back the Clutch Cylinder seems to be jammed and needs to be replaced.
I don't understand, how can a brand new car give so many problems. That too in its first year itself.
Even though it's under 2 years warranty and I have got extended warrenty as well,
Should I expect some new problem to occur and get the parts replaced one by one every alternate month, Why don't you give me a new replacement instead???
As it has became a nuisance that the 'so called brand new FIAT Punto' is giving trouble every month.
I am fed up of this. And as far as the service is concerned it really sucks. It is pathetic. Balaji cars doesn't have the man power to handle the pressure.
They never deliver on time. Their answers keep changing whenever you ask them about what has happened to your car.
Other thing is availability of spares. In spite of tie up with tata FIAT seems to have failed miserably.
I am told by Balaji cars that, the clutch cylinder is not available and it'll take minimum 4 days to come.
After that the work will start. It is just not acceptable. You can not take the customer for granted.
You have to give the customer a good service. I have paid my hard earned money for it.
I am seriously fed up. Please replace my car.
I don't want to keep thinking what's going to be the next problem every day.
I am seriously planning to go to consumer forum regarding this.
I can't take this nonsense anymore. Awaiting your reply.
Yours Sincerely
Sachin C Karle
[protected]
Mr. Rajeev Kapoor
MD, FIAT India
Subject: Constant problems in My Brand New FIAT Grande Punto MH05AS875
Dear Sir,
I am Sachin Karle. Owner of the Fiat Grande Punto no. MH05AS875 since december 31st 2009.
I purchased this 1.4 fire emotion pk, electric Blue, from Balaji Cars Pimpalghar, Kalyan with great expectations.
But I have been facing problems with the vehicle since the day I have got the delivery.
I am sure FIAT has all the records of the jobs done so far on my car. I can provide all the invoice numbers if required.
Shock-ups problem occurred in just 3rd month. Then just 2 months later wheel bearings had to be replaced.
And just one month after this, two days back the Clutch Cylinder seems to be jammed and needs to be replaced.
I don't understand, how can a brand new car give so many problems. That too in its first year itself.
Even though it's under 2 years warranty and I have got extended warrenty as well,
Should I expect some new problem to occur and get the parts replaced one by one every alternate month, Why don't you give me a new replacement instead???
As it has became a nuisance that the 'so called brand new FIAT Punto' is giving trouble every month.
I am fed up of this. And as far as the service is concerned it really sucks. It is pathetic. Balaji cars doesn't have the man power to handle the pressure.
They never deliver on time. Their answers keep changing whenever you ask them about what has happened to your car.
Other thing is availability of spares. In spite of tie up with tata FIAT seems to have failed miserably.
I am told by Balaji cars that, the clutch cylinder is not available and it'll take minimum 4 days to come.
After that the work will start. It is just not acceptable. You can not take the customer for granted.
You have to give the customer a good service. I have paid my hard earned money for it.
I am seriously fed up. Please replace my car.
I don't want to keep thinking what's going to be the next problem every day.
I am seriously planning to go to consumer forum regarding this.
I can't take this nonsense anymore. Awaiting your reply.
Yours Sincerely
Sachin C Karle
[protected]
1000% agreed with comments, we also having same problem, We hv approched local dealer to rectify the problem or replaced the Car.
To,
THE MANAGING DIRECTOR,
TATA MOTORS INDIA,
PUNE, MAHARASHTRA
SUBJECT:- Don’t get a ‘ TEST DRIVE’ of ‘TATA SAFARI’ at showroom
I.S.MOTORS ROORKEE, a great disappointment for me .
Dear Sir,
I m working as an “ASSISTANT ENGINEER” in UTTARAKHAND GOVERNMENT posted at Kotdwar, Uttarakhand . I bought INDIGO CS GLX 2009 model from I.S.MOTORS ROORKEE. Now I am planning to buy a TATA SAFARI in 2011. So I traveled more than 150 kms. From Kotdwar to Roorkee for a TEST DRIVE of SAFARI at I.S.MOTORS ROORKEE at Dehradun Road.
I requested them for a TEST DRIVE of SAFARI in I.S.MOTORS Roorkee. But they didn’t respond me well . I had to wait there for a TEST DRIVE of SAFARI more than 3 hours. And I asked them for a TEST DRIVE more than 5 times again and again. Unfortunately ! They disappointed & ill treated me each and every time, as I requested to them for a Test Drive . At last I couldn’t make a TEST DRIVE . A great disappointment for me .
At last, kindly my request to you, please arrange a Test Drive of safari for me and customers like me, at my place KOTDWAR, district Pauri Garhwal.
yours
E r .VIVEK KUMAR
ASSISTANT ENGINEER
UTTARAKHAND WATER SUPPLY DEPTT.
CONSTRUCTION DIVISION,
KOTDWAR
Ph.No:- [protected]
Address: JAL NIGAM colony .Janaki Nagar,
Nazibabad Road, Kotdwar,
Uttarakhand
THE MANAGING DIRECTOR,
TATA MOTORS INDIA,
PUNE, MAHARASHTRA
SUBJECT:- Don’t get a ‘ TEST DRIVE’ of ‘TATA SAFARI’ at showroom
I.S.MOTORS ROORKEE, a great disappointment for me .
Dear Sir,
I m working as an “ASSISTANT ENGINEER” in UTTARAKHAND GOVERNMENT posted at Kotdwar, Uttarakhand . I bought INDIGO CS GLX 2009 model from I.S.MOTORS ROORKEE. Now I am planning to buy a TATA SAFARI in 2011. So I traveled more than 150 kms. From Kotdwar to Roorkee for a TEST DRIVE of SAFARI at I.S.MOTORS ROORKEE at Dehradun Road.
I requested them for a TEST DRIVE of SAFARI in I.S.MOTORS Roorkee. But they didn’t respond me well . I had to wait there for a TEST DRIVE of SAFARI more than 3 hours. And I asked them for a TEST DRIVE more than 5 times again and again. Unfortunately ! They disappointed & ill treated me each and every time, as I requested to them for a Test Drive . At last I couldn’t make a TEST DRIVE . A great disappointment for me .
At last, kindly my request to you, please arrange a Test Drive of safari for me and customers like me, at my place KOTDWAR, district Pauri Garhwal.
yours
E r .VIVEK KUMAR
ASSISTANT ENGINEER
UTTARAKHAND WATER SUPPLY DEPTT.
CONSTRUCTION DIVISION,
KOTDWAR
Ph.No:- [protected]
Address: JAL NIGAM colony .Janaki Nagar,
Nazibabad Road, Kotdwar,
Uttarakhand
We too are facing several issues with a punto we purchased this summer at tafe reach in chennai. Now it has been sitting at the service center for the past month ciiting lack of spare parts. Our auto expenses are mounting. The response, communication and service is pathetic!
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The manager
Tata Motors India
Mumbai (India)
Dear Sir,
I purchaged a TATA Sumo Grande Turbo EX at your Aligarh dlear Mascoat Motors, Aligarh sine 31/10/2009 Engine No. 483DL7C55KQZ715131 & Chasis No. MAT4652119K25573. My car take no Pickup & Avrage. I repair many time in your's Aligarh Dealer & Breake Problem is also starting. that I am not satisfy to your this product. Plz. Solve my this problem
Thanking You
Yours
Pankaj Sharma
S/o Mr. Ram Prakash Sharma
Vinay Nagar Colony,
Quarsi, Aligarh
Car Reg. No. UP 81/AD-1754