Non delivery of ordered Item
I had placed an order for a 306 V Cordless Screw Driver bearing item code number 2579829 priced at Rs 1097 on 5-3-2012 and the payment of the same was also made on the same day through net banking.
I have received the confirmation mail for the same with the order number 5056755280 and confirmation regarding receipt of the payment . The date of delivery mentioned in the confirmation mail dated 5-3-2012 was 08-03-2012. In spite of waiting for more than 2 weeks I am yet to receive the delivery for the ordered product. I had called the customer care number and no response was given to me for the query as to when the product will be delivered. The action on the part of the company after receiving my payment and not delivering the product on the agreed date amounts to cheating and also amounts to breach of trust. The amount of Rs 1097 was paid by me to the company on the belief that the product ordered would be delivered in time promised by them.The company has also in its order tracking system shows that the order is confirmed and has made me to believe that the product ordered by me will be delivered to me on the agreed date.
The non delivery of the confirmed item after taking the money has caused huge mental harassment and agony to me and the same is not expected from a company like Future Bazaar. I felt cheated and the company has earned interest and profit out of the money taken from consumers like me for the enrichment and personal gains of the people at the helm of its affairs.If the product is not delivered to me in the next 3 working days I will be forced to take appropriate action including registering of criminal case for cheating against the company and its Directors.