[Resolved]  Flipkart.com — Payment Reg

Address:

Chennai, Tamil Nadu

Order ID: OD[protected]
1.) Samsung Galaxy S LCD I9003 (Midnight Black)(Free Sandisk 8GB Memory Card ) ( MOBCVWAVYVZUYH5C )

Hi i have made a online payment using net banking facility to pay up Rs.17870 for the mobile which i have bought through flip kart i have got a confirmation from bank that the amount is deducted from my A/C via ref # 35164042, however in my order status it still says payment not received, i spoke to your customer care executive Ms.Sara she said she will check & get back. Request you to kindly look into this & revert on the status, you can reach me on [protected].

In turn i have got a reply as.

Dear Hariharan,

Greetings from Flipkart.com!

Order ID: OD[protected]

We understand your concern and sincerely apologize for the inconvenience faced while making the payment.

As per our records, we have not received the payment towards the order: OD[protected]. However, on checking the payment portal we see that the transaction is unsuccessful and hence the above mentioned order will not be processed at our end.

Please be assured that, should the money be deducted from your account, it will be credited back and the same will reflect in your account within 5-7 business days thereafter as per banking procedure.

We request your kind patience in this regard.

Help us improve our customer service by sharing your feedback here:
https://www.surveymonkey.com/s/Flipkart-customer-surveys?c=[protected]

Please write back to us or call us on[protected] should you have any other questions or need further assistance.

Regards,
Tanisha
Flipkart Customer Support
www.flipkart.com
The Online Mega Store!

Point - Just because of server failure in flipkart why i have lock my money for 5 to 7 days i owe a explanation for this.