[Resolved]  Indigo Airlines — Grievance

Address:

West Bengal

Dear Sir/Madam
As a passenger of your Kolkata to Agartala Flt. No.6E279 on 20.09.2010 I was refused to be accepted as passenger by your personnel on duty at the reporting counter. After reaching airport at the last moment myself reported at the security check counter got my baggage checked through X-BIS at around 08:05/07 AM, then proceeded to the reporting counter for reporting at around 08:10 AM. Before putting my baggage for security check, personnel on duty got clearance from reporting counter through walkie-talkie. Instead of issuing boarding pass, to start with after production of the ticket & then my identity exhibiting my Airport Entry pass(BCAS), I had to face series of questions from her followed by lecture to prove how much knowledgeable she is with respect to safety related issues and how best she can articulate in English, thereby spoiling around 5 – 10 minutes ,before refusing to accept me as a passenger. Being dejected by her high hardness and misbehavior while making repeated request stating in clear term to my compulsion of joining duty at AAI Agartala Airport in the forenoon of 20/09/2010 myself, after booking ticket in AI flt. IC243, went to your ticketing counter at around 0821 AM for taking refund of money or getting the date of journey deferred only to know that neither is admissible. In m 33 yrs of service in CAD/NAA/AAI, I never had to face such awkward or humiliating situation.
May I request you to look in to the matter do the needful for the redressal and refund the amount or to issue an open ticket? I’ve reported the entire episode to the Airport Manager of Indigo immediately after landing at Agartala.
PNR NO. of my ticket was I76SEC, dated 20.09.2010.

(P.K.KAR)
Sr. Manager Com (Tech),
AAI, Agartala Airport.