[Resolved] First Flight Couriers — Consignment not delivered and returned back on false reasons

sidh_rc

from Chennai, Tamil Nadu

Address:

West Tripura, Tripura

FirstFlight is doing a scam as I understand. They are returning consignments to the origin after a month on the basis of false reason causing a lot of grief and pain, waste of money. This has happened in 2 of the cases for me where the consignment was booked at Mumbai and destination as Agartala. Both the times the reason provided was "insufficient address" that too after 2 weeks time. I had been following up with the Agartala FirstFlight center to get the delivery done but it seems the consignment never reached Agartala at all for delivery, it was resent from other regional office -- Guwahati. Have sent multiple emails to FirstFlight but no response, have called the corporate office and still waiting for a response.

Insufficient address is totally a false reason as the Speed post works fine without issues using the same address.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Gouri Gudla

from Bengaluru, Karnataka

Sidh,

I am facing similar issue, did you manage to get contact details of anybody in the management for escalation? Can you share the details please, these folks are not really customer focused and none of their phone numbers do work in Bangalore. I tried 100 times since morning and every time it says busy.

Gouri

vikashchandra86

from Bemetara, Chhattisgarh

Worst courrier service. my consignment was despatched from Gurgaon and reached the base (Bhilai) day after but it was not delivered to me. When enquired with local office they said the delivery boy was not coming hence couldn't be delivered. They also did loose talk over phone. I got the consignment after four days. During this period they were showing pending status and reason "INSUFFICIENT ADDRESS' which is misleading information. They also pressed me to collect the consignment personally from their local office. I lodged complaint with their website but no response. They are completely unprofessional.

Its funny to look at their Mission...a precise, prompt and couteous service to customer..ha..

Mr. Saboo...Wake Up...it's business and customer...