[Resolved] Ford Ikon — Appaling dealer service | |
Model : 2000 Ford Ikon 1.6 Petrol ( KL-2H-7695) Dealer : Kairali Ford, Trivandrum Compliant regarding service provided by the dealer I am writing this compliant feeling completely tired and helpless by the service provided by the dealership. I own a 2000 model 1.6 ikon which is having lot of trouble of late. I have spend close to 1.5 lakhs in the past 4 months on the car. The reason I am writing this mail is around 3 months back fresh out of the service centre after having done a major over haul I noticed the temp gauge rising after driving for around 20 mins. One or two incidents later I returned the car back to the dealership citing the problem. The service personnel said that the A.C clutch had blown off which disconnected the belt drive and hence water was not being circualter for cooling. They said they had ordered for a new a.c clutch and the wait started. THey made me wait for 3 months saying that the company did not have the 1.6 ac clutch since prodn had been stopped. Around two week back they said the company had shipped the part from chennai to trivandrum. If the dealers are to believed the part took two weeks to reach from Chennai to Trivandrum by courier. Now according to them the part has reached the centre and they are still working on it. After infinite number of phonecalls and visits to place my patience has run out. I feel completely cheated by the service centre whose service has been appaling to say the least.I am not sure as to when I am going to get my car back. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
4 Comments | |
Comments
I think, Ford is not interested in servicing vehicles that are more than 5 years old.
If they do, they try to make you believe that it's better to sell it rather than to service it. I have been many times approached by the people at Kairali Ford enquiring whether I am interested to sell my vehicle. Whenever I refuse, I am told that it may cost me more than Rs.25, 000/- for my next service.
If my vehicle is not in good condition, why do these people approach me with prospective buyers ?
I think Ford servicemen are trained to cheat.
I have two Ford cars ( one in Trivandrum and one in Chennai) and I will never buy a Ford or recommend anybody to buy it.
If they do, they try to make you believe that it's better to sell it rather than to service it. I have been many times approached by the people at Kairali Ford enquiring whether I am interested to sell my vehicle. Whenever I refuse, I am told that it may cost me more than Rs.25, 000/- for my next service.
If my vehicle is not in good condition, why do these people approach me with prospective buyers ?
I think Ford servicemen are trained to cheat.
I have two Ford cars ( one in Trivandrum and one in Chennai) and I will never buy a Ford or recommend anybody to buy it.
Ford will face the fate of Fiat in india
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Please don't buy anything from Parthas Textiles, Trivandrum. I had a very bitter experience after using the cloths purchased from Parthas. It was poor in quality and the charged high prices. All the cloths were damage while the first use.
I beleive they are selling very old stock.