[Resolved]  Godrej Smart Care — Poor Service

Address:

Thane, Maharashtra

Re: Three years Service Contracts Nos: [protected], [protected]
For 240Ltrs two door Frost Free Refrigerator & 5.5 Kg Fully Auto Washing Machine
Contracts from: 05/09/2007 to 04/09/2010
With reference to the above contracts had recently problems on both the appliances.
Washing Macine: Complaint reference Nos: 592642 dated[protected]
600191 dated[protected]
601669 dated[protected]
All above complainsts for leakage problems.
Refrigerator: Complaint No: 636671 dated 12/05/2010 for low cooling
Both the appliances last attended by Service Engineer Mr. Rais from Mansi Enterprises.
Regarding Washing Machine Mr. Rais advised that we should run the machine by keeping water level on medium as the Pressure level switch of old machines 10 years is no more available. This is really a very absurd advise. Now because of this problem we are unable to run the M/C with full load.
Regarding Refrigerator due to door alignment problem cooling was low. Here also Mr. Rais said the refrigerator door needs replacement but it is not available as the Refrigerator is 10 years old.. In both appliances he further advised that we should dispose off both Washing M/C and Refrigerator. As Refrigerator is a must, we had to dispose if off for just a throw away price and buy another from different manufacturer. I am very unhappy by the remarks of your Service Engineer and Service provided by Godrej, who are unable to honor the Service Contract terms. We were also ready to pay for spare parts which do not fall under free replacement as per the contract terms and conditions, but because of parts are not available we are force to dispose the appliances then why the contract was signed for three years for the old appliances and waste our money by entering contract for three years? I herewith demand to please refund my Service Contract money immediately as Godrej is unable to provide me Service as per the contract. For your information we have three Godrej Appliances: 1) 240Ltrs two door Frost Free Refrigerator
2) 5.5 Kg Fully Auto Washing Machine
3) 1.6 tons window AC.
But now have decided not to buy any Godrej appliances because of poor service and will also advice my friends to keep away from any Godrej products.
Ninad Junnarkar
Email: [protected]@yahoo.com