[Resolved]  Ford India Pvt Ltd — cheating in car servicing

Address:

Chandigarh, Chandigarh

i own ford fiesta model 2006 bear registration no PB10bw-9207. I sent the car for servcing in the first week of January 2012 to authorisedservice centre ie M/S Bhagat Ford, Industrial Area,Chandigarh . I was advised that apart from normal regular service, some parts were required to be changed as the vehicle was emitting black smock. I was also told by the people at the service centre that it would cost me about Rs20000 to Rs25000/- but vehicle would be alright and would be able to run for another 40000/50000 kms. As advised I agreed and left the vehicle for the servicing and aforesaid repairs. After a weeks time when I sent my driver to collect the vehicle, he was shocked to find that the vehicle had started making strange noises as if something was seriously wrong with the vehicle. The driver informed us accodiingly. My husband visited the centre and he was advised that the engine needed overhauling which may cost from Rs 50000 to one lac. when the vehicle was taken to the centre its engine was perfectly ok and there was no noise of any sort nor any such thing was pointed out by the concerned mechanic of the service centre. when the mangager of the service centre namely Bara Singh was confronted with, he assured that he would fix the noise but without any result. I was charged for Rs 22500/- vide bill dated 4.2.12 but infact the vehicle has been spoiled totally and is not even in running condition. though before it was given to the service centre it was running smoothly. In fact,there was no qualified engineer in the service centre. My driver Baljit Singh remained present during the time repairs were carried out and he tells me that the vehicle was handled by helpers who were novice and did not any thing. The car has run only 82000 kms and last serivice was also got done from the same service outlet and no such defect was pointed out. Thus the company has wronged me. I have been made to shell out Rs 22500/ and at the same time my vehicle has been totally been spoiled. kindly intervene