[Resolved] Franke Faber India Ltd. / Faber Baffle Chimney — Status of Complaint No[protected] | |||
Hi Consumer Forum, We have the FABER BAFFLE CHIMNEY with Model No - CLEO 700 LTW BK & we have LIFE TIME WARRANTY CARD with Card No - PNQ 0974009. It is not working & complaint was done 60 days before Approx. My complaint no is[protected] & we have talked many times to Customer Care, Manager ([protected]) & Service Manager ([protected]) but result is nil & we are suffering a lot. I have written a mail also to Customer Care but no response. For your Ref. I am attaching the mail of below communication with the Customer Care. *************************************Start Mail*************************************************************** REMINDER 3RD. Regards, Joginder Pal Aggarwal. +[protected] +[protected] On 1/27/11, Sumit Aggarwal <sumit.[protected]@gmail.com> wrote: > * REMINDER 2ND.* > > > On Fri, Jan 21, 2011 at 10:11 AM, Sumit Aggarwal > <sumit.[protected]@gmail.com>wrote: > >> *REMINDER 1ST. >> >> >> * >> >> On Tue, Jan 18, 2011 at 10:20 PM, Sumit Aggarwal >> <sumit.[protected]@gmail.com >> > wrote: >> >>> Dear Suhas, >>> >>> Thank you for quick response. >>> >>> I want to say that we are suffering as our product is not working & >>> as I have mentioned in my earlier mail our compliant have already >>> taken 40 days but the no action was taken so I need how much time >>> you will take to resolve this complaint. >>> >>> Note: If it is not reparable then pls. provide me a new one. >>> >>> Regards, >>> >>> Joginder Pal Aggarwal. >>> >>> +[protected] >>> +[protected] >>> >>> >>> On 1/17/11, [protected]@faberspa.com <[protected]@faberspa.com> wrote: >>> > Dear Customer, >>> > >>> > We are in receipt of your e-mail regarding the problems being >>> > faced in >>> the >>> > product. At the very outset please accept our apologies for any >>> > inconvenience caused on account of our products or services. >>> > >>> > Based on your feedback we have taken up the matter with our >>> > concerned authorities in service center, to understand the exact >>> > concerns and give the resolve for the same on Priority. >>> > >>> > Please be assured that the required action will be executed at the >>> > earliest. We appreciate your diligence in pointing out your >>> > concern to >>> us >>> > and sharing your experience as a valuable feedback. >>> > >>> > Assuring you the very best in services and look forward to your >>> continued >>> > patronage. >>> > >>> > Thanks & Regards >>> > **************************************************************** >>> > Suhas Joseph >>> > Customer Care >>> > Franke Faber India Ltd. >>> > 37/1 Kondhwa Pisoli Road , Pisoli Pune -411060. >>> > Nationwide Toll Free Number :[protected] Switch >>> > Board[protected] / [protected]Extn- 65) Fax[protected] Email >>> > Id - [protected]@faberspa.com >>> > Website- www.faberheatkraft.org >>> > ******************************************************** >>> > YOUR ZERO WASTE RESPONSIBILITY. >>> > >>> > Paper makes up 40% of Landfill Waste. >>> > Please DO NOT Print this Email unless it is Absolutely Essential. >>> > Please Recycle Paper by Printing on the Other Side. >>> > >>> > THANK YOU. >>> > >>> ******************************************************************** >>> ****** >>> > >>> > >>> > >>> > >>> > From: >>> > Sumit Aggarwal <sumit.[protected]@gmail.com> >>> > To: >>> > [protected]@faberheatkraft.org >>> > Date: >>> > 16/01/2011 22:34 >>> > Subject: >>> > Status of Complaint No[protected] >>> > >>> > >>> > >>> > Hi, >>> > >>> > We have the FABER BAFFLE CHIMNEY with Model No - CLEO 700 LTW BK & >>> > we have LIFE TIME WARRANTY CARD with Card No - PNQ 0974009. >>> > >>> > It is not working & complaint was done 40 days before Approx. My >>> > complaint no is[protected] & we have talked many times to Customer >>> > Care, Manager ? [protected] & Service Manager ? [protected] but >>> > result is nil & we are suffering a lot. >>> > >>> > So please do the needful on urgent basis. >>> > >>> > Thank You, >>> > >>> > With Regards, >>> > >>> > Joginder Pal Aggarwal. >>> > >>> > +[protected] >>> > +[protected] ********************************************End Mail*************************************************************** So please do the needful on urgent basis. Thank You, With Regards, Sumit Aggarwal. +[protected] +[protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
2 Comments | |||
Comments
Hi, my mars energy ltw90, wich was issued on 17.04.2012, is not working properly.unit sr no.D[protected].card .no.GDA 12159175.kindly see as soon as posible.thanks
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204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India - 411028
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*************************************Start Mail***************************************************************
Regards,
K.Murali ankireddy
K.padmavathi
Plot no 16, Phase III, Bhavanacolony
New Bowinpalli
Secunderabad.
Hyderabad.