First Flight Courier — Pathetic customer service

A simple parcel book on 20-sep-2013 from delhi to dimapur(Nagaland), Consignment no:bd3008623 . After six days the status on web-tracking is same as it was on 21-sep-2013. And None of the customer care no.(Delhi, Guwahati, Mumbai) pick up the phone. Even complaint mail id : [protected]@firstflight.net, [protected]@firstflight.net, where it was expected to get reply after 24 hour. See the height of fake promises, it is almost more than 96 hours and no reply/Ack from their end. Earlier my worries was, when it will reach the destination, but after struggling with costumer no. and mail ..etc all these 4 days, Now i am much worried whether it can be tracked/delivered at all. I am planning to consult lawyer and take help from consumer court to shut down such fake services, or have some watch on these society problem creators. I don't know how are they surviving in these business. Rgds, rakesh