Visited the Indirapuram Branch of HDFC BANK to collect the Bank statement.Provided with a form to fill in. In that form the options was for Duplicate statement. Whereas till date I have not received any bank statement so in that case how it can be duplicate. I confirmed with the Executive sitting over there & i told him clearly that it is my first bank statment since my bank a/c opening date, he said no issue. When he provided me the statment it shows that 110/- get debited from my account.Clear case of cheating with customer. When I asked that why amt was debited from my account he told me that, Sir the form you filled in have clearly mention that the Customer agree to pay the charge applicable. It means that Bank have the rights to define any applicable charge whereas on the form it was not mentioned what was the charge defined for the Bank statement, even the Bank Statement is provided free of cost by every Bank as per guidelines of RBI. Even the behavior of executives of such a reputed Bank was very rude & unacceptable. I am using this account since long & this was the first time when I asked for a simple service from the Bank & the response was this much pathetic that I suggest all of my friends/ colleagues/ account holders(HDFC) that before requesting anything from the bank take the charges in written otherwise after getting the service you will get to know that they have taken whole amt of your account as charge for the service...