From: Parimala, Ramachandran (R.) [mailto:firstname.lastname@example.org] On Behalf Of Customer, Care (.)
Sent: Friday, June 04, 2010 2:01 PM
Subject: Reply from Ford India - 9523648
Dear Mr.Tushar Suryawanshi,
Thank you for contacting Ford India.
We appreciate the time you have taken to write to us regarding your vehicle bearing the VIN number AY81276. We have noted down the contents of your mail and have taken up the issue with the dealership concerned.
We would revert back to you after we receive relevant information from our dealership. Your concern number is 9523648.
Assuring you of our best services and continuous support at all times.
Thanks and Regards
Ford India Limited.
From: Tushar [mailto:email@example.com]
Sent: 31 May 2010 12:49
To: Customer, Care (.)
Subject: Figo Poor Quality
I recently purchase Ford Figo Exi Diesel Model on 29/03/10.Engine No-AY-81276,Total KM 3200.One month back I have Facing Issue of LH side power window problem,while window closing noise is coming this issue is till open because deler says no spare available.Today I got issue of Power steering ,issue in power steering is a very serious in terms of safety.Power steering oil leakage due to rack & pinion is faulty as per Dealer.These spares also not available.I am fade up with these issue.So you are requested to look in these matters & resolved these issues.Also request to check to Vehical.I am not going to pay any oil charges as oil leak due to faulty parts.
I have recently purchased Ford Figo Titanium on 22 nd may, but i am facing lot of issues when it comes to maintenance ---
1.)Spare parts are not available even with the dealer and every time when you give complaint it takes around 2-3 days or more then that to get it rectified.
2.)In 2 months i am facing problems with power steering rack.
3.)4-5 complaints but problem with back shock ups are not yet rectified.
I think that ford is only concentrating on sales and not on service, and when car goes for servicing most of them don't understand the problem i think lack of skill labour.Whole of bangalore only 1 place where the spares are available if they dont have then we need to wait till it comes to them.
I feel Maruthi is Best when it comes to service point of view.
When Ford figo released, am the first person who booked this car and pay advance in the fifth month in Pondicherry Mpl. I searched this car through Net and bought it within Six months.
My car is Ford figo Titanium PY01 BB 1818. When i drive it to my native sirkali, the left was pulled, immediately i made a call to my guide Mr.Vinoth Pondicherry and said about the fault. He replied when you come to service i will check and clear it. Service in Pondicherry Mpl ford (2500km), Computer allignment not available at that time so they used jacky to find fault and captured a picture with that they explained me there was a scratch below the speed breaker, this the reason for that pulling. But the fault was not cleared. So i call customer care, said about the service matter detail y, they said about Mr.Ravi who is a service manager in Vadapalani workshop .From Sirkali to Vadapalani Up & down distance-700km, by spending Rs.5000/- i gone there, after checking he said everything was cleared, but when gone to test drive by Mr.Thandabhani, he said that the left was pulling. Again they checked using hydraullic jack and said that the left pulling was adjusted, only the apollo tyre was fault.they changed the tyre to MRF tyre with free of cost. Mr.Thandabhani second time made a test drive, when he driving a 12" bolt hit in the centre of the backside of the left wheel. He put the tyre as a stephney and change the tyre for cost, that time also the left was pulled.
Once again Mr.Ravi Service Manager checked on jackey and said that the faults are front chase scratched on the bottom, scilencer, silencer safety mat are also scratched, to clear and replace those faults it will got to be around Rs.40, 000. After heard this within 15 days i went and left my car there. 10 days after they called me and said that' 2 mechanics who where came from Ford figo manufacturing place cleared everything. Come and take your car'. So i went there a day before ayutha pooja, i asked Mr.Ravi and Mr.Thandabhani to come with me for the test drive in the NH road, that time also the left was pulled at once only they believed, what i was said about the fault from the starting itself .What they asked to change in the car, everything i accept and change it too, but finally what i said from the starting, now they are telling the same fault. Mr. Ravi said again i check with a chief mechanic.
For every settlements i have the expenditure bill, unnecessarily i spend lot because of them. What is the way to solve this? i had lot of depression due to them till now, Now ceiling makes sound, For this what they will say to change, i dont know . Sometimes If the left pulled going to be wrong when driving, anything will happen, after that who will answer it?. For my depression, wasteful expenditure, and vexation who going to take the responsibility? & make some good way for me. Kindly i request you to immediately response for this.
I am sorry to hear your difficulties with your ford car. Even i have the worst experiences with ford and its service people. I am updating and contacting people having trouble with ford. Can you pls add me to your Facebook and update all your issues in there. here is my link for that. I believe we can fight against ford. Pls help us to give more awareness to people.
Hope to hear from you soon.