[Resolved]  Future Generali — Not issuing policy after full payment and cover note

Address:

Gautam Buddha Nagar, Uttar Pradesh

I renewed my motor insurance policy from FG and opted for a Zero Dep plan last month.
Sales person from FG office, provided me quotations for various plans. I compared the plan and evaluated with various options and selected silver Plan with Zero Dep based on features and rates provided. He issued me a cover note on 29th Aug and for which I made the payment through cheque dated 28th Aug and is already encashed by FG. I was told that I will get copy in next 7 days and from their on I am waiting till now.

Whenever I call the the person to ask for policy I got varied response –
Printer Is not working?
Policy is issued and will be mailed by evening
Policy is just to be dispatched

So not sure what was happening? When I asked reason few days back, I was told that I was incorrectly offered silver plan so need to be downgraded to basic plan?
This is beyond any reasoning, I specifically asked for policy name and features and opted for Silver plan and now I am being told of 100 reasons to settle for basic plan on same premium or pay more amount for specified cover. Is this the way to deal with your customers?
How can a company change its charges for policy that is sold -- cover note issued and payment cashed?

This is totally a foul play where you sold a policy on X amount so that I cannot opt for other service providers and now when I am tied up to FG you are making 100 excuse to charge extra or to reduce the cover?

Now it is almost 21 days that I am looking for policy and my cover note is also expiring in next 9 days so can I get quick resolution to this?
Please let me know whether FG can honor their own commitment or is just a fraud company.