[Resolved]  Great Eastern Appliances Pvt Ltd — Warranty and VAT amount

Purchased a new LCD TV(66 Cm.) from Great Eastern Appliances Pvt. Ltd. Kolkata, which delivered more than 24 hours late and this is still not installed even after 4 days. Therefore it will reduce the effective warranty in that case. Also their bill does not produce the VAT amount which I think is very important for any Customer.

Paid Purchase price for a color 32" LCD (Sony) and an AC (Onida) on 24/12/2012 to your Tollygung Branch and requested them to deliver the goods on 01/02/2012 and depute a surveyor on 31/01/2012 to identify proper place for the AC. We were not at station on earlier days. In fact the surveyor came on 01/02/2012 at 5.30 PM and told me that he has only been asked today to come. The AC & TV has only been delivered tonight at 11.30PM (Night). We live in a Housing Complex where entry after 10.00 PM is restricted and I have faced harassment. I had been told over phone at 3.00 PM today that the goods are being dispatched to me.. This is for complete negligient attitude towards customers. The Branch and my residence is, by rikshaw, only 15 minutes away. This is not an accepted approach towards customer. Thanking you in anticipation. ---Jyotirmoy Hazra