[Resolved] Future Bazaar India — Selling product by showing incorrect image as well as features | |
Hello Sir/Madam, This is based on the misleading advertisements by showing incorrect image as well as features at the throw away prices. Once the product is ordered they dispatch different product of low cost and less quality of same company. On the top they said they say mistakenly written features. and give buyer free online voucher on top of it. so buyer think they got compansation. But in actual they benefited by selling low price product even if they give free voucher. So buyer will have two option 1) get voucher and shut his/her mouth 2) they will be get money back after 30 working days (15 working days for shipment and 15 working days for refund - at the end they will use our money for 45day without giving interest) From my own experience. 1) order no. [protected] - 29.09.2008 - TRANSCEND PEN DRIVE 4 GB FBID:[protected] I have not complain by thinking this could be human error. 2) order no. [protected] - 24.01.2011 - (DELIVERED ON 14 FEB 2011) Iomega 1.0 TB Hard Drive FBID:[protected] but this time one has to raise finger agains the fraud. please beware of future bazaar. I have also attached product image which i have bought 1TB iomega showing image and feature of prestige edition. And i got 1TB Iomega select poduct which low cost and with less feature. (even after considering 500rs online voucher which they are offering me- which i have not accepted and raise my fingure againt future bazaar) Mukesh Jain. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
Dear Mr. Rajeev,
This is with reference to your order number [protected] for "Samsung ES 30 Digital Camera".
As per our telephonic conversation, I understand that you have received the refund amount against the said order. Please feel free to contact us incase you need any further assistance and we will be glad to assist you on the same.
You are a valued customer and we apologize for any inconvenience this incidence may have caused.
Best Regards,
Aditya Pathak
This is with reference to your order number [protected] for "Samsung ES 30 Digital Camera".
As per our telephonic conversation, I understand that you have received the refund amount against the said order. Please feel free to contact us incase you need any further assistance and we will be glad to assist you on the same.
You are a valued customer and we apologize for any inconvenience this incidence may have caused.
Best Regards,
Aditya Pathak
Dear Mr. Jain,
This is with reference to your order number [protected] for "Iomega 1.0 TB Hard Drive".
I am sorry to know that erroneously an incorrect product has been delivered at your shipping address under the said order. Kindly appreciate that what happened in your case is not typical of FutureBazaar level of customer service. We always strive to provide accurate products however errors may occur as it happened this time.
As discussed, I understand that you wish to return the product and wish to get the amount refunded. Let me assure you that I am personally coordinating with the logistic partners to arrange the pickup of the product on priority. The amount charged to you for the order will be refunded by us once the product is picked up.
I apologize for not being able to deliver the ordered product this time and for the inconvenience caused to you due to the entire incidence. As discussed, let me assure you that you are a very value customer to us and your satisfaction is what we aim at. As a testament to our appreciation of you as our customer, we will be sending you a Futurebazaar discount coupon your registered email id. With confidence that you would give us second chance to prove ourselves I apologize once again for the entire episode.
Best Regards,
Aditya Pathak
This is with reference to your order number [protected] for "Iomega 1.0 TB Hard Drive".
I am sorry to know that erroneously an incorrect product has been delivered at your shipping address under the said order. Kindly appreciate that what happened in your case is not typical of FutureBazaar level of customer service. We always strive to provide accurate products however errors may occur as it happened this time.
As discussed, I understand that you wish to return the product and wish to get the amount refunded. Let me assure you that I am personally coordinating with the logistic partners to arrange the pickup of the product on priority. The amount charged to you for the order will be refunded by us once the product is picked up.
I apologize for not being able to deliver the ordered product this time and for the inconvenience caused to you due to the entire incidence. As discussed, let me assure you that you are a very value customer to us and your satisfaction is what we aim at. As a testament to our appreciation of you as our customer, we will be sending you a Futurebazaar discount coupon your registered email id. With confidence that you would give us second chance to prove ourselves I apologize once again for the entire episode.
Best Regards,
Aditya Pathak
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Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
This is with reference to your order number [protected] for "Philips 5.1 Channel Home Theatre System - DSP 3000".
As discussed, I understand that you have received the refund amount against the said order. Please feel free to contact us incase you need any further assistance and we will be glad to assist you on the same.
I once again apologize for the inconvenience caused to you in this regard and hope you will give us second chance to prove ourselves.
Best Regards,
Aditya Pathak