[Resolved]  Games On Demand — Activated despite contrary advice

BSNL -Games On Demand — Forcefully Charging Games on Demand

My Telephone No 2720402 which is a Service connection wrongly charged Games On Demand michiviously while we never requested such service..it is second time while it has been done.Zamir Ahmad

Games on Demand, BSNL — Games on Demand, BSNL agent false offering

Dear Madam/Sir,

I'm Animesh Das, living at 91/1, Bosepukur Road, Kolkata - 700042. I have been using BSNL Broadband services for quite sometime now. My broadband customer id is :[protected] and BSNL landline number is [protected]. On 16th April,2011 between 3PM and 4 PM from a number [protected], someone called Abhishek Nandi of Conflate Group. In the call, Mr. Nandi offered me a trial offer of 'Games on Demand', where if I pay INR 200 per month extra, I will get an unlimited internet usage. Upon enquiring number of times, just to be absolutely sure of, he confirmed me that any site access/internet usage will be unlimited and hence, I agreed to go for this offer for one month on a trial basis. The extra amount will be part of my monthly BSNL bill. I was told, that before completion of one month, they will call me up to confirm if I want to continue with that service. Even I was told, based on my usage, I might be given an offer to get an waiver on the INR 200 per month charge.A confirmation call came from the number [protected], (Ms Pratima Chakraborty) which was a mere formality and the plan was not discussed with me once again during this call. After that the service was activated.

But, to my utter surprise, when I received the monthly BSNL bill yesterday(25th May,2011), it came as INR 3287, which includes all Broadband usage which is more than my monthly subscribed Broadband plan of 1GB free usage. And on top of that, the 'Games on Demand' charges is also added. Today, I have repeatedly tried to reach out to Conflate Group, from where actaully, I got the offer call, I was told that only sites accessed through or downloaded from the 'Games on Demand' website, are free of cost in this offer and on similar complaint ground from another customer, the person, Mr. Abhishek Nandi, who actaully offered, has been sacked. But, at the same time they tried to put an end to the discussion that they are very sorry about my loss and they are actaully helpless in such scenario. I had word with number of people namely, Ms Ruma Banik, Mr. Shayantu Gupta, Ms Pratima Chakraborty, Mr. Kosuhik Das, Mr. Umesh Patil of helpdesk and so on.
I have been left with no option, but to approach the cosumer forum and I'm pleading for justice. I'm feeling cheated and very upset. I am not ready to pay this huge extra amount of bill, which has been charged on me very wrongly and no-one is ready to give me a solution about this.

Looking forward to your help.

Yours Sincerely,
Animesh Das
Phone : +91 [protected]
E-mail : [protected]@gmail.com

Games On Demand — FORCEFUL ACTIVATION OF GAMES ON DEMAND THRU FAKE CALLS AND CHARGING RS 200 PM THRU BSNL BROADBAND BILL

SOME UNSCRUPLOUS AGENTS O[censored]TV INDIA GAMES.COM HAS TIED UP WITH THE PUBLIC SECTOR MAJOR BSNL TO PUSH SALES GAMES DOWLOAD THRU BROADBAND BILLS AND CHARGING RS 200 PM FIXED FOR THE LAST 4 MONTHS.
THE SAME SHOULD BE IMMEDIATELY WITHDRAWN AS THE SAME WAS THRUSTED UPON IN MY ABSENCE AND MADE FORCEFULLY ACTIVATED THRU MU MINOR DAUGHTER PRESENT AT HOME.

THIS IS AN ACT OF COMPLETE DECEPTION AND BSNL IS ALSO A PARTY TO IT BY NOT STOPPING TO CHARGE THE FAKE RS 200 PM IN ITS BILL DESPITE REQUESTS TO STOPI IT.

Dear Sir,

As per the query raised by you we would like to inform you that your account has been deactivated from Games on Demand on 02.09.11.

Regards
GoD SUpport Team

Dear GoD User,
As per the request sent by you, we would appreciate if you provide your Landline number alongwith STD code or GoD Username for us to process your request.
For any further assistance you can call us on our toll free number [protected], we are available from 9.00 AM to 9.00 PM.
Warm Regards,
GoD Support Team