[Resolved] Godrej/washing Machine — Poor service against AMC | |
Dear sir, This is to bring to your kind notice that AMC in connection with washing machine, model GDS 800, Serial no-00592 was entered on 18th April 2008 for three years, AMC no-1048322, salesman code-851837, M Laeeq. On 29th March 2009 I had made a complaint about improper functioning of wash tub Timmer, Complaint no-756837, dt[protected]. A person attended for the same on[protected] & enquired the machine and told that the timer will be replaced on next day. He came on[protected] with Timmer but was unable to fit/replace the same. He was struglling with the machine & he had open the top pannel of the machine comprising of Timmers etc and took away along with a xerox copy of AMC with he assurence that the same will be rectified and fitted on next day.But the man did not turn up yet despite making several reminders on ur customer care no[protected] by me. Its great pity that the company like Godrej is doing such things that I have not imagined even in my dream.'' No further action has been taken by the company yet in the matter inspite of several reminders on ur customer care no[protected] . Some how the wash timer &wash selector was replaced on 11th of April 2009 but the wash selector could not last for more than a week.In this regard I made a complaint at your local service centre Lucknow ph. no 6533414 but the same was not rectified upto 20th of May 2009.Again I made a complaint on customer care no[protected] for the same, Complaint no-768937, dt[protected], But the same was not attended till-date. No action has been taken in the matter by the company yet inspite of several reminders on ur customer care no[protected] as well as at your local service centre Lucknow's ph. no 6533414 . It is once again requested to look into the matter positively and resolve the problem at the earliest so that I can still believe in Godrej. thanks, Unfortunate Godrej customer Brajesh Mishra, C-110, Sector-K, Aliganj, Lucknow-226024 mob-[protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 10 Comments | |
Comments
Dear Sir,
I have also suffered the same problems by Godrej. I have even written mail to the GM services and Services Manager at Chandigarh regarding non attending of the machine by local service center.
However, to my surprise, I was told (on the condition of anonymity) that if any major problem crops up during AMC, it is their company policy to delay the repairs as much as possible. AMCs are only for minor repairs, where no replacement of parts is required. My complaint nos were 950285 and 962132, dated 7th May 09 and 9th June 09, which is still not closed properly.
Sandeep
Ludhiana
I have also suffered the same problems by Godrej. I have even written mail to the GM services and Services Manager at Chandigarh regarding non attending of the machine by local service center.
However, to my surprise, I was told (on the condition of anonymity) that if any major problem crops up during AMC, it is their company policy to delay the repairs as much as possible. AMCs are only for minor repairs, where no replacement of parts is required. My complaint nos were 950285 and 962132, dated 7th May 09 and 9th June 09, which is still not closed properly.
Sandeep
Ludhiana
Godrej washing machine — Poor Service against AMC
Reg. : Complaint of Service under ContractDear Sir,
I am a Godrej Appliance holder since several years & now I have a fully Automatic Washing Machine (Godrej 5.5 Kgs. Auto DX). I have given a Service Contract to you at Ahmedabad (Gujarat).
Contract No. is [protected] dated 22.08.07.
Since contract, the machine had some problem in Panel. During March’09 your technician changed the panel but it was not the same as the original one. Now the machine is working as a semi auto machine. At that time it was assured that the panel would be replaced as it comes in our stock”. Almost three months have been passed but the problem remains the same in spite of calling at your call center many times. Sometimes it was told to me that the franchise has been changed & it is the problem of old franchise. Old franchise told “I can’t do anything because now it comes under new franchise”. Again new franchise is ready to give service on chargeable basis. Why would be a customer spend the money for such kind of service contracts. It is a violence of contract policy.
You are requested to take the necessary action and make arrangements for replacing the right part in the washing machine for the betterment of customer satisfaction & betterment of Godrej’s image.
Regards
Harsh Kumar
(Sr. Manager – Canara Bank, Circle Office, Ahmedabad)
B/201. Shraddha Enclav, Near Motera Road, Sabarmati,
Ahemdabad
Mob. : [protected].
Reg. : Complaint of Service under Contract<br />
Dear Sir, <br />
I am a Godrej Appliance holder since several years & now I have a fully Automatic Washing Machine (Godrej 5.5 Kgs. Auto DX). I have given a Service Contract to you at Ahmedabad (Gujarat). <br />
Contract No. is [protected] dated 22.08.07.<br />
Since contract, the machine had some problem in Panel. During March’09 your technician changed the panel but it was not the same as the original one. Now the machine is working as a semi auto machine. At that time it was assured that the panel would be replaced as it comes in our stock”. Almost three months have been passed but the problem remains the same in spite of calling at your call center many times. Sometimes it was told to me that the franchise has been changed & it is the problem of old franchise. Old franchise told “I can’t do anything because now it comes under new franchise”. Again new franchise is ready to give service on chargeable basis. Why would be a customer spend the money for such kind of service contracts. It is a violence of contract policy.<br />
You are requested to take the necessary action and make arrangements for replacing the right part in the washing machine for the betterment of customer satisfaction & betterment of Godrej’s image.<br />
<br />
Regards<br />
Harsh Kumar<br />
(Sr. Manager – Canara Bank, Circle Office, Ahmedabad)<br />
B/201. Shraddha Enclav, Near Motera Road, Sabarmati, <br />
Ahemdabad<br />
Mob. : [protected].
Dear Sir, <br />
I am a Godrej Appliance holder since several years & now I have a fully Automatic Washing Machine (Godrej 5.5 Kgs. Auto DX). I have given a Service Contract to you at Ahmedabad (Gujarat). <br />
Contract No. is [protected] dated 22.08.07.<br />
Since contract, the machine had some problem in Panel. During March’09 your technician changed the panel but it was not the same as the original one. Now the machine is working as a semi auto machine. At that time it was assured that the panel would be replaced as it comes in our stock”. Almost three months have been passed but the problem remains the same in spite of calling at your call center many times. Sometimes it was told to me that the franchise has been changed & it is the problem of old franchise. Old franchise told “I can’t do anything because now it comes under new franchise”. Again new franchise is ready to give service on chargeable basis. Why would be a customer spend the money for such kind of service contracts. It is a violence of contract policy.<br />
You are requested to take the necessary action and make arrangements for replacing the right part in the washing machine for the betterment of customer satisfaction & betterment of Godrej’s image.<br />
<br />
Regards<br />
Harsh Kumar<br />
(Sr. Manager – Canara Bank, Circle Office, Ahmedabad)<br />
B/201. Shraddha Enclav, Near Motera Road, Sabarmati, <br />
Ahemdabad<br />
Mob. : [protected].
I have also suffered the same problem by Godrej . During AMC Period also they are not attending properly. I have taken AMc on Novemner 2009. Now I have a water drained problem. I also had complind in customer care and also service center but the local(Chennai) service center did not attend the complint more than 10 days. I dont know what I have do to solve the problem This is the first time I am facing these un proper way of service.
Karthikeyan
Chennai
Karthikeyan
Chennai
I have purchased GDA 901 fully automatic machine in Feb. 2009, the mashine is not working properly. I had made a complaint about improper functioning of washing mashine. No further action has been taken by the company. I am not at all satisfied with the services provided by the dealer and even company. No action has been taken in the matter by the company.
Regards,
Deepak Singhal
odisha
Regards,
Deepak Singhal
odisha
Godrej/washing machine — not repaired for two weeks
Complained to Godrej On 06/07/11, person visited and said that drain motor needs to be replaced. As the machine is in the warranty period, the replacement has still not been done.Have been promised three dates over the space of the last 10 days, by which time the job would be done. Dear keithpuri,
We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.
For further enquiries contact us at [protected]@godrej.com or call us on :
[protected]/1800 – 225511.
Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance
We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.
For further enquiries contact us at [protected]@godrej.com or call us on :
[protected]/1800 – 225511.
Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance
Washing Machine — improper functioning of machine
the machine is not functining properly and we are unable to use it()as it works with extraordinary high sound and jerks we are not ubale to use it(
their complaint no (phone) [protected] not accessible despite many attempts(tyhre is none to attnd it i presume)()