| Address: | Chennai, Tamil Nadu |
Consignment no- C91204913
Complaint logged on 9th Jan 10 am - # 1671826
I have couriered a very important document to a particular address within Chennai on 2nd Jan 2012. but yet it has not been delivered .The details of their tracking is attached as jpg. The information put is utter nonsense. There was neither any bad weather on 3rd and 4th Jan nor the house was locked. On 8th Jan I was told by the addressee that he has not received the document . So accordingly I logged a complaint on 9th Jan at 10 am.
I have been following up with their customer care since then and have made around 35-40 phone calls , but these people have never reverted back . Whenever I am calling their customer care executives are saying that the consignment was at your Velacherry branch and it is out for delivery . SInce the logging of my complaint 2 days have gone by and this company can't even deliver a document from Velchery to Narayanapuram ,Their Velachery branch phone switched off.. Corporate office phone - no one is lifting, Absolutely disgusted with your quality of service . This is a very important bank document that was supposed to be deposited by 6th Jan. The bank is now constantly following me up .
I dont even know whether they have misplaced the above mentioned letter or not , If that is the case then they should have reverted back to me . ( Their contact no[protected]
These pple should be penalised strongly for this kind of horrible service with important documents .
Please take some strong action so that this company dont dare to become so casual like this ,
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