[Resolved] Ford — PATHETIC SERVICE

mohanan_k_k

from New Delhi, Delhi

Address:

Gurgaon, Haryana

Ford India's dealer at Gurgaon - Harpreet Ford : Customers beware of this dealership. They are good in dealing with you until you pay them. Their attitude towards customers changes the moment you take pay them or take delivery - they treat you like dust, ignoring your grievances. It is now almost a month since I took delivery of a Ford Figo EXI car which was not fitted with mud flaps at the time of delivery. Though they promised to fit the item in 2-3 days time, they don't answer calls and mails now, after having collected money from me. Neither the company is responding to my numerous mails. So, please exercise caution while dealing with this dealer and the company.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

theNibru

from Delhi, Delhi

I'm also facing same problem from same dealer, Bought Figo ZXI, At the time of delivery they told me that it's remote key has not come from Chennai and will be coming in 2 days time, at that time i already had paid them full amount, now it's more that a month now.. nothing has happend... It's Manager Mr Katoch also did not pick my calls... And other guy keep telling that it will happen in few days!!!

Want to know from you guys, can i complain againts them in consumer forum? What kind of helpi can get from there?

Anurag C

sunil Sonarghare

from Gurgaon, Haryana

I agree with the comments, Harpreet Ford is pathetic as far as service goes

FordFigo Kerala OwnersGroup

from Pala, Kerala

Dear Sir,

I am sorry to hear your difficulties with your ford car. Even i have the worst experiences with ford and its service people. I am updating and contacting people having trouble with ford. Can you pls add me to your Facebook and update all your issues in there. here is my link for that. I believe we can fight against ford. Pls help us to give more awareness to people.

http://www.facebook.com/fordfigo.ownersgroup.

Hope to hear from you soon.

Regards
Remesh Joseph
[protected]@gmail.com
[protected]

Bijay Kharkia

from Kolkata, West Bengal

My name is Bijay Agarwal driving FORD FIGO TITANIUM, diesel car purchased from Dhanbad (jharkhand), dated 28/04/2010. The problem faced is that engine of the car is getting heated and cooling system is also not working properly . Due to this I have been visiting the service centre nearly to each and every 3rd day of a week, till now I have visited 8 to 9 times. Moreover they are changing different parts of the car depicting the problem in each but till now the problem has not been detected that why the engine is getting heated up and each time I m paying them in plenty but till now I m not relieved from this problem. This is not really acceptable, because of this problem I m not able to do any of my work. Every time I can't sit in the service centre and get it repaired . Thought FORD being a very good company and it's service would also be great but I think your consumers are not satisfied from the service you are providing us. So please look into this matter or else wise have to take a serious action against it.