[Resolved]  Ford Figo — Mileage

Address:

Chennai, Tamil Nadu

I purchased my new car Ford Figo (Titanium, Diesel) (TN06 F 7416) in May this year. While taking a decision on the purchase from the dealer Chennai Ford, I was made to understand with great emphasis that I would get a mileage of a minimum of 15 km per ltr of diesel. Since then I have given the car for its first service more than a month back, during which time I had specifically complained about the poor mileage observed by me of just above 11 kpl. This point does not seem to have been given any importance.
Recently, I had taken the vehicle on a long drive from Chennai to Tirunelveli along superb roads. Even then I was very disappointed with its mileage of just about 16 kpl, whereas I was assured a minimum mileage of 18 kpl in Highways. This was again raised with them, to which they called me for a mileage test. ie. they insisted I have to spend the whole day with them while they do the testing of the vehicle. Being a working person, while I cannot step away from my office for such things, I really am in a fix and dont know how to deal with them. When the car has to be tested and the mileage checked and rectified, why would they insist on me wasting my time, when they cannot do proper rectification while taking delivery for 1st service itself. Why should they waste my time on this I wonder. Will I get a better deal from Ford company and will this problem be rectified or not?