[Resolved]  Gem Motors, Maruti Suzuki — Cheating at time of Delivery

Hi
I was in the process of buying a Maruti -Star from GEM Motors, Hyderabad, a delaer of MarutiSuzuki vehicles. I was promised to be delivered a July-09 or June-09 vehicle. However during delivery, i was doing the pre-delivery inspection and found that the vehicle was of Feb-09 made. I had paid them initial booking amount as well made a DD in favor of them (thank God i didnt pay them ) . The delaer's response was so so cunning it was a great dampner for us. We as a family were very much excited about our new Car and all ready for the delivery with Puja materials etc all done. I was so surprised to see during time of delivery the condition of the vehicle which i am sure has been lying in the godown for 3-4 months and under the Sun as the vehicle fibre parts had a dust amrks. Such was the casual attitude of the dealer that they did not even bother to clean the vehicle. This is hight of negligience as well care less attitude.They said to em that, they thought the vehicle is May manufactured ...thought, that is sheer cheating. They probably had internally thopught to push the vehivcle thinking w ewill not check the manufacturing date etc...Gem Motors has one of the worst set of staff who are talking to themselves in the vernacular language( Telugu) that we should have told them that this is a June vehicle..thinking we dont understand Telugu ( thank God one of my friend understood waht they were talking ).

I strongly urge every customer to be fully aware of all the vehicle details including the manufacturing, date, research to read about manufacturing date and chasis number. Make it clear to them what you want before you take the delivery.

Anyway i am planning to cancel my booking and will file a consumer case as well on GEM Motors for misleading me and wasting my time.
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Maruti Suzuki India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    25%
    Complaints
    6886
    Pending
    0
    Resolved
    1707
    Maruti Suzuki India Phone
    +91 11 4678 1000 [New Delhi]
    +91 22 2659 0478 [Mumbai]
    +91 48 4408 8400 [Cochin]
    Maruti Suzuki India Address
    1, Nelson Mandela Road, Vasant Kunj, New Delhi, Delhi, India - 110070
    View all Maruti Suzuki India contact information