Onida / MIRC Electronics Customer Care
Onida Group
Customer satisfaction rating: 1%
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1135
COMPLAINTS

Onida / MIRC Electronics Customer Care

Onida Group

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Address
MIRC Electronics Ltd. Onida House, G-1, M.I.D.C, Mahakali Caves Road, Andheri (E)
Mumbai
Mumbai City District
Maharashtra
India - 400093

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 22 2820 0435
[Corp Office]
32
17
+91 42 2251 2721
[Coimbatore]
4
0
4
0
4
1
+91 24 0255 1459
[Aurangabad]
1
0
1
0
0
0
+91 67 4258 7735
[Bhubaneshwar]
0
0
0
0
0
0
0
0
+91 86 6254 0581
[Vijayawada]
0
1
+91 52 2655 6666
[Uttar Pradesh]
0
1
+91 24 0255 1458
[Aurangabad]
0
1

Fax:
Fax:
+91 22 2823 6475

Additional info
Corporate Office
Mirc Electronics Ltd., Onida House, G1, MIDC, Mahakali Caves Road, Andheri East, Mumbai 400093

Branches & Offices

Pandeshwar
Ground Floor, Albuquerque Chambers, Next To Corporation Bank H. O., Pandeshwar, Mangalore - 575 001. Tel. No. 0824 - 2423934/3253607

Lucknow
Godown No. – 2, Opp. Mohibullahpur Railway Station, Sitapur Road, Lucknow, Uttar Pradesh – 226 021
+91 52 2655 6666

Chennai
18, IV Th Lane, 1st Floor, Nungambakkam High Road, (Next To MOP Vaishnav College), Chennai - 600 034

Kolkata
1st Floor - Above Bank of Baroda, 47/1C, Hazra Road, Kolkata – 700 019
+91 52 2455 2471, +91 52 2455 0052, +91 52 2455 3909, +91 52 2476 2474, +91 52 2454 2472

Vadodara
Mirc Electronics Limited, 1st Floor, 52/B Kunj Society, R C Dutta Road, Alkapuri, Vadodara - 390 007. Gujarat
+91 26 5233 1378

Ranchi
24/25, Kokar Industrial Area, Ranchi - 834001
+91 65 1254 7320

Bangalore
2nd Floor, “Vyvish Aryan” Complex No. 4036 (Old No. 805), 80 Feet Road, Girinagar, 4th Phase, Banashankari 3rd Stage, Bangalore – 560085
+91 93 4123 1008

Pune
31, Akshay Complex, Off Dhole Patil Road, Behind Hotel Regency, Pune – 411 001
+91 20 2613 6711, +91 20 2605 1721

Dispur
Avtar Complex, 2nd Floor, Dreamland Apartments Pvt. Ltd., Baltola Road, Dispur Last Gate, Naharani Path, Dispur, Guwahati - 781 006
+91 36 1223 1684

Indore
C - Block, Life Care Compound, 37 - 38, Lasuria Mori, Devas Naka, A. B. Road, Indore –452 010 (M. P.)
+91 73 1420 0702, +91 73 1420 0703

Hyderabad
Door No. 6 - 54, Survey No: 51, Peerzadiguda, Uppal, Ghatkesar Mandal, Ranga Reddy Dist. Hyderabad – 500 039

New Delhi
E - 4, B - 1, Mohan Co - Op.industrial Estate, Mathura Road, Badarpur New Delhi - 110 044
+91 11 4950 3100, +91 11 4950 3106, +91 11 4950 3108

Nagpur
Mehta Complex, Plot No. 6, Bakshi Layout, Midc “T” Point, Amaravati Road, Nagpur – 440 023
+91 71 0422 2417, +91 71 0422 1692

Madurai
No – 28, Kakkan Street, Shenoy Nagar, Madurai – 625 020
+91 45 2253 1283

Ghaziabad
Onida House, B - 2, 2nd Floor, Rdc, Rajnagar, Above State Bank Of India, Ghaziabad (UP) - 201 001
+91 12 043 1818

Ghaziabad
Plot - 178A, Zone - B, (Behind Pragatibadi Press), Mancheswar Indl. Estate, Bhubaneshwar - 751 010
+91 67 4258 7735

Nagar
Plot No. 29, Ramesh Nagar Godown Area, Vpo - Bhabat - Zirakpur, Dist. S.A.S. Nagar (Mohali)
+91 97 8140 5115

Coimbatore
SF No 17 - 1, A 1 & 22 - 1 A Bharathi Nagar, FCI Road, Opp To APG School, Coimbatore - 641 006
+91 42 2251 2721

Jaipur
“Whispering Palms”, D - 42/A, Flat - 204, C - Scheme, 2nd Floor, Subhash Marg, Jaipur – 302001 Rajasthan

Kochi
Onida House, 777/9 & 10, Pookkattupady Road, Mundampalam, Vadacode P. O. Kochi - 682 021
+91 95 6704 3455

Patna
Opp Jai Villa Apartment Lane In Front Of Bank Of Baroda, Kurji, Patna - 800010

Hubli
Behind Vijaylaxmi TVS Show Room, Opp - To Hebsur Bhavan, Near Green Garden, Gokul Road, Hubli - 580030
Tel: +91 83 62233 4556, +91 80 2243 3558
Fax: +91 83 6223 6067

Raipur
Opp. National Garage, Near M. P. Dhaba, Kedia Business Park, Tatibandh, Raipur, C. G. - 492001
+91 77 1654 6006

Mumbai
13/A, Nandbhuvan, Mahakali Caves Road, Andheri (E) Mumbai - 400 093.
+91 20 2837 5561, +91 20 2837 5562

Karnal
27, HSIDC, Sector - 3, Near Namastey Chowk, Karnal - 132 001 (Haryana)
+91 18 4222 0725, +91 18 4222 0825

Thane
402, Palkar House, Chendnani, Lohar Ali, Near Karnavat Classes, Thane (W) - 400601
+91 22 2543 6718

Vijayawada
74-2-19, Near Check Post Center, Krishna Nagar, Krishna (D. T)., Vijayawada - 500007
+91 86 6254 0581

Ahmedabad
8th floor, Golden Triangle Complex, Stadium Road, Navrangpura, Ahmedabad

Ludhiana
C/O. Royal Industries, Phase Viii, Focal Point, Appo - Dishe Da Dhaba, Chandigarh Road, Ludhiana. (Punjab) – 141 010
+91 16 1323 6835

Aurangabad
Plot No. X - 1 - 41, Raj Complex, Opp: Sturlite Company, Beside State Bank Of Baroda, Behind State bank of Hyderabad, Midc – Waluj, Aurangabad - 431 136
+91 24 0255 1458, +91 24 0255 1459

View More Information...

Customer satisfaction rating
1%
Complaints
1135
Pending
23
Resolved
4
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon09:00 am - 09:00 pm
Tue09:00 am - 09:00 pm
Wed09:00 am - 09:00 pm
Thu09:00 am - 09:00 pm
Fri09:00 am - 09:00 pm
Sat09:00 am - 09:00 pm
Sun09:00 am - 09:00 pm

Onida / MIRC Electronics related photos (57)

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Onida / MIRC Electronics Customer Care related pictures (57)

Onida / MIRC Electronics Complaints & Reviews

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Onida / MIRC Electronics — Onida: microwave

 Namrata Bardhan on Sep 26, 2016
Dear Onida Team,

We have been using Onida Microwave and AC for couple of years now. Last week, we had some issues with the Microwave and lodged a complaint with your customer service department. Post registering the complaint, a representative was sent for inspection and he charged us Rs1700 to fix the issue.
The issue was fixed on Friday, 23 September 2016. However, the problem re-occurred the very next day and I again called up the person who came to fix the problem.

I assume, my follow-up with the representative was not appreciated and he started showing...
Complaint comments  Read comments Complaint category Electronics & Appliances

Onida / MIRC Electronics — Faulty ac and no service

 Piyush Kulshreshtha on Sep 22, 2016
I am based in agra and i bought onida 3 star 1.5 ton split ac last year 30 april 2015, after running it for 4-5 months we didn't use after september in march 2016 i try to run it but it was not doing any cooling, i called customer care many many times and registered complain in starting of april, for almost 2 weeks, they gave me local number for service center but that guy never picked the phone and no one ever visited us till the end of april, eventually i had to contact pvt technician and he filled the gas in it as gas was leaked, it worked well for 2 months and again gas leaked again he filled...
Complaint comments  Read comments Complaint category Electronics & Appliances

Onida / MIRC Electronics — 32 inch led tv worst service from onida

 ramadasan pichumani on Sep 22, 2016
Actually i was booked complaint regrading my tv display is showing some line through customer care.
After few week later one executive came form service he checked we need to change board i will check with store and come back to you.

After that the executive is gone i also waited but nothing is happen i called many time to customer care and the service centre no resonance.

Booking date: may 2016
Complaint number: 16050216380386
Ervice centre: tanbaram...
Complaint comments  Read comments Complaint category TVs

Onida / MIRC Electronics — Service centre not responding

 Meetu Aggarwal on Sep 20, 2016
Hi - i bought onida fully automatic machine in feb'2016 and product is under warranty. 6 weeks back i register complain to repair washing machine dryer but case was closed without taking any action. Since then i registered 4 complains but it ia being closed without taking any action. No one visited my home, no one called me for machine repair. Yesterday i dropped an email to onida support team and few other senior persons but i didn't get even acknowledgement. It's mental harassment and cheating and they are making customer fool by selling one year warranty.

I request to take strict...
Complaint comments  Read comments Complaint category Washing Machines

Onida / MIRC Electronics — Led tv with faulty motherboard

 Aparupa Datta on Sep 17, 2016
I had bought one Onida 40" LED tv during Diwali 2015. It developed some technical problems and has not been working from the last one & a half months. I informed the dealer from whom I bought the TV, but they never bothered to help me, the dealer is M/S Alied Electronics, H pocket, Dilshad Garden, Delhi-95. I then called up the Delhi office of Onida with my problem and they gave me a complaint no. which yielded no results. After waiting for 7 days I complained to the centralised complaint office for help and they gave me a fresh complaint no. (1608E 708380205). Even after waiting for almost 10 days...
Complaint comments  Read comments Complaint category TVs

Onida / MIRC Electronics — Complaint about service

 vigin varghese on Sep 16, 2016
Dear sir,
I brought a led 40 inch TV(LEO40FAIN) on 12/09/2016 and it was not working from 14/09/2016 and a complaint is registered on 14/09/2016. On 16/09/2016, somebody from thrissur(kerala) service centre called me and told that, if possible they will try to come on 19/09/2016 and they have taken the complaint number through phone (complaint no: 1609A506380249). Nobody even came till now to show the demo or for wall mount or to service....
Complaint comments  Read comments Complaint category TVs

Onida / MIRC Electronics — Never expected services to be this pathetic - 1609g326380028 and 1608g326380043

 anilk12 on Sep 14, 2016
Dear Onida Team,

I have been using Onida Air Conditioner's since 8-10 years... All my offices and residence and farm house has Onida Air condition but with this bad experience of service it seems to be the last time i have ever bought the machines. My name is Anil Kanjani and I have a 1.5 ton Air conditioner at home which is having a problem and i have registered complaint twice for this but have got no response in last 14 days.

The 1st complaint was registered on 31st August with complaint number 1608G326380043. Received a call from your engineer that he is coming...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Onida — Removed original parts from mother board of onida 21" ultra slim colour tv by technician.

 Pradeepan O on Sep 7, 2016
My name is pradeepan o, my complaint no:1607f496380039. i did lodge a complaint of my power supply faulty of onida 21" ultra slim colour tv. the engineer (mob no - 9925100986, from surat costumer care centre) visited my home for product check and confirmed that power supply of the tv is in faulty and need to replace or repair. he removed the board of the tv for circuit repairing. for many days there was no response from service centre surat. after constant calling for 2-3 weeks they had finally sent an another technician to re-install the board without repairing. he told that board couldn't be repaired...
Complaint comments  Read comments Complaint category TVs

Onida / MIRC Electronics — Onida LEO40FSAIN 101.6 cm (40") Smart LED TV (Full HD)

 babu@2016 on Sep 3, 2016
Sir,

I brought the following model TV “Onida LEO40FSAIN 101.6 cm (40") Smart LED TV (Full HD)” on last month through Dhanam Sales, Pondicherry. But till date the formal installation and demo not yet complete. Whenever I called your Pondicherry branch they told the technician are always busy with other area. Please confirm when the above said activates going to complete.

Thanks & regards
K.Babu
NO, 128-SABTHAGIRI GARDEN CITY
ARIYANKUPPAM
PONDICHERRY
9965990107
8754010164...
Complaint comments  Read comments [1]Complaint category TVs

Onida / MIRC Electronics — Mobile phone Mic not working properly

 Bangalore King on Sep 1, 2016
I placed an order for Onida G18A with Order ID: 14452148246 from Snapdeal on 31/7/2016 and received the same on 8/8/2016. It was working fine for a few days but post the return period the mic was not working properly so when I speak to someone they were unable to here me. Hence I spoke to Snapdeal and they denied return as it was out of return period so they gave some information about the service centers in Bangalore but they were unreachable. Hence I did some research online and contacted Onida customer care and found there are 2 service centers in Bangalore. I first tried calling the office in...
Complaint comments  Read comments [3]Complaint category Mobile Handsets

Onida / MIRC Electronics — Poor and unprofessional services

 Divya Kumar Sharma on Aug 27, 2016
Upon making complaint of our ONIDA AC a repesentative came 2 days back un announced and took Rs3000 and gave us a bill, saying that technician will come in one day. No one has showed up till now. Upon calling service centre Adonis Electronics we are told that it is not a big issue. We wish to get a refund of the amount paid.
Dissapointed
Divya Kr....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Onida / MIRC Electronics — Faulty Remote

 avibassfreak on Aug 25, 2016
Hi

I did lodge a complaint of my faulty remote on 27th July 2017, complaint no: 1607C996380278. The engineer visited my home for product check and confirmed that remote is faulty and as the product is in warranty, I will get the replacement.

After 2-3 weeks I received call from technician that the company has sent the remote, but when I contacted the technician next day, I was informed that the new remote is also faulty as checked by the technician.

It's been around a month already and I haven't received the replacement remote yet and the current remote...
Complaint comments  Read comments [1]Complaint category TVs

Onida / MIRC Electronics — Defective product

 Praduman Jain on Aug 21, 2016
Bought 40 " led onida tv in dec 2015 online through amazon.com. Inspite of several complaint s on their customers care center problem not yet received. First of all connecting customers care number is too difficult and if gets connect ed u would not get a proper answer. They give u a number of service engineer which is always switched off. After a hectic effort i once connected to th service engineer who was very rough in talking. Any way after few days he came to attend complaint and found a defective component and assured to return next day with defective component, the day never came during the...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Onida / MIRC Electronics — Faulty led television

 Shamayeeta Bhattacharyya on Aug 19, 2016
We had bought a onida led 40 inch television last year (The tv is one year three months old). Half of the tv screen has turned blue. The onida engineer after checking the tv said that the panel needs to be changed and it would cost 6 thousand rupees. It has been three weeks now and still the customer care executive has not informed us anything. When u called to follow up today, they are saying that it will take more time and may cost about about 20 to 30 thousand.

We bought the tv for 28 thousand and we are expected to pay 20 to 30 thousand for repair!!...
Complaint comments  Read comments Complaint category TVs

Onida / MIRC Electronics — Onida service

 pothi reddy naveen kumar on Aug 19, 2016
My name is Naveen kumar, my complaint no:1607E616380301.
Service person told mother board problem of my LCD TV.(Model no:LC032HDG)
he indent the that part, till now not solve the the problem .
I am not satisfied your service, your service is worst service. please send that spar part.
regards,
Naveenkumar,
P.H no:9704162442.
Email: naveenpreddy007@yahoo.in...
Complaint comments  Read comments Complaint category TVs

Onida / MIRC Electronics — Washing machine not repaired

 Sudheer kumar c a on Aug 17, 2016
My washing machine is not working. A complaint has been registered on 27-07-2016 with complaint no.1607d116380448. A person attended the complaint and informed that some parts are to be replaced. The parts are not yet replaced and when i call the adonis electricals pvt ltd, kochi, kerala service center, they are saying that parts are not available. Is onida a company producing spare parts only when the complaint is registered. I have called the head of service mrs. Nimmy (8589804480) and she says that it will take another one week time. So for one month we have to wash our cloths by apppointing...
Complaint comments  Read comments [1]Complaint category Washing Machines

Onida / MIRC Electronics — Black beauty microwave oven

 ajitichhponani on Aug 16, 2016
Sir,
I lodged a complaint on10/5/16... Comp. No.1605e016380074


I called them no. Of times — no action by them so far...3 months have passed..
Microwave oven is not working... Its door is not closing properly.. Kindly help.
I did write to u earlier also twice... Pl. Pull them up or black list them... Hope u will not disappoint me this time... Pl. Call me on 9981926196

Thanks
Ichhponani...9981926196...
Complaint comments  Read comments Complaint category Electronics & Appliances

Onida / MIRC Electronics — Poor service by ONIDA Customer care 044-39889000 (Air Conditioner)

 Karthikey1979 on Aug 13, 2016
I had booked complaint No. 1608C86380387 with ONIDA Customer care 044-39889000; but I had to call 4-5 times to get the complaint number itself correctly.

Initially they did not book the complaint properly with correct service detail (I had booked the complaint for internal movement, but they booked it as general service. The second time I called customer care, the service representative disconnected in middle.

Third time, another service representative made me wait in the call for nearly 15 minutes, but gave me the wrong Complaint booking number.

Only...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Onida / MIRC Electronics — Display is getting blank

 ranjan vishal on Aug 10, 2016
Hello sir, i am rakesh kumar. I used a tv of your companies (Onida), whose model no is co15oxs060bl-r and serial no is 102082. My tv does not work actually when open my tv then display is getting blank but power is on.
Sir i tried to contact you but calling is busy. Sir please help me.
My address:-
Name - rakesh kumar singh
Gali no - 03, khati mohalla, kapashera, new delhi,
My phone no is - 9871949005...
Complaint comments  Read comments Complaint category TVs

Onida / MIRC Electronics — Window 1 tonne ac

 Akhiii on Aug 5, 2016
I regret the poor administration of the company particularly service after sale of product.One tonne window ac was purchased by me on 23rd may 2016 from dolly electrnoics paschim vihar delhi.It has manufacturing fault of swing as unfunctional.After thirty and fourty phone calls/ complaints/request but till yet the problem has not been resolved.It has also been reminded to your authorised dealer m/s dolly electronics pashim vihar delhi.kindly replace the unit and take some action againt dealer as well, failing which i shall be left with nothing but to put the case in consumer court.
Name :...
Complaint comments  Read comments Complaint category Electronics & Appliances

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