Subject: Shoes get cracked on front side on leather within one and half month period.
This is to inform you that I am your regular customer since last seven year and I never ever find any kind of problem with your brand but in this time I am very surprise & sad about the quality of the today's most competitive brand " Franco Leone".
I, further want to intimate you that I had been purchase a pair of shoes from "Lifestyle", City Center, Rohini around 20th - 23rd October' 2011 and extremely sorry to say that your shoes get cracked within this short time of span and feel very bad about the behavior of your Dealer - "Lifestyle" people when I went there for this complaint and they refused to replace or repair the shoes and the cost of the shoes is Rs.2195/- which is now totally waste for me, and I don't think so that the Franco Leone type brand will give shoes life of two months.
Further, I also want to inform & request you that please see this matter very seriously and I want to replace this shoes at any cost otherwise, I have an option to go to consumer Forum and register my complaint against you there and not only this if you people are not able to satisfied your customers then you are loosing your valuable customer and I also not recommend to my near and dear ones to use your brand at all.
Awaiting for your prompt response.
Head - Logistic and Production
Bonton Cables India Pvt. Ltd.
JNDD, Complex, Opp Maharaja Agersen Hospital,
Mobile No.: 9818384943