[Resolved]  Godrej EON Refrigerator — Pathetic Customer Care

Dear Sir/Madam,

We have puschased a Godrej refrigerator (model:GFE 36 DY/DZ/2008, 342LTRS) in the month of Feb, 2008. from one of the representatives Mr.Anil Kumar who used to visit our house for servicing of our previous refrigerator, as there was a problem wth our existing refrigerator he gave us an exchange offer and we accepted the same. after 2 months of purchase there was a crack in the handhe for which we had to complaint (tried to contact Mr.Anil Kumar several times but no responce) but they took more than a month to react on the same and lated changed the handle which is of different colour and we were told that due to shortage of stock they had to give a different colour and they would replace the same once they receive the stock, but that never happened, now we have a new problem where the vegetables stored in the refrigerator are getting soggy and frozen even in the vegetable basket (with temperature adjusted as required). I lodged a complain on the same today and one of their representatives visited our home. he checks the fridge and instead of rectifing the problem he tells us to store less items in the refrigerator to avoid the problem, more over he feels that they could have served us better if we would have taken the refrigerator from the company directly instead of the executive, I fail to understand if Godrej has different production units where they would produce refrigerator differently for people who buy form their different outlets.
I that is not the case I would request them to look in the same and rectify the problem at the earliest.

Regards,
S.Uma Maheshwar
Hyderabad-AP
Mob:[protected]