Ford — denied warranty and good service

Address:

Darjeeling, West Bengal

Sir,
This is to inform and bring to your notice that I, Ashis Thapa belonging to State of Sikkim, had bought a Ford Figo during August 2010. Now, I have problem with my vehicle relating to car battery and clause wire but I have been denied by your Bagdogra based show room and service state, the warranty. Every time I come in contact with the Manager of gateway Ford, I am told that I have to pay for the new parts, wire and battery.
Last month, I had brought my vehicle for servicing of a year and I was told by mechanic that my vehicle gear cover has loosened and I need to change it as it may damage the internal of gear box, if I ignore it’s change. So, I had told then for it’s replacement but unfortunately I was told that parts are not available and was sent back with temporary fixing. But now the cause wire has been damaged due to not changing of gear cover. It was not because of my ignorance but due to non availability of parts and sending my vehicle back without changing cover.
The day I brought my vehicle back from one year servicing my vehicle battery too started developing problems but it was difficult for me to take my vehicle back to Bagdogra, then. Unfortunately, there is no service station of Ford motors at Gangtok or Sikkim.
Last Saturday i.e, 3rd of September 2011, my vehicle is there at Gateway Ford in same condition but I have been denied change of battery and clause wire on warranty basis. So, I request you to kindly look into problem of my vehicle and deliver it in time and grant me warranty for the same.

Ashis Thapa
Contact No. [protected] & [protected] Gangtok
(Service station) SK 01 P 5289