[Resolved]  Greendust.com — Delayed delivery timelines, wrong product sent, pathetic customer service, no compensation provided

Description
I placed order for 2 products - electric kettle and mobile pouch at greendust on 18th mar 12. I just received 1 product (Electric kettle) on 23rd mar 12 and issues were as follows which i mailed to customer support
1] i have just received kettle and still awaiting mobile pouch
2] octroi of rs. 40 was charged to me for electric kettle delivery. This must be borne by the seller/vendor.
3] listing mentioned 1850w kettle, but actual on received is 2000w. Attached pdf copy of your listing. Also attached jpg showing 2000w written as "feiyan kettle03. Jpg"
4] kettle received is different from the photo as per listing. Attached pdf copy of your listing. 5] also attached jpg showing difference as "feiyan kettle01. Jpg"
Actual received kettle is feyian and not febiyan as mentioned in listing.

They care a damn to reply. I followed up with many mails, but sometimes they used to call up, but no resolution was provided and mail replies were never there. Neither was i refunded rs. 40 towards octroi charges.

I received the 2nd product (Mobile pouch) on 30th march which wass different from the one i ordered. It took them more than a month to reverse pickup and replace the product for correct one.In short the order i placed on 18th march took 1.5 months to be delivered correctly.

Added to this, one of my led bulbs which i purchsed from same site on 6th oct 2011 is bad now. They are not giving me warranty on this. Warranty is not mentioned in any of their product listing on their website. This was they are fooling customers.

Damage
Mental harassment
Cheating customer
Time wasted in followup with customer support
Efforts put in

Compensation required
Written apology from greendust
Extra 500 rs. Credit/cheque for my time and efforts as compensation. This must be without any minimum purchase condition
Replacement of led bulb or refunding me rs. 200 for same
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Greendust.com — Fraud Website

Greendust.com is a fraud website, They have not delivered my 5 orders and have not refunded the money.
Their customer care is also trained frauds. Please be careful and don't buy anything from this website
YES SAME HAPPENED TO ME, MY ORDER NO. 2191619 FOR A HAND BLENDER, HAS STILL NOT DELIVERED AND IT IS MORE THAN A MONTH. WE MUST DO SOMETHING TO STOP THIS FRAUDULENT SITE TO CHEAT MORE PUBLIC
I got a call from Greendust rep and he cleared this issue. I was given compensation to have a pleasent experience with Greendust customer service and website.

If good customer service continues, it will be a great site to buy from and be revisiting customer every time.
Complaint is resolved. Customer service is friendly and customer oriented.
Thank You Sir, We will provide our better customer service to you in future.

GreenDust Team

Greendust.com — Laptop not working properly.

I bought a lenovo laptop from Green dust and it is not working properly. It has not even been 1 month since i bought it and it has been creating a problem since 1 week after the purchasing but now it is intolerable. The screen of my laptop is constantly flashing and there is no image on the screen.

Greendust.com — haven't replaced my product even after confirmation pending since a month

my product is not replaced beneath of 15 days replacement policy.was confirmed of replacing on 3rd april 2014.pending till date.
now customer care not even responding just telling our person will call you .

my contact number is [protected]

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