Onida / MIRC Electronics Customer Care
Onida Group
Customer satisfaction rating: 1%
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1160
COMPLAINTS

Onida / MIRC Electronics Customer Care

Onida Group

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Address
MIRC Electronics Ltd. Onida House, G-1, M.I.D.C, Mahakali Caves Road, Andheri (E)
Mumbai
Mumbai City District
Maharashtra
India - 400093

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 22 2820 0435
[Corp Office]
37
25
+91 42 2251 2721
[Coimbatore]
5
1
5
2
5
2
+91 24 0255 1459
[Aurangabad]
1
1
+91 67 4258 7735
[Bhubaneshwar]
0
0
1
1
0
0
0
1
0
1
+91 24 0255 1458
[Aurangabad]
0
1
0
1
+91 52 2655 6666
[Uttar Pradesh]
0
2
+91 86 6254 0581
[Vijayawada]
0
3

Fax:
Fax:
+91 22 2823 6475

Additional info
Corporate Office
Mirc Electronics Ltd., Onida House, G1, MIDC, Mahakali Caves Road, Andheri East, Mumbai 400093

Branches & Offices

Pandeshwar
Ground Floor, Albuquerque Chambers, Next To Corporation Bank H. O., Pandeshwar, Mangalore - 575 001. Tel. No. 0824 - 2423934/3253607

Lucknow
Godown No. – 2, Opp. Mohibullahpur Railway Station, Sitapur Road, Lucknow, Uttar Pradesh – 226 021
+91 52 2655 6666

Chennai
18, IV Th Lane, 1st Floor, Nungambakkam High Road, (Next To MOP Vaishnav College), Chennai - 600 034

Kolkata
1st Floor - Above Bank of Baroda, 47/1C, Hazra Road, Kolkata – 700 019
+91 52 2455 2471, +91 52 2455 0052, +91 52 2455 3909, +91 52 2476 2474, +91 52 2454 2472

Vadodara
Mirc Electronics Limited, 1st Floor, 52/B Kunj Society, R C Dutta Road, Alkapuri, Vadodara - 390 007. Gujarat
+91 26 5233 1378

Ranchi
24/25, Kokar Industrial Area, Ranchi - 834001
+91 65 1254 7320

Bangalore
2nd Floor, “Vyvish Aryan” Complex No. 4036 (Old No. 805), 80 Feet Road, Girinagar, 4th Phase, Banashankari 3rd Stage, Bangalore – 560085
+91 93 4123 1008

Pune
31, Akshay Complex, Off Dhole Patil Road, Behind Hotel Regency, Pune – 411 001
+91 20 2613 6711, +91 20 2605 1721

Dispur
Avtar Complex, 2nd Floor, Dreamland Apartments Pvt. Ltd., Baltola Road, Dispur Last Gate, Naharani Path, Dispur, Guwahati - 781 006
+91 36 1223 1684

Indore
C - Block, Life Care Compound, 37 - 38, Lasuria Mori, Devas Naka, A. B. Road, Indore –452 010 (M. P.)
+91 73 1420 0702, +91 73 1420 0703

Hyderabad
Door No. 6 - 54, Survey No: 51, Peerzadiguda, Uppal, Ghatkesar Mandal, Ranga Reddy Dist. Hyderabad – 500 039

New Delhi
E - 4, B - 1, Mohan Co - Op.industrial Estate, Mathura Road, Badarpur New Delhi - 110 044
+91 11 4950 3100, +91 11 4950 3106, +91 11 4950 3108

Nagpur
Mehta Complex, Plot No. 6, Bakshi Layout, Midc “T” Point, Amaravati Road, Nagpur – 440 023
+91 71 0422 2417, +91 71 0422 1692

Madurai
No – 28, Kakkan Street, Shenoy Nagar, Madurai – 625 020
+91 45 2253 1283

Ghaziabad
Onida House, B - 2, 2nd Floor, Rdc, Rajnagar, Above State Bank Of India, Ghaziabad (UP) - 201 001
+91 12 043 1818

Ghaziabad
Plot - 178A, Zone - B, (Behind Pragatibadi Press), Mancheswar Indl. Estate, Bhubaneshwar - 751 010
+91 67 4258 7735

Nagar
Plot No. 29, Ramesh Nagar Godown Area, Vpo - Bhabat - Zirakpur, Dist. S.A.S. Nagar (Mohali)
+91 97 8140 5115

Coimbatore
SF No 17 - 1, A 1 & 22 - 1 A Bharathi Nagar, FCI Road, Opp To APG School, Coimbatore - 641 006
+91 42 2251 2721

Jaipur
“Whispering Palms”, D - 42/A, Flat - 204, C - Scheme, 2nd Floor, Subhash Marg, Jaipur – 302001 Rajasthan

Kochi
Onida House, 777/9 & 10, Pookkattupady Road, Mundampalam, Vadacode P. O. Kochi - 682 021
+91 95 6704 3455

Patna
Opp Jai Villa Apartment Lane In Front Of Bank Of Baroda, Kurji, Patna - 800010

Hubli
Behind Vijaylaxmi TVS Show Room, Opp - To Hebsur Bhavan, Near Green Garden, Gokul Road, Hubli - 580030
Tel: +91 83 62233 4556, +91 80 2243 3558
Fax: +91 83 6223 6067

Raipur
Opp. National Garage, Near M. P. Dhaba, Kedia Business Park, Tatibandh, Raipur, C. G. - 492001
+91 77 1654 6006

Mumbai
13/A, Nandbhuvan, Mahakali Caves Road, Andheri (E) Mumbai - 400 093.
+91 20 2837 5561, +91 20 2837 5562

Karnal
27, HSIDC, Sector - 3, Near Namastey Chowk, Karnal - 132 001 (Haryana)
+91 18 4222 0725, +91 18 4222 0825

Thane
402, Palkar House, Chendnani, Lohar Ali, Near Karnavat Classes, Thane (W) - 400601
+91 22 2543 6718

Vijayawada
74-2-19, Near Check Post Center, Krishna Nagar, Krishna (D. T)., Vijayawada - 500007
+91 86 6254 0581

Ahmedabad
8th floor, Golden Triangle Complex, Stadium Road, Navrangpura, Ahmedabad

Ludhiana
C/O. Royal Industries, Phase Viii, Focal Point, Appo - Dishe Da Dhaba, Chandigarh Road, Ludhiana. (Punjab) – 141 010
+91 16 1323 6835

Aurangabad
Plot No. X - 1 - 41, Raj Complex, Opp: Sturlite Company, Beside State Bank Of Baroda, Behind State bank of Hyderabad, Midc – Waluj, Aurangabad - 431 136
+91 24 0255 1458, +91 24 0255 1459

View More Information...

Customer satisfaction rating
1%
Complaints
1160
Pending
23
Resolved
4
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon09:00 am - 09:00 pm
Tue09:00 am - 09:00 pm
Wed09:00 am - 09:00 pm
Thu09:00 am - 09:00 pm
Fri09:00 am - 09:00 pm
Sat09:00 am - 09:00 pm
Sun09:00 am - 09:00 pm

Onida / MIRC Electronics related photos (60)

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Onida / MIRC Electronics Customer Care related pictures (60)

Onida / MIRC Electronics Complaints & Reviews

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Onida / MIRC Electronics — Onida Tv Worst Service Center in the world

 velmurugan LLB on Dec 9, 2016
---------- Forwarded message ----------
From: Jaya Prakash
Date: Thu, Dec 8, 2016 at 6:52 AM
Subject: SERVICE TEAM COMPLAINT
To: glm@onida.com

Dear Sir,

We give our LED TV on 10-9-2016 on your pondicherry service center. Still we don't received any responsible answer from your service center.

After we speak to your ASM Mr.Jagan (Ph:9626269964) we contact this no he is told (I am in meeting. I will catch your tomorrow) this received on December 1st. But still we don't received any call or text for his.

Next...
Complaint comments  Read comments Complaint category TVs

Onida / MIRC Electronics — Complaint regarding servicing centre

 Asish Tanu on Dec 3, 2016
Sir
I am a consumer of ONIDA from Tripura state, India having one ONIDA LCD TV for last 4/5 years.Recently I am facing some problem in it.So I took it in your recognised servicing centre for Agartala, Tripura namely 'Maa Agency', 36, Mantrbari Road, Agartala, tripura(W).After keeping it for one night and repairing they gave one bill of Rs.2300/- which is too much for a simple problem like it takes few times to ON after power on the swith. Also they gave on cash memo regarding this having sl. no.338, Dt.9.11.2016 in which they even dont mentioned the names of the parts which were repaired...
Complaint comments  Read comments Complaint category TVs

Onida / MIRC Electronics — Onida LCD tv 32 inches

 Dr Kalburgi on Nov 29, 2016
The image on the screen is not clear, when it is turned on, the image on the screen turns white(whole screen will be white) after 10-15 minutes. There has been several complaints made through customer and retailer but no action is taken to complie the same, since one and half year no one cared to attend the complaint. A legal notice was also issued in your company name, so kindly treat it as a last reminder to attend the complaint and repair the said LCD TV. if you fail to do so, then I will be left no option other than a consumer court....
Complaint comments  Read comments Complaint category TVs

Onida / MIRC Electronics — Onida customer care and service centre not giving any response after they took our product to their office

 Uma Mageswaran on Nov 28, 2016
I have 5 onida ac in my home I don't have any issue so I suggest my father in law to buy onida ac it was working fine for 2 years but now he had cooling problem with that ac so we spoke with customer care they send a guy from authorised dealer he came and take my ac to his work place to troubleshoot our issue with ac but he didn't came back to my home to fix that ac . And I getting poor response from custom care as well as service centre really I feel bad that I am using your product if possible rectify this issue or definitely I will be posting about your product in facebook twitter and what's...
Complaint comments  Read comments [1]Complaint category Appliances

Onida / MIRC Electronics — A/ c not working, complaint already given, no response card no.-201 3505907 mtce period for one year from 21/11/15

 Suderson Rajaram on Nov 19, 2016
No service person attended even though complaint given before, 20 days ago no 14038476381253. Urgent action is required to repair the 1.5 ton a/c model s 218flt sl no 0508003914. Today contacted your complaint booking no thrice, in three languages, i. E. Tamil, english and hindi. Today also. One person in hindi language customer care no 39889000 through phone 04423633676 attended in hasty manner and not booked my complaint. What service u are doing god only knows
Take immediate action, otherwise i will approach customer court. Cell no 9444903676., 9445603686

R. Suderson, retd...
Complaint comments  Read comments Complaint category Electronics & Appliances

Onida Washing Machine — Board problem

 Ct.Durai on Nov 18, 2016
When i launch my complaint about my washing machine very next day two of the staffes came and watch my machine and they told me that your machine had a problem with board and it costs of 4500 and we have to give order from Mumbai.Then they collected rs650 for service without touching machine and they told me that you will get back with in a week.Now two weeks are over.But still there's no message from the company.The cost is so high with pain and I never say for onida is not a good choice even customer services also poor.
Warranty registraion card didn't fill up when I purchased.I attached...
Complaint comments  Read comments Complaint category Washing Machines

Onida / MIRC Electronics — About my tv

 sahana sooda on Nov 16, 2016
I buyed a leo32hr2 on 3jan 2016 now on 26/10/2016 it has a problem. And the service center mysore responds on 2/11/2016 saying that we didn't pick the call which is a lie and then a techie comes saying that he will solve the problem the next day i'e on 3/11/2016 but till the date their is no answer!!! My complaint no. Is1610d436380920 what should i do now?...
Complaint comments  Read comments Complaint category TVs

Onida / MIRC Electronics — LED TV not Working Properly

 T V Sathyan on Nov 8, 2016
I have purchase Onida LED TV Model No.LEO32HE from a Authorized Dealer Vasanth & Co, Tambaram, Chennai, in Sep 2015. We had a complaint in Aug 2016 there was no Picture and we reported to the Service Center till now one one is visited We require a immediate solution for this. We have the new One to be replaced. We have escalated the issue many times but we didn't receive any response from the service people. We have suffered more than 2.5 months in trying to get our TV serviced. Since we have reported the issue before warranty period we will not be able to pay for the replacement of the parts if...
Complaint comments  Read comments Complaint category TVs

Onida / MIRC Electronics — Onida led 32 inches tv not working complaint no:1610e616390001

 Sunny@143 on Nov 7, 2016
Dear sir,
Recently iam purchased a new led onida tv 32 inches throw paytm. But unfortunately my tv has not working. So request call to onida customer care center hyderabad (04039889000) 75 times in duration of 2 months but no response. Only persons said process on the way. Till we are waiting to.
My complaint no1610e616390001 & ph no:+917799706479

Yesterday we had received call from onida & another call received from Paytm .The person of Paytm told me that your amount will be refund to you, also he added that to send of my bank account number to the below mentioned...
Complaint comments  Read comments Complaint category Online Shopping

Onida / MIRC Electronics — Onida splendor washing machine not working more than one months

 Hareendra Babu on Nov 7, 2016
Kly note that my onida washing machine is not working more then one months, i have give a complaint to m/s. signal electronics, kollam, ph. 0474 - 2743701/9287268372, purchase date april 2015, after the warranty period again i took one year serive contract with signal electronics paid rs.1800/-, my. comp. no. is onk 23082 dt 4.10.16, till date the machine is not rectifed,
Kly do the needful immediately....
Complaint comments  Read comments [2]Complaint category Washing Machines

Onida / MIRC Electronics — Onida led tv not working complaint no:1610e616390001

 Sunny@143 on Nov 3, 2016
Dear sir,
Recently iam purchased a new led onida tv 32 inches throw paytm. But unfortunately my tv has not working. So request call to onida customer care center hyderabad (04039889000) 75 times in duration of 2 months but no response. Only persons said process on the way. Till we are waiting to.
My complaint no1610e616390001 & ph no:+917799706479...
Complaint comments  Read comments Complaint category TVs

Onida — Washing machine not repaired for last 6 months

 1857ashish on Nov 1, 2016
Dear onida,

I am your customer for last 6 years still being treated so badly. my onida washing machine (dual tub, semi automatic) is under annual maintenace contract (amc). i have lodged a complaint with my registered mobile number 8882911967, on 29 th april, 2016 but the complaint is still not resolved. i have called customer care numerous times but everything resulted in cipher. the machine is completely at halt and not working for last 6 months.

This is a clear cut case of not only providing the worst customer service but also a breach of contract.

You...
Complaint comments  Read comments Complaint category Washing Machines

Onida / MIRC Electronics — Service center negligence

 satya koneru on Oct 25, 2016
I had raised a complaint regarding water leakage from onida washing machine in june. No technician visited the house but they closed the complaint internally and didn't bother to get feed back from me. I again raised one more complaint in september regarding the same issue, but this time a technician visited and concluded that a pipe is damaged and needs replacement. He told he would order the part and install in a week. He never showed up and to my surprise they closed the complaint again with out contacting me. The washing machine is in warranty period. This is frustrating from my end. The problem...
Complaint comments  Read comments [3]Complaint category Washing Machines

Onida / MIRC Electronics — Onida model leo32he - serial no. leo32he 15e pi 007992

 tvsathyan on Oct 24, 2016
I have purchase Onida LED TV Model No.LEO32HE from a Authorized Dealer Vasanth & Co, Tambaram, Chennai, in Sep 2015. We had a complaint in Aug 2016 there was no Picture and we reported to the Service Center till now one one is visited We require a immediate solution for this. We have the new One to be replaced. We have escalated the issue many times but we didn't receive any response from the service people. We have suffered more than 2.5 months in trying to get our TV serviced. Since we have reported the issue before warranty period we will not be able to pay for the replacement of the parts if...
Complaint comments  Read comments Complaint category TVs

Onida / MIRC Electronics — Tv display - blank - multi coloured layer - need immediate action

 Murugan Thondaman on Oct 22, 2016
Hi,

While tv was running yesterday suddenly the display has changed with multiple colour layers and display has gone. we tried switching off the tv & switching it on but it didnt worked. we are able to hear but visibility is absolute zero.
Model: leo32hain
Serial no: leo32hain#15ll04#007206
Purchase date :15/01/2016
Need immediate action

#9730688184 / 9321859283...
Complaint comments  Read comments Complaint category TVs

Onida / MIRC Electronics — Onida customer care service center NO RESPONSE

 kamalg02 on Oct 21, 2016
Hi,

I am using onida semi automatic washing machine and I have been calling customer care and local service center but there has been no response form any one from LAST 20 days. I am calling them every day they keep saying they would come but no one turn up to resolve the issue.

I have ever seen such poor and dis satisfactory customer service.

I have been given numbers to contact people for help, but I am calling them from last 10 days they are also just giving fake promise, this is really ridiculous.

Param- 9953795364 -- never come...
Complaint comments  Read comments Complaint category Washing Machines

Onida / MIRC Electronics — Failure to washing machine service in spite of of repeated reminders

 Vinush on Oct 21, 2016
I bought this Onida washing machine which is one of my biggest Regret!

Product:Washing MU51095 /Onida

WO60TSPLN1-AGY#15IH2#006222

One of the worst Customer Care Support. They are not available or keep their number busy on purpose.

After calling 100 times to 0803988900, the customer care finally received a call and registered a complain no 1610A946380758.

The Agent Name was Sagar. He told that he will get the service done and the technician will call me within 48 hrs.

No response even on the 4th day.I called...
Complaint comments  Read comments Complaint category Washing Machines

Onida / MIRC Electronics — Cheating by onida service centre in vijayawada

 partharamanujam on Oct 19, 2016
I have been cheated by the onida service centre in vijayawada, vignesh customer care centre (Tel.: 2482994/2482934).

About 50 days ago, i noticed a minor problem with my onida window ac. I complained from their website and requested an examination of the ac by a technician.in response, a technician came after several days and took the motherboard to the service centre for repairs. After repairs, the technician (Krishna prasad, mobile: 9700842705) carelessly handled the ac while refixing the repaired motherboard, with the result that the swing of the ac fell and broke. He admitted,...
Complaint comments  Read comments [1]Complaint category Products & Services

Onida / MIRC Electronics — Service request not attended

 Pratit Agrawal on Oct 15, 2016
I have raise a complaint for service of my Onida 21 inch color TV on Monday 10th Oct 2016, compailnt no is 1610D416380178.
even after calling daily to customer care, nobody has attended the service request yet. I have got sevice center incharge Mr. Harinath contact no. 9603643454 through customer care person. when I called him first day his person said that he will send the technician. next day when i called again he said lie that request has been cancelled but still he will send the technician. Now he stopped taking my call also.
I never expected such horrible response and sevice...
Complaint comments  Read comments Complaint category TVs

Onida / MIRC Electronics — Onida ac 1.5 t 183 smh model on 27th of sept 2015

 venkeysumi7 on Oct 14, 2016
Dear sir,
I am totally disappointed with the service on the ondia product extended. (Kindly note i got onida tv in 90’s that is when i got fascinated with onida! It never gave trouble to me, i recommended ondia tv to my friends as well)

I purchased my dream ondia a/c 1.5 t 183 smh model on 27th of sept 2015.

It took almost 10days to get this assembled and installed, as one who came fixed the stabilizer which is not feasible to reach to the ac unit!!! Finally all settled after 10 days. It was working fine till 26th sept 2016. From 26th sept i had a problem...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

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