[Resolved]  Ford Endeavour — FILE ATTACHED

Address:

Kannur, Kerala

FROM,
ATK ENTERPRISES,
47/663M, KANAK COMPLEX,
KAYATH ROAD, THALASSERY
KANNUR, KERALA.
Phone No :[protected]
E-MAIL : [protected]@gmail.com

To,
Customer Care
Ford Motors India

Ref: Purchase of Ford Endeavor on 12/03/2010 with Invoice no A900391 from PVS Ford Calicut, Kerala.
Chasis No: MAJUXMR2 UAL 75342
Engine No: AL75342
Type of Body: Sedan
Vehicle Registration No: KL 58 D 232

Dear Sir,

This is to notify that after purchasing the vehicle from PVS Ford Calicut we have to deal with many types of complaints in the vehicle.
While accelerating the vehicle or pressing the accelerator there is slipping in the vehicle at the same time there is vibration in the vehicle.
Since, vehicle is having automatic gear transmission. But, when the gear comes to Gear-D there is a huge noise. If the vehicle is kept at parking and then when the gear is moved down there is a large sound.

Initially while purchasing the vehicle from PVS Ford Calicut the dealer has confirmed us of a mileage of 10 KM/ Litre. But, unfortunately we are hardly getting a mileage of 5 KM/Litre. Since the mileage is very less it very unaffordable to run the vehicle.

Since, the day we had purchase the vehicle there is problem with the navigator dash board. The navigator dash board has not been fixed properly when the vehicle suddenly jumps form a pothole on the road the entire navigator dash board comes out hanging in the air.
There is problem with roof LCD Panel. The LCD Panel is not shutting down properly. The panel is slowly coming down when the vehicle is moving.

I had sent my vehicle to PVS Ford , Calicut informing then about all the following complaints. But, the nothing has been done by the dealer. I had sent my vehicle to on[protected]. But, when my driver went to take the vehicle on[protected] no complaint was repaired not even inspected by any one.
I am very much unsatisfied by PVS Ford service center. There service record very much unsatisfactory. If you provide me any other service center address I would gladly do the service of the vehicle at your informed address.
So, we request you to please reply to our complaints. You may contact us on our phone number or email-id mentioned above.

Thanking you,
Your faithfully
For ATK Enterprises

Afsal T K
Managing Partner