[Resolved]  Golden Enterprises — Ac service center cheating

Address:

Chennai, Tamil Nadu

My lg split ac had cooling problem, I called the lg service center([protected]) to get the contacts of local franchise golden ent company. The service person came diagnosed and said it is a dust problem cleaned and paid the cost it was by beginning of april. During the visit the representative insisted to have an amc but the cost was high so I declined. The problem continued, then again later the same company came with another solution, that asking me to change to cooling coil for a cost and said it will sort out all the problem. So the same repair was done at their service center and cost me another 4000/- And in the invoice they mentioned that I will give one year guarantee for the same. The problem was the same within 10days. I had to travel and came back by 20th may and called the company and asked me to register the complain again on 27th may with lg service center([protected]), until 3rd june the golden company neglected to attend in spite of my repeated calls to attend the complain. On 3rd a service person attended said, I have to change to external cooling unit for additional cost. Had I been advised properly I wouldn't have initiated to repair at first place. For the total cost I could have gone in for another unit. Then my friends said this is a scam for adding service cost which happens to many. I want the golden company to give in writing about the problem and their service but they bluntly refuse to do so. I can not take a second opinion from another service center to take any legal action. I feel that I am cheated by the so called service company. I am not getting any support from the call center as well.
Kindly intervene and do the justice for such cheating.
Yours truly
francis