[Resolved]  First Flight Courier — False information and non delivery of consignment

Address:

Hyderabad, Andhra Pradesh

Ref: -A12972501

I have booked a consignment to be delivered to Bhimavaram on 18.06.2012.
Has not yet been delivered till now and the tracking information is displaying that it has been delivered to the college duly acknowledged with stamp and sign.

The Hyderabad Branch office in not even answering the phone[protected].
After Half an hour of continuous calling a guy named ravi lifted the fax number[protected] and checked the status in the internet and said the consignment is delivered.
when i asked him to lodge a complaint he said he is not the concerned and gave me a customer care mobile number [protected]. He did not even lifted the phone in-spite of continuous calling, he kept it in busy mode (after half an hour the mobile is in busy tone).
I called the Corporate office[protected] for another half an hour, then receptionist answered the call and diverted the call to complaint department.
Then she also tracked the consignment and said it was delivered. When I asked her to book the complaint, she said i have to send via mail. She gave me another number [protected] and asked me to call the number.
When i said that the call has been recorded for making a complaint in consumer court, she immediately disconnected the phone without telling her name even.

When i called the number she gave, they also said it was delivered, when i asked her to note down a complaint she gave me the delivery boy number to track the status my self.
when i called the delivery boy [protected] he said the consignment is with him and he will be going to deliver it today. I also came to know that all the other consignments are also marked as delivered on immediately receiving at the Firstflight destination office.

He gave me a number [protected] saying he is the person responsible for the delivery and false information.

In all the process no one ever even tracked the consignment and intimated me. But had given the contact numbers for me to track the consignment.