Hi,
I purchased one Refrigerator and one washing machine on 14/04/2011 from Great Eastern, Kankurgachi branch. They have promised me to deliver the same once I confirm the delivery date. As delivery would be in my new flat and it's almost 1 and half hours driving from my existing flat, I requested to inform me at least 2 to 3 hours in advance. On 17th, I received a call stating " Sir, we are waiting at your door plz receive it" (I told i haven't confirmed the delivery date). So, the first instance where they didn't keep their words. On 19/04/2011, I spent almost whole day to reach the customer representatives over phone and finally at the evening I found someone and confirm my delivery date as 22/04/2011. That lady confirmed me that a request had been sent to go-down and it would be sent on 22nd and also they would inform me in advance so that I can plan my travel. On 21st, I again called them up just to be in safer side and I was told that "no worry, it's on track and delivery will be on 22nd and they will infor me in advance". On 22nd, I didn't receive a single call from them and waited till 4 PM and then I called up the office no and as expected none picked it up. I called up the finance guy of the branch and explained the problem. Initially, he was not willing to take any call as he was from a different department. Finally, he has given the go-down no and hanged up. I called the go-down no and I found they had no plans to deliver it on 22nd. In fact, they are not even sure whether they can deliver it on 23rd. Today is 23rd, and I am frustrated very much. I called up the go-down no and that guy straightway told me "it's wrong no" after 5 minutes my wife called up the same no and that guy then received the call and asked for the bill no so that he can check it (how funny). He now told my to call him back after 1 hour so that he can confirm the delivery time (if any).
KG FCH No - 0095
Subhadip Chowdhuri
42. New Santoshpur Main Road
Kolkata - 700075 Was this information helpful? | 
Great Eastern Electronics — Unable to deliver product
Hi,We just bought a refrigerator from the Great Eastern Showroom in Behala about 4 days back. We needed a delivery within 2 days and we were assured of the same. We made the full payment at the time of booking as well.
However, the refrigerator wasn't delivered on time. On the 3rd day, they called up and said that delivery will not be possible as there is no stock. On being asked why they promised to deliver if they didn't have stock, the answer was to take the bill to them and they will refund the amount. The requirement for us was the refrigerator and not the money. Absolutely unethical approach from them.
We had to face major problems due to the unavailability of the refrigerator and it was all caused due to the horrendous service of Great Eastern Electronics. On being shouted at, they agreed to deliver a different model altogether with an extra charge. That delivery also did not happen on time and happened a day later.
It has been a really frustrating experience, and I would recommend all to stay away from this dealer. I will also be complaining to the Godrej officials regarding this. I am sure that a brand as reputed as Godrej would not want to be blemished because of the ill service provided by the dealers.